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Buy the People: Why the CFPB is a lightning rod government agency

Buy the People: Why the CFPB is a lightning rod government agency
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What would it take to close America's racial wealth gap?

Marisa Calderon, executive director of a nonprofit community development financial institution, explains why the wealth gap persists, for instance due to systemic bias in the appraisal process, and what lenders could do to reduce it. ....

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Should banks put a pause on their AI projects?

Leaders of many of the biggest tech companies recently signed an open letter calling on all AI labs to immediately pause the training of advanced artificial intelligence systems. Seth Dobrin, advisor to the Responsible AI Institute and former chief AI officer at IBM, shares his thoughts on where banks should be careful about using AI. ....

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Can chatbots learn to understand human emotions?

Dr. Aniket Bera, associate professor at the department of computer science at Purdue University, explains how AI can be used in the financial services industry to detect when a customer is angry or depressed or even when an employee is upset or about to commit fraud. ....

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How this credit union learned to love no-code software

Matthew Pincoski, director of engagement systems at Ent Credit Union in Colorado Springs, describes some of the ways he and his team have been using low-code and no-code software to do things like create next-best-offer messages for customers. ....

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