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Airline satisfaction falls for the second consecutive year

Passenger satisfaction for major U.S. carriers has fallen for a second year in a row mainly due to higher costs and fees, according to a J.D. Power study.

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Airline satisfaction falls for the second consecutive year

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Delta to Invest More in the Traveler Experience at the Airport

Delta has been directing more airline energy at enhancing the customer experience said top exec Allison Ausband at Skift Aviation Forum 2022.

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Southwest Airlines flight experiences are about to change. Here's how.

The most obvious change will be the addition of USB power portals at every seat, but Southwest Airlines customers may feel several other changes, too.

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Southwest to invest $2B to 'transform' customer experience: Travel Weekly

Connectivity will be a key focus for the carrier, which is upgrading the Wi-Fi equipment on its existing fleet.

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