Crisis Management: Don't Bring A Can Of Gasoline To A Fire forbes.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from forbes.com Daily Mail and Mail on Sunday newspapers.
The Tension Between Leadership and Customer Service hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.
As a modern marketer, the new question is about how to deliver on the foundational definition of customer engagement using current tools and technology.
The Customer Experience That Attracts, Retains And Grows Customer Relationships forbes.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from forbes.com Daily Mail and Mail on Sunday newspapers.
You may intend to create an experience, but does it resonate with the customer? What you think is great may not be in your customers’ eyes (or even your employees’ eyes).