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Customer care: How the bot army will shrink the outsourcing pie

In a recent interview, K. Krithivasan, CEO of TCS, said that AI would result in a “minimal” need for call centres within a year. He is probably right. Chatbots today are better at comprehending human languages; they are also cheaper. So, what happens to the human agent? ....

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Will Double India Headcount Annually For 3 Years To Expand Footprint: Transcom India

Will Double India Headcount Annually For 3 Years To Expand Footprint: Transcom India
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Will double India headcount annually for 3 years to expand footprint: Transcom India, ET Telecom

"VCosmos, now christened Transcom India, is the most strategic fit in our strategy to provide AI-powered and competitive offshore delivery to our marquee customers and fast-growing consumer brands from North America and Europe," Travis Coates, Global COO for Transcom, told IANS. ....

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Will double India headcount annually for 3 years to expand footprint: Transcom India

Generative AI-driven customer experience services (CX) company, Transcom India, on Tuesday said it aims to double its current headcount of 700 annually for the next three years, taking its employee strength to 7,000-10,000 and further . ....

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This IAS officer performs stunts to showcase unexplored Chhattisgarh

Rajat Bansal roped down a cliff to show that mountaineering, rock climbing, backpacking, trekking can be offered to the tourists who come to Bastar. ....

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