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Nearly half of Ryanair passengers think the experience has improved since the airline adopted a more customer-friendly approach, reveals the World Travel Market Industry Report 2014 released today (Mo Nearly half of Ryanair passengers think the experience has improved since the airline adopted a more customer-friendly approach, reveals the World Travel Market Industry Report 2014 released today (Monday 3 November). More than 1000 UK holidaymakers were asked a number of questions about Ryanair. Last autumn, the carrier raised eyebrows when it promised the markets and passengers alike that it would adopt a number of customer-service improvements. Passengers who could compare Ryanair before and after its rethink were generally positive, with 46% saying the experience was better. More than one-in-three (39%) said they didn’t notice any difference with 17% saying the experience was now worse than before. ....