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Interactive Voice Response: Delivering life-saving information amid COVID-19 in Niger


ITU
“Welcome to the voicemail of the platform for the prevention of coronavirus. To prevent the spread of coronavirus, the Government of Niger and the Ministry of Public Health encourage the population to adopt the following measures.”
So begins the message Nigeriens hear after dialling 701 and connecting to the voicemail of the Ministry of Public Health.
Available in five national languages – French, Fulfulde, Hausa, Zarma-Songhai and Kanuri – the 701 service provides crucial information about COVID-19 prevention measures and what to do in case of infection.
Since the pandemic first hit Niger in March 2020, around 95,000 citizens have accessed health advice on COVID-19 either through the Interactive Voice Response (IVR) platform, or by receiving text messages on their mobile devices. ....

Abdou Ousseini , Mahamadou Bagourm , Ibrahima Guimba Saidou , Hamadou Dotty , Alzouma Moumouni , Niger National Agency For The Information Society , Ministry Of Public Health , United Nations , Public Health , Interactive Voice Response , Stop Corona Niger , Indicators Database , Special Advisor , Director General , National Agency , Information Society , Niger Telecoms , Remote Communities , Social Services , Corona Virus , அமைச்சகம் ஆஃப் பொது ஆரோக்கியம் , ஒன்றுபட்டது நாடுகள் , பொது ஆரோக்கியம் , ஊடாடும் குரல் பதில் , நிறுத்து கொரோனா நைஜர் , இயக்குனர் ஜநரல் ,