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No power for days, so why was this Houston customer still charged for using electricity?

No lights, no air conditioner, no nothing. If you were one of the 900,000 people who lost electricity for several days this month you might expect your next bill to be slightly lower than normal. One man in the Heights called us when he noticed his account showed he was using electricity on days when that was impossible. Investigative reporter Amy Davis explains you how to check your own account. ....

United States , Alyssia Oshodi , Craig Wolcott , Amy Davis , Gexa Energy , Public Utility Commission , Smart Meter Texas , Public Utility , Investigator Amy ,

Why isn't CenterPoint's outage tracker working after severe storm?

Why isn't CenterPoint's outage tracker working after severe storm?
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United States , Alissa Ritter , Lynnae Wilson , Alyssia Oshodi , Centerpoint Energy , Point Energy ,

Public voices frustrations during Centerpoint rate hike hearing

EVANSVILLE, Ind. (WEHT) – Frustrated Centerpoint Energy customers voiced their concerns at a public hearing held by the Indiana Utility Regulatory Commission (IURC), discussing proposed rate increases. More people than expected packed the hearings, which started at 2 in the afternoon and wrapped up around 11 at night. “Centerpoint Energy is holding this community hostage. […] ....

United States , Karen Mann , Alyssia Oshodi , Betty Rainey , Claudia Matthews , Mitch Luman , Indiana Utility Regulatory Commission , Centerpoint Energy , Centerpoint Energy Communications Director , Frustrated Centerpoint Energy , Centerpoint Customer Betty , Centerpoint Energy Communications , Rate Increase ,