McDONOUGH â The Henry County Water Authority has added an additional drive-thru lane to its headquarters location to accommodate customers throughout the pandemic.
According to authority officials, prior to the pandemic the HCWA was averaging around 1,500 drive-thru customers per month. When the authority closed its lobby in March of 2020, those averages jumped to about 1,750 drive-thru customers per month for about four months, and then returned to numbers closer to the previous average.
The current average number of customers using the drive-thru windows is approximately 1,450 per month. The wait time, however, has been reduced since, according to HCWA officials, the self-service kiosk was removed and a second drive-thru lane installed last November.