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But late that afternoon she was told by a company rep it is not getting shipped today. When he arrived, five minutes before closing, he found other customers. There were dozens of people. Just kind of coming in with their slips. This person was disappointed when his order never arrived and he had to go to this ups facility today to pick up the gift. I talked to them on the phone. I was there for hours. We had a lot of arguments. But they told me i have to come and pick it up. Upses said fedex told customers aurie says she would try to get her money back for the expedited shipping. The experience leaves are frustrated by the lack of customer service. I think their attitude was really poor. I think it still is. And i think, how could you not have been prepared for the season . Are trying tonts make good on this situation. Amazon will offer gift cards and refunds for those impacted by the ups shipping situation. As for fedex and ups, neither has said whether they will do anything to make

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