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out on seeing their loved ones at all this holiday season. we had to wait in a line that was four hours and still in line. and nobody s giving us any direction what tline to get in. a total you know what show here. according to southwest, nowhere to be found. hung up on multiple times. and southwest, they don t give any answer. they don t answer the phone. there s no option to rebook anything online. oh, also been on hold for 5 hours and 43 minutes. 5 hours and 43 minutes on hold. that logjam starting with the powerful winter storm that battered western new york. look at that in particular. this morning people in buffalo struggling to get food, water, medicine. basic necessities, after days of driving bans and closed stores. live to buffalo in a moment but want to start with the thousands of southwest airline cancellations this morning. cnn s adrieene broaddus is live at chicago s midwear airport and nick valencia at atlanta s airport. we see bags behind ....
Of southwest airline cancellations this morning. cnn s adrieene broaddus is live at chicago s midwear airport and nick valencia at atlanta s airport. we see bags behind you. what are passengers telling you this morning? reporter: they re defeated. i mean, the bags, that s one illustration of this travel nightmare. you can really see luggage as far as the eye can see here, and there s some organization to the chaos, if you take a walk with me, you ll notice there are tags on some of the areas. that is the airport, or the location, where the bags were supposed to arrive. we ve heard from travelers this morning who have been frustrated. i ve heard the word wow numerous times this morning, because when people show up or walk by, that s their first reaction. they stop, take a picture. many say they ve never experienced this before, or seen ....