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In early December, when they discovered Andre had stopped taking his medication for depression and anxiety, the Courtemanches had called the youth crisis line and their family doctor. The doctor had referred Andre to a psychiatrist six months earlier, when the teen said his medication wasn’t working. But by late December, as Andre’s mental health deteriorated, the family still hadn’t received a call from a psychiatrist. Denise pressed the family doctor to check on the referral. On Jan. 3, two days after Andre was last seen leaving his Cressida Crescent home and walking along the E & N rail line that abuts the backyard, the couple got a call about a psychiatric appointment in February.