Building trust with your clients begins by building trust with your own people, your internal clients. According to studies on the application of emotional intelligence in the workplace by Sheffield University, when it comes to improving productivity and performance, people management is three times as important as research and development and six times more important than business strategy. And, in the oft-quoted (at least by me!) words of Peter Drucker, Organisational culture eats strategy for breakfast . When the concept for our fledgling new compensation law practice was hatched, we searched for gaps in the marketplace, identifying that there were plenty of highly competent practitioners, plenty using clever advertising campaigns, others with big and loud brands and some relying on clickbait in the digital world.
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Working from home, telecommuting and video conferencing may have
been the key take outs from 2020, but this year it seems that
decentralisation and living local are to be the hallmarks of 2021
– and I put it down to karma.
Covid has taught us much more than the importance of washing
your hands incessantly and sneezing into your armpit rather than
your palm. Covid has instilled in us a sense of responsibility
around our family, our neighbours, our colleagues and our
community; a fundamental shift back to care and consideration,