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Outdated Tech Led to Nearly 100,000 Local 911 Call Transfers in 2020 – NBC4 Washington


Rosie’s barking scared the man off, but Gordimer was afraid the danger wasn’t over. She called 911 with her mobile phone and was connected to the 911 center in Arlington County, where a call-taker told her she was not within their jurisdiction and transferred her to D.C. s 911 center instead. But help didn’t arrive, as D.C. should have transferred her again to the U.S. Park Police.
Gordimer wonders what might have happened had the circumstances turned more dire. 
I would like to know that, if I call 911 if I have a problem, that I m going to be connected to the right person and that I m going to be safe,” Gordimer said.  ....

Prince George County , United States , Al Iskandariyah , Loudoun County , Arlington County , Fairfax County , Prince George , Montgomery County , Pam Gordimer , Cassandra Onley , Ajit Pai , Sharon Koorbusch , Brandon Abley , Communications Commission , Park Police , Montgomery County Emergency Communications Center , Us Park Police , Dc Office Of Unified Communications , National Capital Region , Roosevelt Island , Key Bridge , Emergency Communications , Next Generation , Grant Castle , Next Gen , ப்ரிந்ஸ் ஜார்ஜ் கவுண்டி ,

Delayed fire & EMS dispatch & miscommunication confirmed during Metro train separation in MD


Delayed fire & EMS dispatch & miscommunication confirmed during Metro train separation in MD
15 minutes lost before correct dispatch to November Glenmont incident
Dec 10, 2020
STATter911 confirms it took more than 15 minutes before Montgomery County 911 sent the appropriate fire and EMS units after a Metro train separated in Glenmont last month. Information provided by spokespersons, along with radio traffic, illustrate miscommunications resulting in fire and EMS dispatched initially for a medical emergency instead of a train that became uncoupled, stranding passengers. The timeline also shows Montgomery County’s Emergency Communications Center (ECC) lost six of those minutes while processing the initial erroneous report of someone needing medical help at the Glenmont Metro Station. ....

Carol Glover , Lenfant Plaza Metro , Washington Metrorail Safety Commission , Montgomery County Emergency Communications Center , National Transportation Safety Board , Metro Rail Operations Control Center , Command Fire , Montgomery County , Emergency Communications Center , Glenmont Metro , Rail Operations Control Center , L Enfant Plaza Metro Station , L Enfant Plaza Metro , கரோல் குளோவர் , லெந்பண்த ப்லாஸ மெட்ரோ , வாஷிங்டன் மெட்ரோரெயில் பாதுகாப்பு தரகு , மாஂட்கம்ரீ கவுண்டி அவசரம் தகவல்தொடர்புகள் மையம் , தேசிய போக்குவரத்து பாதுகாப்பு பலகை , மெட்ரோ ரயில் செயல்பாடுகள் கட்டுப்பாடு மையம் , கட்டளை தீ , மாஂட்கம்ரீ கவுண்டி , அவசரம் தகவல்தொடர்புகள் மையம் , க்ளேண்மோண்த மெட்ரோ , ரயில் செயல்பாடுகள் கட்டுப்பாடு மையம் , ல் என்பண்த ப்லாஸ மெட்ரோ நிலையம் , ல் என்பண்த ப்லாஸ மெட்ரோ ,