Helen Annette Njau, Esq. knew nothing of how an update Apple will make to its mobile operating system might affect her small business until she heard about it directly from a Facebook representative back in November.
“I got a message from a Facebook person saying, ‘Do you want to chat for a second?’” said Njau, co-founder of House of Takura, which makes bags from vibrantly printed fabrics sourced in Kenya and Tanzania.
By December, Njau was convinced the changes would be detrimental to her business. A former lawyer, she complained to the Federal Trade Commission’s Technology Enforcement division and also suggested to members of the Leaders Network, a private Facebook group for small business owners with 1,300 members,