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Domino Digital Printing North America’s technical helpdesk team has implemented a Kaizen continuous improvement strategy to drive success for customers through increased problem resolution over the phone.
Kaizen is the Japanese word for ‘good change’ and describes the continuous improvement of all corporate functions at all levels of the hierarchy. Kaizen is a competitive strategy in which all employees work together to create a strong culture of constant improvement.
The Domino technical helpdesk team participated in Domino Academy training sessions that focused on customer empathy, complaint processing, effective conversations, Lean Six Sigma, and problem-solving change management.
By implementing this model, Domino hopes to achieve reduced escalations to the field service group, improved responsiveness to customers, and a standard process with clarity around communication and ownership. Together, this optimizes customer uptime and production efficiencies.
Samuel Frist joins Domino North America as Digital Printing Service Engineer.
This content was submitted directly to this website by the supplier.
Feb 24th, 2021 Frist worked at Frontier Label were he began as an operator, then onto production manager for 10 years. During this time, Frist developed a keen interest in service when he was trained as a maintenance operator on the converter’s HP digital presses and was responsible for keeping their machines running production. He excelled at this role and was eventually recruited by HP into their service organization. For the next four years, Frist serviced HP commercial and label digital presses before joining Kornit, a manufacturer of digital textile inkjet printers for the garment and apparel industry. It was there that he developed a passion for inkjet.
Samuel Frist Joins Domino as Digital Printing Service Engineer Domino continues to grow its digital printing business with the addition of Samuel Frist, as Digital Printing Service Engineer for Domino North America. He joins the company with over 15 yearsâ experience combined in production management and service.
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Domino continues to grow its digital printing business with the addition of Samuel Frist, as Digital Printing Service Engineer for Domino North America. He joins the company with over 15 yearsâ experience combined in production management and service.
Samuel knows labels.