Tritton told Insider that by selling off subsidiaries like Cost Plus World Market and shuttering hundreds of underperforming Bed Bath & Beyond stores, the company has been able to focus more on taking its e-commerce strategy to the next level within its remaining brand portfolio. Retail stores aren t dead they re the lifeblood of the business, Tritton said. At the moment, we have a customer who can buy online and pickup in store and we have about a two-hour promise on that. On average, our customer gets that order fulfilled in a pickup within 30 minutes.
Tritton said that the company has strived to master the digital fundamentals around buy-online-pickup-in-store, curbside pickup, ship-from-store, and direct-to-customer shipping.
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Not even one week into the new year, and the news of failing businesses is picking up. Bed Bath and Beyond announced quarterly financial figures on Thursday, which followed news last week that more of the company's stores were closing.
Operator
Welcome to the Bed Bath & Beyond s fiscal 2020 third-quarter earnings call. [Operator instructions] A rebroadcast of the conference call will be available via webcast found on the company s investor relations website. At this time, when I like to turn the conference over to Janet Barth, vice president of investor relations. Please go ahead.
Janet Barth
Vice President of Investor Relations
Thank you, and good morning, everyone. Welcome to our fiscal 2020 third-quarter earnings call. On the call with us today is president and CEO, Mark Tritton; chief financial officer and treasurer, Gustavo Arnal; chief operating officer and president of Buy Buy Baby, John Hartman; and Chief Digital Officer Rafeh Masood. Before we begin, let me remind you that our fiscal 2020 third-quarter earnings release and slide presentation can be found in the investor relations section of our website at www.bedbathandbeyond.com and as exhibits to the Form 8-K we just filed ahead of this call.