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Odigo Joins Google Cloud Contact Center to Expand Global Customer Base
CCaaS provider Odigo has officially partnered with Google (News - Alert) Cloud Contact Center, after spending two years working with Google Cloud Technology. The new partnership will help Odigo expand Google Cloud’s conversational AI products in new regions across the globe, and provide new and existing clients with a wide range of artificial intelligence solutions that are customized for their business needs.
The company plans to take advantage of Google’s AI-powered speech-to-text and text-to-speech technologies to upgrade self-service functionality for a wide range of language options for the global marketplace. The collaboration will enable Odigo customers to have access to more than 40 languages, 125 dialects, as well as new technical support and capabilities from Google’s established cloud service team. ....

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