Phoenix Police Department The Phoenix Police Communications Bureau's original location is at headquarters. A second center is located with the Property Management Bureau downtown. A Phoenix 911 operator who recently recovered from COVID-19 has died after returning to work. And now the city is investigating how it handled overtime in her case. Pamela Cooper’s story is part of a larger issue about who is answering 911 operators’ calls for help. Pamela Cooper Four days after Pamela Cooper was rushed to the hospital, Councilwoman Betty Guardado said this: “Pamela’s shift should have been 10 hours but because of the chronic understaffing she was forced to stay for 15 hours.”