The public's confusion and frustration over scheduling COVID-19 vaccinations have health officials working on ways to streamline the process.
A text messaging service is one way Sangamon County officials plan to get the word out about available appointments for the vaccine.
Health officials in surrounding counties are using a variety of methods to reach the public on the issue and sometimes finding themselves overwhelmed. Counties aren't all focusing on the same age groups for the limited supplies of vaccine they have received, and state officials say it's unknown when supplies will become more plentiful.
Online comments indicate the public is frustrated by the relatively small number of vaccine doses at local health departments at a time when the nation's public health infrastructure is trying to respond to the global pandemic.