Vi integrates VIC chatbot with Google Business Messages for consumer assistance Vi noted that this will enable users searching for Vi or Vi Stores on Google Search or Google Maps to find ‘Chat’ or ‘Message a Live Agent’ button against search results. advertisement HIGHLIGHTS The telco notes that this is an industry-first integration and will give 4x7 real-time customer service to Vi users. Last year, Vi introduced the service chatbot for consumer assistance. It recently integrated payment of bills and recharges through WhatsApp.. Vi has integrated its VIC Chatbot with Google’s Business Messages to give assistance to Vi users on smartphones. The telco notes that this is an industry-first integration and will give 4x7 real-time customer service to Vi users. The AI-powered VIC is enabled with a live agent connect for assisted services which has now been extended to Google’s Business Messages. Vi further noted that this will enable users searching for Vi or Vi Stores on Google Search or Google Maps to find ‘Chat’ or ‘Message a Live Agent’ button against search results through which they can interact with the virtual agent, VIC, to get their queries answered instantaneously.