[richard] a thousand people win every day at h&r block. you can still win. get in on this. it's refund season. eat up, buddy. you'll geit this time. yeah ok not too quick don't let go until i say so. i got you... start strong with the lasting energy of 100% you're doing it! wow. college already yeah! we gotta go for all the truth that you made me see for all the truth that you made me see i love you. for all the joy u brought to my life i love you too daddy. you're the one who saw me through through it all and thanks...for, everything. you were my strength when i was weak hey, boss, just got off the phone with esmie's mom. she's not there, but she went to go- parker: meet her brother? jules: exactly. jules: no location though. we're looking into joaquin now. good luck, man. i know her. who? esmie vargas. call them. ed: what do you knowbout her? miguel: i can't help. raf: yes, you can. if she makes the wrong move now she won't live through this. and what happens to me? nobody needs to know about this, miguel. raf: i can see that you care about her, man. now is your chance to protect her. i should have before. (door lock clicks, esmie gasps in fear) miel: i was one of her kidnappers. shhh, shhh, shhh, shhh, shhh. (scuffing of approaching footsteps) gang member: (speaks in spanish) (panting) what? gang member: ayuda me. esmie: what? what? no! gang member: ayuda me! esmie: no! nooo! gang member: (speaks in spanish) esmie: (shrieking) (cracking sound) i did not help him, but i did not stop. it was not supposed to be this way. the first three times - no problem. we grabbed them, the company pays. easy money. but this time... (sighs) no, no, no, no, no... i tried to help the only way i could think of. (shushes esmie) it's me. i'm sorry. this will be over soon, i promise. you will be free again. i don't know. mira me. i promise you. (speaking spanish) this is my sun, keep it close. you are not alone. be strong. you will be free. (door creaks closed) it was a wooden carving like this. ed: (uncle comment) it's made of ironwood. it's very, very strong. i thought it would help. ed: it still might. (phone rings) that's him. parker: hold on. sam, can you trace it? i can get it started. sam, i'll be there in two seconds. just don't answer yet. i gotta pick up this call. they're either gonna cut him or worse. okay, just keep him on the line, all right? you know how to do that? yeah. terran. this is your last chance to get hamilton back unharmed. martin: yeah, thank you. look, we obviously wanna cooperate. joaquin: you have to make the police understand. i understand. 30 minutes. under the clock at union station. last chance. martin: yeah, uh, okay. listen, how do i know my guy's alive? i need to know that he's alive and, uh... and that he's in one piece. you'll have your proof. spike it's somewhere in t waterfront. i'm sending everybody a map right now. we're looking at a six-block radius - our kidnapper'somewhere in there. let's go. i'll make some calls en route. jules? engine's runng. ed: we can't let this guy get to union station. there's too many bystanders. we need to button this up now. parker: these aren't professionals. they'll be quick panic and overreact. boss, miguel salizar, he's one of the guys who kidnapped her in mexico. the guy right there? what he say? raf: long story. ed: fill you in on the way. if it's esmie vargas, this changes everything. not just about money anymore. hamilton's training, you know, to reach out, uh, make a connection - that's for instrumental kidnapping, parker: if he does that to esmie, it could backfire. not emotional. how volatile is she? martin: well, you've read the literature. her reactions can run the gamut. uh, shock, numbness... yeah, impaired decision-making. hostile attitude ward the world. i'm not talking about generalities. i'm talking about esmie, specifically. you didn't talk to her after she came back? martin: like a decompression interview? no. not everybody needs it. oh, come on, you don't believe that. no. no, i don't. but post-captivity programs are expensive and hamilton was already furious at having to shell out 10-grand to these guys. he didn't wanna do it again. and he washed his hands. against my recommendation. well, whatever esmie is dealing with... she's doing it all on her own. (phone beeps) (phone rings) hamilton: september 15th. two o'clock. taken a minute ago. please, pay them and end this. spike? find them. gimme the phone. i'll see what i can do, boss. sam: joaquin vargas works for the city's marine maintenance department - ferries, freighters. empty ship, ce remote location. only if you're sure there isn't anybody on it. sam: the great lakes navigator cargo ship out of michigan, it's been decommissioned for a week. work doesn't start 'til monday. there's a couple of ferries there that are the same, so could be any one of them. september 15th. spike: those are 1200 amp genies behind him. there's two of them. it's a definitely a ship; you don't need that kind of power for a ferry. well, cargo ship's the target then. spike, find us a location. copy that. just in case. hey. you're doing the right thing, letting me go. it's best for everybody if this just... this is all over. over? i know you don't wanna hurt me. it's... it's just a business deal, i get it. soon... you'll have your money. be like this never happened. it won't be over soon. isn't that what you want? it's never over. i'm sorry, i don't... i don't understand. ed: start at the engine room, work our way up through the ship. parker: let's get him out safe. direct to threat. you don't have any idea what you did to me. what i did? what have i ever done to you? joaquin: esmie. we gotta go. the police are here. no, no! if we leave now, i have nothing. we'll find a way. but if we don't go now... no, no! this ends here. ez, don't! look at me! now do you understand? do you see?! m sorry, i don't know who you are. (stunned gasp) (whispered) esmie... you don't know? no. every wonder what we're made of? no artificial colors, flavors, or sweeteners. nature valley granola bars. sears has the largest selection of new serta icomfort and beautyrest mattresses, up to 60% off. plus, free delivery and up to 60 month financing available. he's telling the truth. he is also telling the truth. i told you. dreams matter at sears. the mattress shop. where are you? well the squirrels are back in the attic. mom? your dad won't call an exterminator... can i call you back, mom? he says it's personal this time... if you're a mom, you call at the worst time. it's what you do. if you want to save fifteen percent or more on car insurance, you switch to geico. it's what you do. where are you? it's very loud there. are you taking a zumba class? ah, a classic case of who dunnit? luckily, jay chews trident to help clean and protect his teeth, so he can claim his innocence with a convincing grin. that's it jay, they'll never know. trident. cherish your teeth. meet tim mahoney. tim thinks you need to be some sort of mastermind to do your own taxes. so we flew in mastermind george smoot to help him. ok, what does it say there? it says, "did you buy a home?" did you buy a home? yes. then press there. intuit tbotax. taxes done smarter. my name is esmeralda vargas. i worked for you and you abandoned me. msvargas, i don't know what you're talking about. joaquin: ez, we gotta gnow! ez, w! esmie: i was the fourth employee taken... the employee they mutilated to make you pay. i don't remember... i don't believe you! esmie: they took a piece of me and sent it to you! hamilton: i didn't handle the negotiations; i didn't know what was going on. look at me! you knew. yes. in position. raf: in position. esmie: ...for what?! hamilt: i couldn't keep paying them. every week... ed: boss, we gotta go in now. jules: hey, boss. why don't you let me take this, so i can build off of what i've already established. all righ take it. tell me why i shouldn't do the same thing to you?! esmie has knife in play. esmi you could afford a few thousand dollars. sam: jules, buy me time to get down there. hamilton: when does it stop? esmie: what gives you the right to decide, huh?! esmie, don't do this. no, let go! let me go! this man has no idea! he has to feel it. he has to feel it! esmie. (gasps) it's jules. jules callaghan from before. remember? listen, i want you to putown your knife so that we can talk. no. seconds away. boss, i have the shot. but we can help you deal with it. you don't have to hurt this man. there's a better way. esmie, i want you to put your knife down. esmie, you gotta listen to her. this man has to pay for what he did to me. spike: boss? esmie: what he took from me! in position. jules: this is not the answer. esmie, drop your knife! esmie: no! joaquin: esmie! no! (shrieking) (cries) ed: turn around. turn around now. jules: it's okay. it's okay. no, it's not okay! it's never gonnbe okay. when i sleep, i'm back in that room and when i'm awake, every step take reminds me of what i lost. what this man took from me. i had know idea what they were gonna do to you. (cries) my life... my life... how do i get that back? all you can do is use every step to move forward. a friend tried to tell you that once. remember this? oh my god. oh my god. (sobbing) something like this scars you, but you can't let it define you. let me help. (sobbing) walk away things will not change hide your heart fake another day esmita! (unclear), mi corazon, mi mija. esmie and daniela: (speaking in spanish) daniela: mi corazon, mi vida. eighteen. hamilton: i want to meet every one of them, and try and make things right. martin: yes, sir. i'll set it up. parker: yeah, not for a whil right. i can't be, uh, in the middle of a pk waving a gun around. it sets a bad example. bad example, yeah. parker? thanks for your help. that was a good takedown. good talk. what're we gonna do? parker: that's good work today. then again, what did i expect from the law enforcement professional of the year. what happens now, boss? we're not gonna leyou down. i have faith. we gotta move now, we gotta move fast, okay? let's go. it's gonna be all right. who are you? we're just leaving. man: no you're not. who is he? man 2: maybe he's a cop. spike: guys, ed's been made. parker: just keep it verbal, eddie. low-key, just- please, let her go. i said come with me, right now! robyn: ok, biggest cake ever, and yes, you can make the loot bags. can it be a sleep-over too? robyn: of course, you only turn ten once, we gotta do this right. mom says yes! mom says yes! mom says yes! man: good morning. i didn't hear you leave this morning. ah, blame the yen. asian markets got us called in early. i'm almost at the office. how's your resume coming? tim: good. done. cover letter's standing by. so what time you home tonight, should we wait for dinner? and i don't wanna make promises that i can't keep. (doorbell dings) girl: ah. okay, no problem. amy: i'll get it! i'll keep it warm. gotta go. someone's at the door. okay, bye. i love you. love you. (gasps) give me your phone. what? you wanna die today? give me your phone! assailant: drive! move! now! (tires screech) assailant: i don't need to tell you. robyn: no mistakes, no alarms, and i don't know you. and i'm watching. you've got 10 minutes. hi, how are you? good. mrs. engles, right? yes. how are you? uh, great. i need to, um... cashut all my accounts, um, cash advances on the credit cards - whatever's available, please. oh, and um, i need to access my safety deposit box. my... my key. okay. i just need to see your id. uh, my id? teller: it's a formality, i'm sorry. so the full remaining amounts in these accounts, in cash? yes, please. oh. i'm afraid that your checking account has been overdrawn, but there's $2000 left on your credit limit, and $800 in your savings account. what about the, um... registered education fund? full 30,000? yeah. we, uh... we broke down, we're sending her to private school. it's a great curriculum, but it's not cheap. my daughter's begging to go to st. adpolphus, just because the uniforms look like... harry potter. teller: mrs. engles? robyn: yes. is everything okay? it's fine. so, you intend to close your accounts today and withdraw the full value of your assets in cash? robyn: please. teller: okay. can u just wait here a moment, please? robyn: yeah, i just... i don't have a lot of time. i'll... i'll be right back. winnie: uh huh. yeah. holdn. boss! parker: yeah. okay, so she didn't actually see a weapon? ms. forbes, i'm gonna put you through to sergeant greg parker. they flagged a client they believe's under duress. it's not a gun call, but... ms. forbes, hi. i'm greg parker with the police strategic response unit. hester: we're not sure what we're looking at, but we have a client making a large cash withdrawal inconsistent with her transaction patterns. okay. hester: she's not armed herself, but she's visibly stressed, sweating, hands are unsteady, she's ar tears, and she keeps looking towards reception. my associate believes there's a man there who has her under duress. what makes her believe that? sergeant, she's a regular customer. there's clearly something wrong. parker: okay, we're gonna play this safe. you stay on the line, get your teller to stall for time, but show full co-operation, all right? but make sure that both party's are unaware that they've been flagged. do you understand? hester: thank you, sergeant. okay, 're on our way. hot call, winnie. winnie: copy that. (sirens wail) i'm sorry, there shouldn't be any problem at all. i just have to ask you a couple of questions, it's routine. (sirens wailing) yeah. we had five robberies like this last year. robbery by proxy. guy targets a wealthy client, forces 'em to go into the bank and bring out the money. that way he doesn't have to put on a ski-mask and go in there yelling, "this is a stick-up." and if it's a false alarm? i don't know, we could go do some shopping? (sirens wailing) teller: and the service fees, were those reasonable in your op- sorry, look, i just... i don't have a lot of time, i have an appointment. teller: sure. franca's keeping her talking. what should we do next? get your client out of view of the reception area and let her know, discreetly, that help is on the way. and then inform security, but make sure the client is unaware. (security's phone rings) franca: i've printed off your statement, if you'd like to take a look. (sirens wail) ed: we need to get the other customers outta range without attracting attention. winnie, patch me in to the manager too. here you go. okay, hester, he's what we need you to do. were you thinking large bills? large bills are fine. hester: customer surveys. customer surveys. and i need to access my um- security box, yes. you can follow me. jules: all right, hester sent us a profile on the victim. robyn engles, married, mother, homeowner, currency trader. good regular income... low bank accounts though. okay, the floor plans are in. hester, can you situate the victim and the suspect for us? hester: mrs. engles is stepping into the safety deposit booth. (keys jingle) franca: mrs. engles, the police are on their way. what? everything's under control. oh my god! (franca's phone chimes) ah, yes, she's here. um, it's the police for you. hello? jules: mrs. engles, this is officer jules callaghan. yeah, i'm sorry, i don't understand why this is a matter for the police. okay, we're a minute away. robyn: no, just don't, please. i mean, it's really, it's not necessary, please. jules: okay, well, if that's e case then we're all gonna go home and everything's gonna be just fine. franca: mrs. engles, did somne force you to come in here today and take out this cash? you're a minute away? jules: that's right.