dumpson's sorority. but she said now is not the time to place blame. >> the purpose of this town hall is to focus on what brought us together, the fact that we've had enough fon being attacked fr who we are. >> right now, dumpson is getting ready to hold a news conference and kristin wright is there, working to learn more about what they want to see from the university. we'll be hearing from her coming up on news4 at 5:00. >> thank you, wendy. just days after the situation at au, we've learned that police at the university of maryland are investigating a hate incident. someone found a noose last week in the house kitchen of a phi kappa tau. >> it felt disgusting, to be honest with you. it felt wrong. it's uncalled for and it's just sad and disgusting. >> it's just so ignorant and horrific. i think that this problem really needs to be addressed. will. >> and ahead, whether minority students feel safe at the university. our chris gordon spent the day on campus. he'll have a live report in our next hour. >> our other big story this afternoon is right there on the radar. hope you've enjoyed the last few dry days, because big changes are on the way and it starts with a wet end to the workweek. we have a storm team4 weather alert for friday. when does this rain get here? >> it's going to move in tonight and that becomes very heavy overnight. by early tomorrow morning, we'll have a lot of problems on the morning commute. that's not the only thing we're watching. >> definitely cooler temperatures. average is low 70s, some areas 50s. >> besides tomorrow, we don't have another 70 in the forecast for the next ten days. you see what's happening right now. you see the rain across our area now, mostly to the south, but starting to see showers around raleigh, moving up i-95. but this is a monster storm, a real big storm. thunderstorms ahead of it, we'll be watching as this whole thing moves through the region. and we are expecting a lot of rain. we have a flood watch, nothing around the d.c. metro area. but down to the south, we could see one to two, maybe three inches of rain in the mountains, parts of the shenandoah valley, paige county and down to the south and west. a big rain-maker here and a bigger change as far as the weather pattern is concerned. say goodbye to the warm air. we'll talk more about it in about 15 minutes. as we head into this wea hour by hour forecasts for your friday and all the way through your weekend right on your phone. just download the nbc washington app. here are some of the other top stories we're following for you at this hour. prince george's county police have just announced they're investigating the discovery of a body found in the woods. they're classifying this case as a homicide. it was a body of a man found at lake art meezia last night in berwyn heights. we don't know the man's name. social media is seeing mostly well wishes and some sarcasm this afternoon on the announcement that prince philip is retiring from public life this fall. and president trump signed a new executive order, which relaxes irs enforcement of certain tax rules and gives religious organization more freedom to care mandates under the affordable care act. >> about an hour ago the house passed a bill to repeal and replace obamacare, the vote was along party lines, now that bill heads to the senate, where it's expected to undergo substantial changes. leon harris is here with a breakdown of what all this means. >> well, chris, here is a look at how this bill could change insurance, if it passes in the senate, and that's a big if. the biggest change, that has to do with people who have pre-existing conditions. obamacare forbids insurance companies from charging sicker people more than they do healthy people. and it also provides all plans to provide er visits and lab tests. the republican plan, that gives states the ability to change that if they receive a waiver. sicker people would be put into high-risk pools and the federal government has put aside some $130 billion to fund those pools. now the plan being now, also makes changes to medicaid, cutting that program by $800 billion over a ten-year period, and requiring able-bodied recipients to work in order to receive their benefits. obamacare subsidies based on income would be replaced by refundable tax credits based on age. overall, this is expected to give people less government assistance than they currently get and likely it will impact older americans most. and the bill repeals every obamacare tax. it's important to note this bill could impact people who get their insurance from their employer, because states can get a waiver to drop those employment plans. some may choose not to offer them going forward. and insurance companies could reinstitute lifetime maximums and that could impact people dealing with a long-term issue, like cancer. this bill still has to pass the senate and it's expected to undergo major changes. >> that's a lot to sift through. we posted this question, what do you think about the house passing a new health care bill? it's been a contentious issue. more than half of you say you oppose it. still time left to vote. just ahead to the nbc washington facebook page. it was the senate's turn to grill the airline industry about customer service, this after a united airlines passenger was dragged off the plane that month. members of the bipartisan committee expressed concerns for passengers and pledged to intervene if there are continued mishaps. >> when you want to take someone off the flight, you go to the person, as in mr. dao's case, who doesn't have the frequent flyer, paid the lowest fare, checke checked in at the last time you're choosing who you want to kick off a flight. >> i believe we're a better airline today than we were before because of this terrible incident. >> the chicago department of aviation also apologized saying the incident was personally offensive. and this story getting more attention online. another video emerges of an in-flight confrontation. and this time, it's a family with two young kids being asked to get off an over-booked flight. plus, first at 4:00, flooding fears escalating this afternoon. the intense weather that has millions of people on edge. >> tomorrow, a lot of us will be celebrating narrator: "the time is always right to do what is right. volunteer director of a pediatric hospice. progressive democrat. in the senate, he passed the smoking ban in restaurants, stopped the transvaginal ultrasound anti-choice law, and stood up to the nra. as lieutenant governor, dr. northam is fighting to expand access to affordable healthcare. ralph northam believes in making progress every day. and he won't let donald trump stop us. fios is not cable. we're wired differently. in customer satisfaction by jd power 4 years in a row. and now you can love fios too. get 150 meg internet, tv and phone. all for $79.99 per month onlinefor the first year with a two-year agreement. it's the only internet with equal upload and download speeds. cable only offers upload speeds that are a fraction of their download speeds. plus get hbo for a year and free multi-room dvr service for two years. and verizon wireless customers can stream tv on the fios mobile app, data-free. get the best. go to getfios.com alarming new information about mental health issues and children. the number of young people hospitalized for several suicidal thoughts has nearly doubled during a recent ten-year period. a study used data from 32 children's hospital across the nation. the numbers grew from less than 1% in 2008, to nearly 2% in 2015. news4 is working for you in the community. michael phelps, the world's most decorated olympic athlete will be honored tonight for starting a public conversation about kids and mental health. he and alyson schmidt have spoken candidly about their experiences and are now working with kids in similar situations. aaron gilchrist is hosting the event tonight at george washington university. to watch, head to the nbc washington app and we'll be streaming it live. it's really the end of an era for the royal family. you've heard the big announcement about prince philip, now we're breaking down what that means for t sugar-free week at nbc4, and not all sugar is the same. which foo have sugdsar y2c5qy y16fy if yit's usually because you were driving too fast or you didn't look before you turned or you didn't stop for someone in the crosswalk. always be alert. pedestrians don't come with airbags. it's the end of an era in great britain. queen elizabeth's husband prince philip is retiring from royal engagements effective this year. the news is generating reaction on social media. most of it healthy dose of british sarcasm as well. keir simmons reports on what today's announcement means. >> reporter: the palace making the historic announcement this morning. prince philip, unquestionably, the single most important person in the queen's life, standing down from royal duties. at 95, he'll no longer carry out public engagements from the autumn this year. the queen in full support. >> effectively, he'll be retiring. i think he'll be attending major royal events, but no 9 to 5 anymore. >> this is how the world knows him, a loyal companion, always two steps behind the queen. >> i think the queen will be gre greatly affected. >> rumors started overnight from the british tabloid "the daily mail," reporting that an emergency meeting was called at buckingham palace this morning for all senior royal family members. initially, the palace refused to reveal what the meeting was about, setting of speculation. media gathering outside buckingham palace. prince philip was attending an event at a cricket ground in london. both royals enjoying a day at the zoo last month. prince philip was in and out of hospital a few times in the past year, and royal duties can be physically demanding. the queen will carry out her engagements as usual. this will be viewed as a generational change. we know the queen will never abdicate, but she may step back more and more from duties. i think we'll see more from prince william and we'll miss prince philip, his often politically incorrect jokes. at an event yesterday, he told people you're about to witness the world's most experienced plaque unveiler. back to you. he'll have more on "nbc nightly news" with lester holt, th 6:00. cinco de mayo is tomorrow and a lot of americans like to celebrate by drinking margaritas and ordering mexican food. the next time you order quack mo -- quaguacamole, be prepared t dip into your pockets. there's increased demand across the world, and if the trump administration follows through on an import tax on goods from mexico, the prices could spike even more. you know this week, news4 is going sugar-free. and one thing jim and doreen are learning is that it's tough to avoid sugar, because it's in just about everything. more foods than we think. crystal register is a licensed dietician and nutritionist for wegmans. you say the key to success is knowing the difference between natural sugar and added sugar. >> absolutely. it's such a worthy cause, you have embraced this it's very important to know where the added sugar is, and also to know the difference between the natural sugar. added sugar, sweets, tweets, but the recommendations, a teaspoon is four grams. my recommendation as a woman from the american heart association, six teaspoons would be these mints. >> that's it? >> i might not even know that wife blown through my recommendation without enjoying a sweeter treat. >> we know honey and coke are added sugar. >> yeah, any time a sugar is added in the prep process, it's added. naturals is a different ball game. fruit, awesome. two clem tins, 15 grams of sugar. six ounces of orange juice is the same. if you see sugars on the label, this is t amount of fruit. >> so in terms of your health, is this better? >> absolutely. this is not the sugar we should be worried about. this is actually lower heart disease and stroke and cancer, all those things. >> so we don't have to count that against our 40 to 50 grams. >> absolutely. so when you see the sugar on something that does not have sugar in the ingredient list. jump down to ingredients. sugars include natural and added on the label the way it is now. so you want to look at ingredient lists. milk is the same. >> these are tricky. >> they are. a cup of milk having 12 grams of sugar, that's natural sugar. they're 11 essential nutrients in there. we need to get that sugar. when we jump to yogurt, plain yogurt, no added sugar. >> but not everybody likes it plain. >> when you go to a flavored yogurt, my compare your favorite back to the plain, you got to do a little bit of a subtraction, maybe recognize there's natural sugar and it may turn out this may be ten grams of sugar -- >> but it says 30 on the label. >> we'll subtract the 15 that's in the plain, maybe a few more for the fruit, and come out with maybe one or two teaspoons in your yogurt. if you're enjoying it like that, please go for it. other natural sugars, sweet potatoes, quinoa, nuts, seeds, beans, all the great foods. >> but they have sugar? >> natural sugar, yes. so everything you've done this week, i just really want everyone to take this seriously. the recommendations and the guidelines are coming from the world health organization, the american heart association. take a minute to think about that. it's the same as a recommendation to wear a helmet when you ride a bike, to brush your teeth two times a day. we should all be doing sugar. krystal, thanks so much. we're all working on it. some of us are doing better than others, but knowledge is power. >> this is so complicated, that was so helpful. for millions of folks across the country, severe flooding has gone from bad to worse. now we're in for a soaking of our own. doug's o >> right off the bat watching this, no one was hurt, but this was a terrifying scene as a school bus with kids inside almost tipped over while driving through floodwaters in louisiana. another line of thunderstorms moved through the south and midwest bringing more rain to areas that are already dealing with historic flooding. we're not going to see anything approaching that extent, but we are looking at a few big changes. >> yeah, we got a flood watch to the south southwest, blue ridge, shenandoah valley. it makes me so mad to see video like that. turn around, don't drown. you see that water over a roadway, it is not worth driving across there. every single one, almost all of our water rescues are because somebody drives into flooded roadways. so please, don't do that. we could have there, could have road flooding tomorrow morning. remember that. i think we'll see some flooding, especially street flooding tomorrow. out there now, cloudy conditions, not going to see much sunshine for quite some time. 66 degrees, winds out of the southeast at 9 miles an hour. and you feel it. it's a very cool afternoon. 62 right now in martinsburg, 65 towards huntingtown, a little bit below average. still a nice day, but it feels cool. you feel the change coming . nothing on the radar until you get back to the west. notice the first showers showing up towards southern portions of virginia. moving up from the south and east. and this is all because of this big storm system that is right now spinning down to the south. this is going to drag moisture off the gulf. and now this off the atlantic coming in. so two moisture sources if are this storm our way. behind it, no heat anywhere. we've been seeing 70s, 80s, 90s, and we got 70, but that's it. 47 in indianapolis. clouds now, notice by 8:00, here comes the rain. this is 7:00 actually northern virginia seeing the rain. 10:00, more shower activity, even heavy rain along the blue ridge. and that rain's heavy, with flood watches. 4:00 a.m., starting to get heavy around the district. by 6 and 7:00, very heavy rain here, that's going to coincide with the early morning commute. chuck bell, sheena parveen and melissa will all be in to give you the latest on road conditions. by 10:00, it's just about out of here. we have a chance of a shower, thunderstorm in the afternoon, but all in all, it will most likely be just a morning event. a weather alert day. so heads up there. heavy rain early, high of 75. now, that's the last 70 i see for ten days. we have a chance some some sunshine on monday, maybe some on tuesday. but very cool continues. average high by the end of next week is 75, not going to be anywhere close to that. a local woman buys travel insurance for an upcoming trip just in case something came up. wouldn't you know, something did come up. however, she found out she was not covered. but she decided she wasn't taking "no" for an answer. and talk about the chance of a lifetime, these girls have seriou ready or not, here i come.ek.) ♪ making it a reality is the hard part. northrop grumman command and control systems always let you see the complete picture. and we're looking for a few dreamers to join us. there's the view. there's more to life than the climb. you've gotta stop and look around a little. come, shed life's layers in asheville. let the child inside you out to play. remember who you are. life is for the taking, not for taking it easy. asheville. discovery, inside and out. president trump signed an executive order today, allowing charges and other religious organizations to become more active politically. >> he was flanked by faith leaders in the rose garden at a national day of prayer event. the order directs the irs not to prosecute religious groups for engaging politically. but it says certain faith-based organization don't have to provide contraception to their employees, which had been mandated under obamacare. while the executive order relaxes rules, it does not repeal the johnson amendment which bans tax-exempt organizations from political speech because doing that would require congressional action. talk about a busy day in washington. house republicans finally passed a bill to repeal and replace obamacare. then had to hustle over to the white house to celebrate with president trump. >> it's a victory at least for now. the bill faces an ce blayne alexander has more now. really came down to the wire. >> yes, this was a very close vote. republicans needed 216 votes to pass this, they got 217. so just a very, very small margin there, but still it was enough to give president trump a much needed victory. >> thank you very much. >> reporter: a major legislative win for the president and the republicans who delivered it. >> make no mistake, this is a repeal and a replace of obamacare. >> the bill has passed. >> reporter: passed without a single democratic vote, now moving the fight to the senate. >> starting today, obamacare is on its way out the door. >> i urge my colleagues, come to your senses, defeat this bill. >> the vote coming after weeks of negotiations, amendments, even personal phone calls from the president, whose first try at health care ended in embarrassing defeat. it died right here on the floo now it's come back to life. like a zombie. even more scary than before. >> the house bill would roll back medicaid expansion and decrease subsidies for low income families, meaning higher costs. for middle income families, higher subsidies, lower costs, and it would end the individual mandate among the most hated parts of obamacare. the bill would also keep coverage for pre-existing conditions, but if states opt out, costs could rise. some lawmakers upset they were rushed to vote before knowing what this plan will cost and who it will cover. now this bill will go over to the senate where essentially this entire debate will reset. so still a long way to go if this bill is to ever make it to the president's desk. pat? >> blayne, thank you. cheer leaders from an elementary school in the district are getting the chance of a lifetime. they're headed to their first national competition. last night, we told you about the crusaders cheer t martin luther king jr elementary school. once the story aired it took minutes for them to reach the fundraising goal to compete this weekend in virginia beach. and it's looking like they are very ready for the judges. >> we keep on practicing and when there's no school, we still gotta practice for like three or four hours. >> i practice so hard and i practice every day until we get it right. >> we started the program so that we would be able to mentor a group of young people so that they can have a well-rounded education, as well as have things to do in school. their hard work right now, we're hoping will pay off at nationals by them coming home with their white jackets. they? they met their goal, but the squad still needs support. so if you want to help them, we have a link in the nbc washington app. just search cheerleaders. >> great how quickly so many folks in the area jumped on board to help the kids. >> great cause. good to see them going for it. get ready for another stressful night. d.c. sports fans, tonight it's the wizards' turn, they're back home for game three against the celtics. >> i don't know how much more of this we can take, carol. i don't know. this series is definitely living up to the hype. >> yeah, it definitely is. it's getting nastier by the minute. both sides admit they don't like each other and now the wizards will be playing tonight like their playoff lives depend on it. which basically it does. wizards have a game -- have yet to win a game in the series. down 0-2 to the celtics, but this series, closer than it appears. washington has led the celtics by double-digits in both games and had two chances to win game regulation, but they could not hit a shot. two talented teams with so much to play for, not surprised by the battle it's become. >> it's a fight, you know, at the end of the day. it's a dog fight. we're ready for it, they're ready for it. so we can expect some close games, expect some plays down the stretch that will be big plays, both teams. so it's a really good series. we're looking forward to it. we family like we're still confident and in it, and we got a great opportunity tonight. >> well, can we expect some wins? the good news, the series is shifting to d.c. tonight and sunday here in the nation's capital. wizards have yet to lose on their home court this postseason, a trend they need to continue tonight. we love that home cooking. we'll talk about it more on news4 at 5:00. >> can't go down 3-0. we're getting ready for drenching rain for friday. >> i'm heading down to the weather center to ght. ralph northam. army doctor during the gulf war. volunteer director of a pediatric hospice. progressive democrat. in the senate, he passed the smoking ban in restaurants, stopped the transvaginal ultrasound anti-choice law, and stood up to the nra. as lieutenant governor, dr. northam is fighting to expand access to affordable healthcare. ralph northam believes in making progress every day. and he won't let donald trump stop us. big changes on the way. i got a feeling when i'm walking my daughter to the bus stop, she's going to be singing rain, rain, go away. >> or jumping in the puddles, because there will be enough rain for that. a lot of rain coming overnight and through the morning commute tomorrow morning. grab the umbrella if you're headed out tomorrow morning. even late now. we just got those clouds in place. but the rain just to the south and west of us will be moving in, 6, 7:00 tonight. you can see it coming through central southern virginia at this point. but again, all of this moisture will scoot right into our region unfortunately. temperatures out there, right now, at 66 degrees. we've stayed in the 60s. yesterday up to 67. average for this time of year is in the low 70s. we'll continue to drop a heavy rain in the overnight, through tomorrow morning. we'll talk about the cool weekend coming up just ahead. if you are looking for something to do over the weekend, there's an event that has a little something for a variety of tastes. the fifth annual broccoli city festival returns to the district. the museum of african american history and culture and google are hosting a conference to promote sustainable healthy living. our colleague kellogg conference center and the music festival kicks off saturday in congress heights. you can expect to hear big time musical groups. every weekend, thousands of elementary children go home with food thanks to partnerships between schools and churches. but the number of students in need continues to climb. at cedar lane elementary. they go home friday with breakfast, lunch, dinner, and snacks to provide nourishment over the weekend. >> our partnership has been with st. david's episcopal church, and they've been working with us for nearly a decade. they continue to support our students. when we began this program, we had close to ten students who received a weekly backpack, and now we're at nearly 50. >> and now thanks to a loudoun county donation of the backpack buddies meals can continue to reach more children. the non-profit recently donated $15,000 that will help 82 schools meet the needs of 3,600 children taking part in the program. and here's a look at some of the other stories that we're working on for you. have you considered getting travel insurance for the big summer vacation? a local woman found out the hard way she wasn't coveredhen so wme here are 4 things to know this afternoon. right now, american university's president is talking about the racist messages that were discovered on campus earlier this week. we have a reporter there and we'll bring you more information on this in 15 minutes. on capitol hill, the house just narrowly voted to replace the affordable care act. the first attempt to pass new health care legislation failed back in march. the senate still has to vote on this plan. a storm team4 weather alert will be in effect overnight into tomorrow morning. our team is tracking heavy rain as you leave the house tomorrow, and that's not all we'll see this weekend. we'll have the latest timing for you in about two minutes. and montgomery county police just announced they have arrested a soccer coach in gaithersburg for sexually abusing a 7-year-old girl. police think it happened at the soccer field in montgomery village. details are just coming together. minutes away. tomorrow, those parents who posted controversial videos on youtube will be in a frederick courtroom tomorrow. >> mike and heather martin are accused of abusing their kids, but claim it was a prank. one of the videos shows him smashing his son's xbox and someone comes in the room to show the boy it's a prank. earlier this week, they posted an apology on youtube and the children's biological mother was given emergency custody of the kids. a judge will rule on whether the children can return to the martins' home. an incident involving a noose under investigation at the university of maryland. >> it's one of the stories we're working on at 5:00. jim and wendy are in the newsroom. >> just days after the incident at american university, we're learning that the university of maryland is now investigating a bias incident. >> and this involves a noose found inside the kitchen of a fraternity house. reaction from students. >> we'll take a look at the troubling symbolism of a noose and why it cannot be taken lightly. also tonight, an important initiative happening in prince george's county, it impacts those of you trying to take care of older parents. >> the county is trying to increase awareness of the early signs of dementia and alzheimer's and improve the resources for families who are dealing with those illnesses. we'll see you soon with those stories coming up at 5:00. >> thank you, guys. lauryn, tell us when does all of this start? >> we have a couple more hours to be dry. we'll see some rain pushing into southwestern virginia. that's going to come to move to the north and east and right into our area. get ready for some heavy rain. i know. right in time for the weekend. of course. and there's so many things going on this weekend. and it just looks like we'll be in this cool pattern for quite some time. let's go to our maps and get started. rain moving in tonight, and it's going to be with us through the day tomorrow as well. atst it's a weather alert day here at storm team4. you may want to leave yourself extra time in the morning. heavy rain will be pushing through right smack dab in that morning commute. heavy rain friday morning, as i said, and showers possible as we continue through the day on saturday. not a lot out there right now in our region. and not a lot of this hitting the ground either. i just checked our observations, not a lot of that hitting the ground. but you can see some rain down to the south. even thunderstorms trying to make their way into south central virginia, and more rain back off to the south and west. so a lot of this rain and moisture pulling up from the gulf is going to be right in our area. temperatures at 66 in washington. frederick at 66. we've stayed in the 60s for the second day in a row. yesterday made it up to 67, today we weren't far off. temperatures are going to fall slowly tonight with the rain moving in. so about 6:00, 7:00, it's going to be pushing in. in the later evening, it will be heavy at times. temperatures tomorrow despite the rain in the morning and the cloud cover, still going to make it into the mid 70s. it will be brizy out there, but heavy rain early, then it will start to taper off in the early afternoon, mid-morning to early afternoon. 8:00 p.m. tonight, heavy rain to the south and west, pooling in here throughout the overnight. 6:00 a.m. tomorrow morning, both d.c. and baltimore getting in on that heavy rain. it starts to lift out of here, but still in here for the tail end of the commute. and then by noon, we start drying out. i wouldn't be surprised to see a little bit of sunshine, but also i can't rule out a few passing showers as we continue through your friday afternoon. if you have cinco de mayo plans, it could be a little wet. few passing showers on saturday, but mostly cloudy and a lot cooler on saturday. by sunday, looks of the two days of the weekend. early next week, we stay on the cool side, no more 70s after tomorrow. tomorrow morning, storm team4 weather alert day. >> all righty. >> get the jackets out again. >> we put them away. thanks so much, lauryn. we're working for you, nbc4 responds to a woman's frustration for travel insurance she bought. >> something came up, but they told her you're not covered. thats when she contacted susan hogan for help. >> we hear from a lot of you who have churcpurchased travel insu only to find out it didn't cover what you expected. so this virginia woman wasn't going to take no for an answer and contacted nbc4 responds for help. you book your flight, your plane takes off on time. and you land safely back home. if only easy. but the reality is, life happens and airlines aren't always forgiving. >> okay. >> reporter: ros recently booked a non-refundable flight through an online travel site to visit her dying friend martha. during the process of booking, there was an option to purchase travel insurance. >> they say, do you want to protect this flight, and sure, i wanted to protect it, because she might die. >> reporter: the selection was clear, click, yes, i want cancellation protection, or no. ros paid the money for cancellation protection, but when she needed to cancel her flight, she was denied a refund. >> if you're refusing to give refunds even under very legitimate reasons, are you really serving the public? >> reporter: ros couldn't understand how she could have interpreted differently. doesn't cancellation protection mean just that? >> there are a lot of frustrations. >> reporter: for ros to have understood what was covered, she needed to click on this link and then seen the terms of the policy. she would have been covered if she got sick and couldn't travel or if a family member had died, not a friend. neither the airlines, the travel insurance company, nor the online travel agency would budge. >> i wrote a congressman. haven't gotten an answer. and then i saw you guys. >> nbc4 responds contacted both delta and american airlines. we explained ros's situation to them, even though they were under no obligation to do so, both agreed to refund their portion of the trip. >> i think it showed me the value of shedding light on what's happening. >> reporter: bottom line, travel insurance on a flight may not give you the coverage you truly need. so consider at the last minute, your schedule's up in the air, you might want to spend a little bit more money and get a ticket that's refundable. >> when to buy travel insurance is a question we get asked a lot. if you're going to a big trip, investing thousands of dollars, it's probably a good thing to buy it, it's only going to cost a few hundred dollars. if you want advice on how to choose a good travel agency, head over to nbc washington app and search travel insurance. back to you. >> unbelievable. you guys are unbelievable. great customer service. >> father, pretty furious over his family being forced off a plane. what happened when he and his kids had to give up their seat on an overbooked flight and how the airline is handling i fios is not cable. we're wired differently. maybe that's why we've been ranked highest in customer satisfaction by jd power 4 years in a row. and now you can love fios too. get 150 meg internet, tv and phone. all for $79.99 per month onlinefor the first year with a two-year agreement. it's the only internet with equal upload and download speeds. cable only offers upload speeds that are a fraction of their download speeds. plus get hbo for a year and free multi-room dvr service for two years. and verizon wireless customers can stream tv on the fios mobile app, data-free. get the best. go to getfios.com american airlines' new jet liners may cramp your style a bit. they say the new max jets will have even less legroom. one to two inches, depending on where the seat is located. the airline is reportedly considering tightening seating on some of its existing planes as well. >> a new claim of airline customer disservice. this time, delta in the crosshairs. a family from california traveling with two babies recounted their ordeal. they recorded it, kicked them off an overbooked flight from maui. >> i paid for this seat. i bought this seat. >> reporter: this family with two infants says delta airlines kicked them off their flight from maui to lax last week. >> i got two infants, i've got nowhere to stay, there's no more flights. >> the family claimed the airline wanted the seats because it overbooked. we heard them argue it's policy to put children under two on your lap. >> he cannot be in a seat at all. >> the family recorded the confrontation and posted it on social media. >> what blew me away, they said, if you don't give the seat up, you're going to go to jail, your wife is going to go to jail and they're going to take your kids away from you. >> when you're a mother and they threaten to take your kids away from you, it made my heart drop, and i was shaking the rest of the time. >> the family removed off the flight at midnight, had to find a taxi and hotel and pay for new flight home the next day. >> unbelievable. you guys are unbelievable. great customer service. >> reporter: they say they were never reimbursed or even contacted. >> this whole thing has made me so angry. >> reporter: delta told us, we're sorry for what this family experienced. our team has reached out. the family says there's nothing delta can do to make up for the ruined vacation or frustrating travel experience. here is what they want. >> change. they treat us like cattle. it's unbelievable. it's not fair. it's not fair to treat people this way. we're the customers. we're supposed to be treated with respect. >> i shared this story on my facebook page. got tremendous reaction. kids under 2 fly for free. they can sit on your lap. but you can pay for a seat. and both delta and the faa say that is acceptable, as long as they are sitting in an approved child safety seat. >> and he paid for a seat. >> that's >> the news continues right now with jim and wendy. news4 at 5:00 starts now. and right now at 5:00, storm team4's doug kammerer hard at work, tracking the rain that is almost guaranteed to make a mess of your morning commute tomorrow. how much and when, we'll break it all down for you in just a few. but first at 5:00, tonight a packed room at american university as students work to address the recent racist displays on campus. the student government organized a town hall to discuss ways to combat this issue and just moments ago, the university president said the administration is committed to working with those students. >> we're determined to ensure that the rest of this campus and the entire community, in fact, the nation and the world understands that what occurs here has nothing to do with the fundamental values of this >> kristin wright is live tonight, she was the only reporter at today's student town hall. what are the students saying after this? >> reporter: well, student government association president taylor dumpsen said, i cannot solve racism in my one-year tenure as president. but she said, what we can do as students is build up this community. >> i'm appalled as a student second, i'm outraged, i gnawsiated. as a target, i'm numb. >> reporter: taylor dumpsen opening a town hall meeting to find solutions, to find ways to move forward. standing room only, students, staff, and alumni. some of the topics covered, what is a hate crime, why do some incidents get more attention, what's the protocol when things happen at au and our campus police keeping track of the

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