we begin the news tonight with some answers about that train traveling at 82 miles per hour. what happened when the train hit the curve, the cars derailed and so many passengers were injured. there is new video tonight showing a closer look at the damage, the cars on their sides, the tracks mangled and destroyed and giant cranes lifted the cars upright. the black boxes on board now offering more clues to this story. gio benitez goes in search of the answers. >> reporter: sources say human error is likely to blame for the train tragedy, investigators on the ground looking through the eery after math. those tracks torn apart by a train traveling faster than it's supposed to. the speed limit in this area is 70 miles per hour. once it reaches this curve, the speed limit drops down to 30. tonight we know the train did not slow down. >> the train was traveling at approximately 82 miles per hour as it went into a 30 mile per hour curve. >> when i heard about the speed, i gulped. it sort of takes your breath away. >> reporter: the train lift for new york's grand central termin terminal on sunday making several stops without incident. as the train sped around the curve all 7 train cars derailed. last this afternoon the ntsb announced the train's emergency brakes were fully activated five seconds before it careened off the tracks. >> i thought i'm going to die. >> reporter: passengers inside tossed around like rag dolls. >> by the time i looked up it was completely goo lly going of track. >> reporter: a photo obtained by abc affiliate shows people in overturned cars. four people were killed. james ferrari, kisook ahn, donna smith and james lovell, a sound engineer from abc taking the early train to help stage the lighting of the rockefeller center christmas tree. >> he was just the best father i could ever ask for. >> reporter: the train's operator, william rockefeller, seen here, is a long time engineer with a clean disciplinary record. officials are interviewing him tonight hoping to build on what they have learned. >> this is raw data. it tells us what happened. it doesn't tell us why it happened. >> reporter: investigators have confiscated rockefeller's cell phone to find out if he was texting or talking before that crash. >> as you said he was a seasoned engineer for about 11 years on the job. and now, next here tonight, a big day for health care. did president obama deliver on his promise to bring the health care website back from the brink? the white house says as of today a lot of the tangled mess has been fixed, that 750,000 people visited the site by 5:30. jonathan karl looks at the whole picture right now. >> reporter: healthcare.gov may be working better but dan howard of freeport, pennsylvania has been trying to enroll for two months and is still out of luck. >> i can log on and amazingly i can log on darn quick, but whenever i finish my actual log in it says i can't go any further because i'm not verified that i'm me. >> reporter: he received a cancellation notice from his insurance company back in september. now howard is worried he's running out of time to get a new policy. >> i had a heart attack nine years ago. i'm terrified of not having a policy on january 1st. >> reporter: others experience delays. the white house says it's due to a huge increase in traffic worthy of cyber monday. 375,000 visiting the website by noon today. but this time for those who can't get in right away, there is a system that allows them to wait online. we were able to get on the site after about ten minutes. the bottom line, the administration says, after a massive effort to fix the glitches, the website is now working much better and can handle up to 50,000 users at a time. with the slowdowns and continued problems it seems a long way from the goal the white house set for itself, allowing the vast jeeort of users to enroll. >> is it mission accomplished? have you accomplished that goal? >> using that phrase is a -- not one i would employ. what i would say is that we were able to make the necessary improvements to the website so the vast majority of americans who use the website have an experience in which the site functions effectively. >> reporter: officials tell abc news about 100,000 were able to enroll in november. that is more than four times the amount in october. diane, they're going to have to do much better than that. at that rate it would take the government five years to reach their target of 7 million enrollees. the date for that is march 31st, the deadline. >> big mountain ahead. thank you, jon karl. a lot of us were online today for another purpose, shopping. cyber monday today, a 16% increase in cyber shoppers over last year and another sign of the times, 20% of those were using tablets and smart phones to order the gadgets. the best selling items today, apple's ipad, a 50 inch tv and after all these years still the bashy doll dream house was selling strong at walmart. did you know that today is also the busiest day of the year for federal express? the company expects to handle 22 million packages. tonight there is a new and high flying dream, using drones to deliver packages, not in a day but in minutes. we wonder what happens when a drone tries to leave a package on your doorstep. abc's senior in the correspondent jim avila. >> reporter: it started as a promotional joke, a mom and pop dry cleaners outside philadelphia promising to flap your suit home in the wind, via drone. moved to the big time with dominos pizza posting another tongue in cheek offer. but jeff bezos, visionary amazon founder, doesn't seem to be joking. >> it's going to be a lot of fun. >> reporter: telling 60 minutes he's delivering a new system, using drones with into pilot in the plane or on the ground. totally gps. >> we can do half-hour delivery and we can carry objects, we think, up to five pounds, which covers 86% of the items that we deliver. >> reporter: not so fast. the faa reminded everyone today gps drones are "not currently allowed in the united states." and restrictions are so tight, because we're a buzz we couldn't fly one outside. this indoor delivery when from the newsroom to my office. the concern is understandable . with all those brand names up in the air perhaps as early as 2015 shooting real estate, making deliveries, policing cities and watching the border. it could be chaos in the skies. case in point, this unauthorized drone flight over new york city skyscrapers stayed up for less than three minutes before crunching into the city sidewalk. these drones fly only 20 to 45 minutes. gps can get blocked in urban areas. its hard for drones to avoid moving objects like cars or people on landing, and they are difficult for other aircraft to see. at purdue university today, they are developing just the kind of drones that would fit the amazon scenario. >> we've crashed the first three times we took off. >> reporter: sometimes its as simple as drifting off course which could mean your gift delivery goes to your neighbor's house. even then who is going to ring the doorbell? jim avila, abc news, washington. notes from overseize tonight, in the ukraine, 7,000 people took to the streets of kiev. tonight the negotiations with europe appear to be back on again. the constantly surprising pope francis added one more detail to his profile as the people's pope. while chatting after sunday masks the pope revealed that once he worked as a bouncer when he was a young man. and now instead of kicking people out of night clubs, he is working to invite them back into the church. next here tonight, "world news" investigates outrageous hospital costs, those expensive and wildly confusing bills. we have been reading so many of your stories, the ones you have sent to us. tonight the story of two different places, an identical set of tests and one place charging the patient so much more. why? abc's rebecca jarvis, the "world news" investigation critical condition. >> reporter: an outpouring. >> $52,000. >> reporter: hundreds of you sending us your stories of outrageous hospital bills. >> what can be done? >> reporter: kathy meinhardt has her own store. she understands buisiness, because she runs one out of her home in northern california. but what she can't understand are the two bills she received after some blood work. >> it was outrageous. >> what was outrageous about it? >> the cost difference. >> reporter: for the exact same tests performed within a couple hundred feet of each other. first she came here to quest diagnostics, then went up the street to a hospital just down the block. we timed it. two locations, just a minute away. and for the same ten tests the hospital's outpatient lab charges 2.5 times quest's price. but if you look at what kathy was asked to pay out of pocket, it's seven times as much. nearly $2,000 at the hospital. and less than $300 at quest. yes, a block apart, both in her insurer's network. >> why would i think that the prices would be so dramatically different from one lab that is right across the street. it's highway robbery. >> reporter: we asked the hospital for an on camera interview. instead they provided this statement. "comparing a hospital with a free standing facility is an apples to oranges comparison." so we went to the california hospital association to ask why prices are so high. >> reporter: rebecca jarvis, abc news. >> is that a fair price? >> i will just say to you it is the price. >> you can't tell me it's a fair price? >> i will tell you it is a fair price when you look at all the complexities of what goes on a bill. >> reporter: the industry calls it cost shifting. people like kathy pay more to cover those who pay nothing. hospitals also have higher overhead, but none of that is ever explained anywhere on your bill. >> each individual hospital sets its own pricing formula. >> and how do they come up with that formula? >> every hospital does it differently. >> but what goes into that formula? >> every hospital chooses to do that differently. you might want to call a hospital or two and ask them about that. >> they sent us to you. >> reporter: with so many hospitals, doctors, labs and insurance companies negotiating rates confidentially among themselves, patients are at their wits end. >> it's part of a complex, hospital finance discussion. and i wouldn't expect any lay person to ever understand any of this. >> but shouldn't all this be crystal clear to the lay person? >> it's unfortunately very complex. >> reporter: it's a mess. in kathy's case the hospital and her insurance company after more than a year reached an agreement on a lower price. but i want to remind everybody, that's what you need to do. you need to ask for an itemized bill and challenge the things that just don't make sense. diane, we're going to keep on this. we have solutions right now at abcnews.com. people can challenge them and start negotiating. >> negotiate them down, okay, as you said you'll stay on this case. send us your stories on our facebook page. next right here, investigating a mystery, the hollywood star with such a bright future, what about that car crash that ended it all? and the miracle finish everyone is talking about. is this the greatest play ever, ever? we'll see what you think in just two minutes. [ female announcer ] you get sick, you can't breathe through your nose... suddenly you're a mouth breather. a mouth breather! how do you sleep like that? you dry up, your cold feels even worse. well, put on a breathe right strip and shut your mouth. cold medicines open your nose over time, but add a breathe right strip, and pow! it instantly opens your nose up to 38% more so you can breathe and do the one thing you want to do. sleep. add breathe right to your cold medicine. shut your mouth and sleep right. breathe right. which is why he's investing in his heart health by eating kellogg's raisin bran®. mom make you eat that? i happen to like raisins. [ male announcer ] invest in your heart health with kellogg's raisin bran®. [ male announcer ] invest in your heart health pressure points on my tired, achy feet. i had no clue i was putting this kind of stress on my feet. i have flat feet. i found this out at the free dr.scholl's foot mapping center at walmart. in less than two minutes, i got my foot map and my custom number. i'm a 440. i'm a 210. 340. that number matched the dr.scholl's custom fit orthotic inserts with just the right support to help relieve stress on my feet. i'm a believer. find a walmart with a foot mapping center at drscholls.com i'm a believer. plays a key role throughout our lives. one a day men's 50+ is a complete multivitamin designed for men's health concerns as we age. with 7 antioxidants to support cell health. one a day men's 50+. with 7 antioxidants to support cell health. so i tried depend it really made the difference between a morning around the house and getting a little exercise. hi-ya! and i tried a baking class. one weekend can make all the difference. unlike the bargain brand, depend gives you the confidence of new fit-flex® protection. it's a smooth and comfortable fit with more lycra strands. it's our best protection. take your weekend on with a free sample at depend.com and next here tonight, the story of an actor who was one of the lucky ones, an actor riding a wave in hollywood in the fast and furious movies. but he was also a young man who loved fast cars. paul walker walked away from so many crash in his movies but not from this real one. why? abc's cecilia vega. >> reporter: he's the actor known for his skills behind the wheel and those movie star good looks. but it was paul walker's role in the fast and furious that catapulted him to fame. police don't know what caused saturday's crash that killed walker and his friend, pro racer roger rodas. the car they were in was going very fast and now police are looking for surveillance video for clues. this is something else authorities are looking into. skid marks like these to find out if they came from the car paul walker was in or from someone else on this road known for fast driving. that car they were in, a porsche ka repair ra, it sells for more than $400,000, goes from zero to 25 in less than ten seconds and can reach 205 miles per hour. auto week magazine says even professional drivers call it scary to handle. just watch the host of the car show top gear driving on a race track. porsche says it's cooperating with the investigation. as fast and furious fans continue to flock to the crash site, walker's family grieves. >> we lost a spirit. we lost a person that he had a way about him. i'm devastated. >> reporter: all mourning the loss of an actor who loved fast cars on and off the big screen. cecilia vega, abc news, california. his 15-year-old daughter wrote on her facebook page, i loved him even before i knew what love was. he was my hero. and next right here tonight, to catch a thief. who nabbed that expensive camera and dropped it 70 miles away? the thief that caught himself right there on video tape. even at a distance of 10 miles... the length of 146 football fields... they can see the light of a single candle. your eyes are amazing. look after them with centrum silver. multivitamins with lutein and vitamins a, c, and e to support healthy eyes and packed with key nutrients to support your heart and brain, too. centrum silver. for the most amazing parts of you. i have a cold with this annoying runny nose. [ sniffles ] i better take something. [ male announcer ] dayquil cold and flu doesn't treat all that. it doesn't? [ male announcer ] alka-seltzer plus fights your worst cold symptoms plus has a fast-acting antihistamine. oh, what a relief it is! plus has a fast-acting antihistamine. i'm bethand i'm michelle. and we own the paper cottage. it's a stationery and gifts store. anything we purchase for the paper cottage goes on our ink card. so you can manage your business expenses and access them online instantly with the game changing app from ink. we didn't get into business to spend time managing receipts, that's why we have ink. we like being in business because we like being creative, we like interacting with people. so you have time to focus on the things you love. ink from chase. so you can. i worked a patrol unit for 17 years in the city of baltimore. when i first started experiencing the pain, it's, it's hard to describe because you have a numbness... but yet you have the pain like thousands of needles sticking in your foot. it was progressively getting worse, and at that point i knew i had to do something. when i went back to my healthcare professional... that's when she suggested the lyrica. once i started taking the lyrica, the pain started subsiding. [ male announcer ] it's known that diabetes damages nerves. lyrica is fda approved to treat diabetic nerve pain. lyrica is not for everyone. it may cause serious allergic reactions or suicidal thoughts or actions. tell your doctor right away if you have these, new, or worsening depression, or unusual changes in mood or behavior. or swelling, trouble breathing, rash, hives, blisters, changes in eyesight including blurry vision, muscle pain with fever, tired feeling, or skin sores from diabetes. common side effects are dizziness, sleepiness, weight gain and swelling of hands, legs and feet. don't drink alcohol while taking lyrica. don't drive or use machinery until you know how lyrica affects you. those who have had a drug or alcohol problem may be more likely to misuse lyrica. ask your doctor about lyrica today. it's specific treatment for diabetic nerve pain. to hear more of terry's story, visit lyrica.com. take a look at the top of our "instant index" tonight. a bird takes an incriminating selfie. an eagle snatched a video camera that scientists set up to record crocodiles in australia, capturing its own wings flapping, what a give away and later its own curious face. scientists say next time they plan to bolt the camera down. the rare gold up for auction tonight, one of the gold medals jesse owens won in the olympics. he shattered a record, issues a challenge against racial bigotry. finishing in the games in nazi germany. this is the medal he gave to his friend, bill bow jangles robinson. there on your left there with owens. the whereabouts of the other three gold medals are unknown. it's the yearly tradition, the song about the 12 days of christmas. this year the total would be $27,393. nine ladies dancing are charging 20% more this year. ten lords of leaping can be a bargain. 8 maids a milking, exactly the same price. in? the federal minimum wage is still $7.27 an hour. next tonight, the perfect play, a moment of victory everyone is still talking about it. look at it. is this the greatest last second touchdown ever? play of the week when we get back. cafrom capital one, i get 2% cash back on every purchase, every day. i break my back around here. finally someone's recognizing me with unlimited rewards! meetings start at 11, cindy. [ male announcer ] get the spark business card from capital one. choose 2% cash back or double miles on every purchase, every day. what's in your wallet? i need your timesheets, larry! you give them the giggles. tylenol cold® helps relieve your worst cold and flu symptoms. but for everything we do, we know you do so much more. tylenol cold®. which is why he's investing in his heart health by eating kellogg's raisin bran®. mom make you eat that? i happen to like raisins. [ male announcer ] invest in your heart health with kellogg's raisin bran®. the day building a play set begins with a surprise twinge of back pain... and a choice. take up to 4 advil in a day or 2 aleve for all day relief. [ male announcer ] that's handy. ♪ [ male announcer ] that's handy. if hey breathing's hard.me, know the feeling? copd includes emphysema and chronic bronchitis. spiriva is a once-daily inhaled copd maintenance treatment that helps open my obstructed airways for a full 24 hours. spiriva helps me breathe easier. spiriva handihaler tiotropium bromide inhalation powder does not replace fast-acting inhalers for sudden symptoms. tell your doctor if you have kidney problems, glaucoma, trouble urinating, or an enlarged prostate. these may worsen with spiriva. discuss all medicines you take, even eye drops. stop taking spiriva and seek immediate medical help if your breathing suddenly worsens, your throat or tongue swells, you get hives, vision changes or eye pain, or problems passing urine. other side effects include dry mouth and constipation. nothing can reverse copd. spiriva helps me breathe better. does breathing with copd weigh you down? don't wait to ask your doctor about spiriva. and finally tonight, who doesn't dream of being the hero and pulling off an all time impossible victory? everyone is looking at a video tape tonight and asking, did that really happen? abc's josh elliott takes us straight to the magic moment. >> reporter: some are calling it the greatest finish in sports history. an unimaginable ending -- >> davis is going to run it all the way back! >> reporter: it was set up by a string of dramatic moments but with just 43 seconds left in the game, a game tieing touchdown pass by auburn. so alabama gets the ball a final time but is stopped on this play. officials put one second back on the clock seemly giving the crimson tide a second chance at victory. instead of alabama's regular kicker who had already missed three field goal attempts in the game, out came freshman griffith. return man, chris davis, cat quick, suddenly burst to his left, seemly catching the entire coverage team off guard. >> this play will go down as one of the top three all time college plays in football if not the best. >> reporter: was it the greatest ever? >> absolutely. >> just one second. >> reporter: of course it did. reminiscent of so many other game winning moments, kurt gibson's world series home run. a determined kerry strug battling an ankle injury to win olympic gold or two weeks ago when football lightning struck twice this same auburn team pulled off another last minute win on a desperation pass and leaving us all wondering, what might these auburn tigers do for an encore? josh elliott, abc news, new york. >> great to be with you this monday. "nightline" later and i'll see you right back here again tomorrow. good night. wheel... of... fortune! [ cheers and applause ]