Good morning, everyone. Welcome to the 311 calling center i know that our director nancy welcomes me usually we get to announce another great tool if not a modification of our 311 center the public and residents like to see you know when we first created the 311 center we were here for that start we wanted a tool that lifts the burden off all the vacuums of calls going to 911911 is for real emergencies life or death and whatever it happening on the street currently that will be of the emergency nature needs to be called through to 911 well get an immediate fire and police and department of Emergency Response on that on to day to day basis we have a lot of other calls we have tried to direct those now thousands everyday that come to 311 and were glad because their calls for information, for refers for how to do this and that of the various departments of the city. As you may know weve been active in helping our people on the streets particularly our Homeless Population to get the services they need a challenge because we not had all the hours housing we want were building that as soon as possible and rehabilitating affordable units as much as possible but things happen on the streets our residents say should i call 911 or Small Business i see somebody they dont look healthy weve had a few instances on the street if we had an earlier call appropriate there can have been a health check, if you will, or check on someone that may have not looked at not an be able they doesnt see something happen that is an emergency often myself ive made calls to 311 someone is not necessarily in a door front but passed out and needs help those are things that happen on the street were very congested city we want to make sure that if it is not a 911 call but perhaps there could be a health check or care check on someone maybe 356 can do something about that over the past weeks 36 through the leadership of flabs our city administrator that oversees it w the putting and Police Department and Public Works Department and hot team through dpevenz combevenz hope program to you work tot to respond to what neighbors are telling you there should be an act perhaps something a little bit more modern use people dont have to the time to make the call but can actually with their footprints r fingertips simultaneously complun with 911 and not try to figure out whos responsibility but 311 will figured out for the residents for someone that seize something on the sidewalks we should be able to respond to in this app were excited in the past fewq weeks to see whether or not to develop an app to low people to scroll through a push bum efforts something on this street or particular intersection you need to see and someone should check on this individual ear r we care about the people on the streets and make sure it is not an emergency but ought to being sure to follow up on someone that is in need of help a care arrest health check followed up we created the 3 11 a. M. And i know that nancy will pop up it on the details i want to lead this effort by saying a big thank you to her team working with all the other departments they want to also be able to get to where someone suggests to us there might be something that is happening with someone we care about i believe that this is an infection of combpgs of the city having a deeper compassion to people on the tree we want to provide it to the right agency to follow up with this is why all the departments here are working together 0 so they can be part of it in the meantime we do what we do everyday the dpw and the hot teams visiting encampments of people on the street we assist them more and more and getting them into places like the Navigation Center or referring the services to the shelters we have or inviting them to the latest project Homeless Connect Program we have all the services housed on a quarterly basis in different parts of city and while we work on short term and long term answers to getting temporary and more long term housing were focused on ending chronic homelessness for the veterans by the end of this year weve been focus on the transitional aids youth and more and more getting the data together to respond to more of our families and youth being homeless through the School District and food for thought creative ways to tackle this challenge a housing crisis in the city were trying to build and stabilize neighborhood as were doing these so a lot of people from the development and the business segment to the nonprofits theyre all collaboratively with our city agencies to do better and Barbara Garcia and i are working diligently with interpreting moreno has has as we introduce trying to figure out the Mental Health and challenges happen on the streets in the meantime we ought to make sure that the things happening on the streets can be respond to weve done with the 311 app to invite the people the people that walk our streets an ability to communicate request City Services that do care and will respond to situations on the street and particularly to people who might be on the street in need of something may not be a 911 situation i want to distinguish between 911 and 311 911 will continue to be the number everybody calls if there are a true emergency if something something is happening whether a Public Safety issue or health issue but 911 is where it may not but in your mind someone ought to follow up with something and persons on the streets we dont know all the time whether in immediate need or not but if it appears to someone that someone is in need that they dont look like they are comfortable at all perhaps this is where the 311 health check ought to be had with that, id like to introduce over the course our director of 311 nan ofarrell to go over the details thank you, mr. Mayor for your asking to implement those changes all of us can make a differences by reporting streets events at 311 were looking at improving ways for the public to connect with government over 50 percent of the questioning requests for broken street lights we see the demand is high for people wanting to assess Government Services and expanding the 311 app of nonemergency to include homeless concerns a convenient way for the public to be proactive in reporting issues as they see them at this time id like to to a thanks my team as well as the departments here the office of hope and department of emergency and the Police Department and public works the Public Health department and the City Administrators Office took all those departments to build a partnership today with this ill introduce the police chief greg suhr thank you. The nonemergency number it cant be stressed enough that the way to report on emergency is still call 911 if you want or need someone in a hurry you have an emergency something that process or someone in danger youve got to call 911 with that said, nancy and the team she mentions to come up with that 311 app is a fantastic way in a city that, you know, how the Innovation Center of the word now to come in the term an app we met this smurp is mo magic and the Mayors Office and the hope sf and one of the things we have is apps to reporter things we have an entire generations that has touch phones it would be great for a whole tech safer i didnt city like San Francisco to call on a. M. We could be headed for a especially pick winter and make sure that everyone is taken care of this 311 app will go a long ways not only is it about time it is timely this year ahead of a wet and cold winter to take care of the less unfortunate none can imagined how much they need you applaud the team behind me certainly the mayor that know how and nancy alfaro shes modest but nothing short of a he or sheic effort before the winter is upon us to check on the wellbeing the less unfortunate fortunate i appreciable are appreciate it now to introduce the next member of the team from fellowship this would not have happened larry sprinkler. Morning public works is out on the streets two r 27 we understand were facing challenges this app hemming heels a lot thanks to the leadership the mayor and nan alfaro for alexander this to the app we have 3 pro activities crews through the city many times a week we may adjust and be responsive as well as with the predefined im looking forward to getting the data to evaluate the route, however, with this information allowing the public to report it will gridlock help us to go our job. Ill now introduce my other partner Barbara Garcia. Good morning were excited about this new app preservation our Homeless Team has doubled the members on the team weve responded to 311 but multiply calls someone calls 311 and determine what status it is with this new app well have that directly and that will help us in ronalds to the call i want to note the deducting 23 23w47 programs people are i will are picked up were able to provide that care as an e in San FranciscoGeneral Hospital we have teams that are out there we have teams that go out to homeless issues and violate issues on to twentyfour hours those are Homeless Teams in every district and compared to the 311 call theyre excited and trained and ready to continue as i walk down the street i see everyone with a cell phone the public will be responding as they help those no need and make sure the public we respond to the Homeless Needs to the community thank you very much. Now i will introduce Erica Sandburg shes an example of a Community Member began calling and helping us lead this program. Hi so, yeah im a resident of San Francisco i am a lover of San Francisco as soon as i set eyes on the city i fell in love he have a daughter a Second Generation san franciscan it is unconsciousable it is so depressing and so upsetting to walk by people every day on particular every block and say i cant help them i so ordering my neighborhood and beyond we have to something has to be done is it not right who can we call not just helping people on the street but combrrn the neighborhood this is okay. We cant continue to walk by so someone had a great idea there should be an app everyone has a smart phone and next thing i know theres an app great idea and great minds think alike i vibrate an what is happening he want it on everybodys phone and i want it on visitors smart phone in ms. Shorts windows they download this app lowerincome and moderate income a major victory of that because it is so necessary we need to find a way to get those peoples anybody this is getting them off the streets im a huge optimistic this is a great way to go i couldnt be more excited i want to get the word out i love innovations it is San Francisco and so thrilled absolutely atheist and happy to be i dont know who there you go. Prior to concluding i want to show the types of concerns record to the app and this demo. inaudible at the top inaudible that concludes this event thank you very much for amazing district. Some of you know that i grew up in Public Housing. I live there more than half my life, right down the street at eddie and laguna. Good morning out, everything my name is linda and breed in him the supervisor for this amazing district. Some of you know that i grew up in Public Housing. I lived more than half my leaf at eddie and laguna. When i became a supervisor and met with the mayor he asked me, what my three Top Priorities were on the board. And, number one, Public Housing. Number two, Public Housing. Number three, Public Housing. Since then, the mayor and i have been working hand in hand to do something different. 1960 housing policies cannot solve our housing crisis in the city and county of San Francisco. Nor, can we continue to allow the residents of Public Housing to be neglected. The conditions that exist in many of these developments existed when i was growing up there. Bad plumbing. Rodents. No response to fixing the problem. Discovering that we had about 10 12 million to fix over 4000 Public Housing units, and we had over 200 million of the deferred maintenance, well, it really upset me because there was nothing that i felt that i could do to change the lives of the people who live here. So, i did working hard with the mayor, with edward lee to try and figure out something different. No, its not a perfect solution, but its whats going to change this community for the better. Today, we have our amazing representative, leader nancy pelosi, who continuously fights for San Francisco and fights for the rights of those who dont have any fighting for them in congress. It is a battle she deals with every day. Ive witnessed it personally. We are so appreciative of her hard work. We also have the hud secretary, julian castro, here today was a former mayor, and he has a few words that he wants to say and whats great about having the mayor and these incredible federal, National Leaders, to talk to us today is that they get to see firsthand the experience of people who live here. They get to meet the residence. They get to see the conditions, and what i hope that they walk away with is a desire to want to do better. A desire to want to work hard for the folks who live in these units. Every single day i know its a struggle. I have not forgotten about where i came from. That is why, on the board of supervisors, it is been my priority to deal with changing the lives of folks here because even though i made it out, even though im a success story, even though so many people who i grew up with are proud of me, they deserve the same opportunity that i have and today, is a new day for that opportunity. So, at this time, i would like to welcome mayor ed lee to the podium. [applause] thank you. Thank you, pres. Lyndon breed. Were very lucky to have you as not only a supervisor for this district but as our board president and obviously all of you can feel the passion she has and we have ours to share our family stories with each other for quite some time now. With the hopes that we would have a better outcome for our residents here in San Francisco. Let me begin by saying that its not only a pleasure to work with the supervisor, it is a privilege because not only do we share the stories we get to do something about it. One of the things that we get to do about it, we get to and the description that oftentimes is made about Public Housing residents. That is to say that, i want to be here when all of us can say theyre not Public Housing residents. The residents of San Francisco. Thats a difference. Its a complete difference in the relationship that we have with our Housing Authority, the relationship we have with the tenants association, the people that live in a just so happens, it might be economically challenged, but theyve got the strength and hope like all of our families do. When we talk about our stories, we often talk about the strength of families, the hope that people have, the things theyre doing for themselves and for each other to build strong communities. This is what i think, but it was all about when they first began to build these Housing Units and over the decades been challenged with all of the Asset Maintenance jones, the lack of funding, the lack of cooperation between local governments and the Housing Authority. We have been through all that. But we have new leadership. We have walking torres and all the new commissioners that are in line with the Mayors Office of housing and the board of supervisors. We have a federal government that not only listens. They fight for all of us to make sure were doing the right thing. We have a hud secretary that i got to meet again. The last time sec. Castro and i met we had not won the nba championship yet. Of course, i probably stuck out my tie. Welcome former mayor. San antonio. This is warriors ground. Of course, he got it immediately but i also say to the secretary, too, having a former mayor in that position means an awful lot and will go into detail later on about that. I am here today to announce, again, that the robert pitts housing complex is the third of 15 sites that weve already begun. This result Assistance Demonstration Program with our federal government. We arty started at hunters view. If you go down there, take a good look at it. Without rebuilding Public Housing. Rebuilding a community with residents formerly of Public Housing. You are part and parcel of that through a program that leader pelosi has helped that be so much hope sf. It is giving everybody the chance and hope to be part, equal parts, of building a stronger community. Second project, up and center wasnt within urban and thats down that alice griffith. Thats already underway. In fact, the Senior Housing is under construction and pretty soon see some of the