Good morning, today is october 8, 2015, and welcome to the rules committee of the San Francisco, board of supervisors and my name is John Alex Howes and the chair of the committee and to my right is vice chair katie tang and to my left is cohen. Silence all cell phones and Electronic Devices completed speaker cards should be submitted items today will appear on the october 20th, board of supervisors agenda. Unless otherwise stated. Today meeting is broadcast today, by sfgtv staff, jessy larson and jim smith and thank you for your service, madam clerk, could you call the first item. Ordinance amending the administrative code to extend the sunset date of the Public Utilities revenue Bond Oversight Committee for an additional three years to january, 1, 2019. Good morning, welcome. Good morning. And nice to see you all. This is holly, and wearing my San FranciscoPublic Utilities commission, oversight hat and i am here today to speak very briefly about the extension. And as you are probably aware, the Revenue Bond Committee provides, independent oversight of the bond expenditures for the puc capitol project and includes, the repair and replacement and the expansion of the seismic up grades of the city, water power and waste water. In fact my street on the road is being dug up for the pipe replacement as we speak. It insures that the bond proceeds are spent efficiently. It was created by an ordinance, proposition, p in 2002 and it was set to expire, january 1 of 2013, the board of supervisors passed an ordinance in december of 2012 to extend the provisions until january 1, 2016, which is just a few months from now. Supervisor mark farrell sponsored that extension as well as the current proposed extension which is the subject of this item today. The San FranciscoPublic Utilities commission expects that bonding for the multibilliondollar, Capitol Improvement program for our waste water enterprise will continue through 2020. And one of the main reasons, that the supervisor farrell and the sfpuc, supervisor farrell is sponsoring the current ordinance to extend it for another three years, is because of this major bonding project for the Waste Water Program. Just very recently, on september, 8 of 2015, the San FranciscoPublic Utilities commission passed a resolution, supporting the extension until january of 2019 and i have a copy of that for your record as well as a copy of the general manager letter in support of the extension. I am happy to answer any questions for you, and the other members of the sfpuc here who can help with that. Thank you. Thank you for your presentation and just a quick question. The waste water they are not reviewing the capitol work, but more of the financing aspects of it. Yes, most of that work is funded through bonds that the puc left and so our charge is to act as an independent, oversight body to make sure that the bond proceeds are spent according to law and efficiently as possible for the city of San Francisco and so we are looking at the bond expenditure and not overseeing the planning and engineering per se. Just the expenditures for those. And so, by 2020, we expect that all of the expenditures will be made for the current project bonds . That are paying for the complete Waste Water Program . And we are going to be seeing, another issue, that will extend the Oversight Committee for it at that time. Let con sult to make sure that answer is answer, mike . If you want to come to the, thank you. Hi, i am mike brown with the pc finance. The waste water Capitol Program that has been adopted has plans for the bond issuances and over the next ten years, to rebuild the waste water system. Great. So we will see the further extensions of the Oversight Committee at those times. Yes. Thank you. That was my main question. Great. Do you have any other questions . I do not and anyone else on the committee either. And so thank you for your presentation and your service on the committee as well. We are going to open this up for Public Comment, any member of the public that would like to comment, come forward. inaudible any other member of the public that would like to comment. The chair . I just wanted to give our clerk, the two documents that i spoke of. Great, thank you. Okay, colleagues. And this will be closed on the Public Comment. And item one is closed for Public Comment. And lies before us. Tang . Thank you i do agree with the extension of this and so at this moment i would like to make a motion to forward this out for the recommendation of the full board. I will second that motion. Colleagues we will take that without objection. Item two, please . Hearing to consider the quarterly reports of the shelter Monitoring Committee. We are here to present the two quarters for the sheltering Monitoring Committee and this is the background, and the committee initiative, established the standard care for the homeless shelter and also, established the shelter Monitoring Committee to monitor the individual shelters progress towards the standards and it is submitted to the department of Public Health and hsa, and the Resource Centers, the Monitoring Committee consists of 13. And the mayor, and of which, out of that three, one is representative from the Human Service agency and one is a representative from the department of Public Health. And four seats are appointed by the local homeless coordinating board and then, 6 seats are appointed by the board of supervisors. And in compliance of the standards of care for the homeless shelters are initiated in two main ways, the shelter Monitoring Committee conducts the site visits to monitor the standards of care, and there were eight, and there is approximately, a target of 18 sites, per quarter, as the target goal. And then, the other function, the main function is that the clients can file a complaint and which we have the individual, appointments. There are two staff that support the committees which includes, the data collection, the surveys, and the support for meetings and trainings and the coordination the surveys, and personal interviews with the clients, and the clients, in their complaints. And so i just wanted to introduce you so that you knew that these, and the two gentleman, behind, and could you please stand up. And justin, and howard, and actually have been very instrumental in working with the shelter and Monitoring Committee in coordinating all of these efforts between, the department of Public Health, and the sheltering Monitoring Committee and Human Service, agency and the shelter providers and of course, the clients and so i am going to turn it over, to nick, who is the chair of the shelter Monitoring Committee for the presentation of the quarterly reports. Thank you. Thank you. We have what . There is three or two reports . From the quarters . It is one report of two quarters. Here is a copies. Hi, good morning, or afternoon, my name is nick kinora and i am the chair as they said, we are presenting and just doing our duty of presenting these quarterly reports to the rules committee. As required by the legislation and so these are the third and fourth quarters january through june of 2015. It is that the data is obviously, some what older. We are working on the current reports, these reports in the past have not been so because we have lower staff, and we have not been able and we did not have Many Committee members and they are caught up and the staff is working on the current ones, in terms of this one, i think that the important things to point out would be, that we were lagging behind if you look at page 5, in the site visits in the Third Quarter. We only did 70 percent, 78 percent of what we were supposed to do, however, when we started to gain more membership in the fourth quarter, we exceeded our goal, and throughout both of the quarters we achieved, 97 percent of the required, site visit and so we missed it by un, and that was actually, they were doing construction at one of the shelters so we were caught up and missed it by one. And if you look at page nine, the highlight of the complaint and it is a jump from january and we had six complaints. However, in june, of 2015, we had 26 so that is a pretty expo nen shall increase, i dont know or speculate what it is for. Why, or what it has to do is that we have better drop in hours and more staff availability and more site visits. The availability of our services is highlighted more in the community and so they are aware of it. That is one of the causes. And then in terms of complaints, as usual, on page, eight, it sort of goes into how staff, and you can see the start, and the committee and last two or three years and the complaints are around the staff and facility and access and, it was around the staff, and as you can see on page 8, it is sort of, reiterates it a little bit on how the majority of the complaints were inequitable treatment of staff and, that is what we are supposed to enforce in shelters. That is all that i have to say on that. We are doing the work with supervisor tang and her office on addressing what is called, what we called the imminent danger policy to besinger explain it, it is when if there is an incident of Domestic Violence at a shelter, a homeless family shelter, the perpetrater is denied service and asked to leave, and the victim or the survivor of the finance is denied services as well. And actually denied service from every family homeless shelter, it used to be 30 days, they changed it to 15 days and that if it happens after the 7 30 i believe at night, and they can stay that night, but will be asked for 15 days, and not be able to access the emergency, homeless family shelter system for that 15day period. That effects the perpetrater, for violence or threats of violence and the victim is denied services because the rationale is that it is not, it is a public address so the people know where the shelter is, and the perpetrater knows that the victim is staying there he or she will be living there. And so it is not a safe house. So the rationale is that they cannot protect that client, and if someone pursues them, they are putting the health of the facility at risk and ask them to leave that facility. And i guess because the other family shelters are public addresses too they are denied services from there as well. Is there any place, where either of the victim or the perpetrater does get referred to either services or compliance behavior or shelter . So, we are, in the process of really trying to revamp this policy and we met with the Domestic Violence providers and hsa and shelters and we are trying to meet with the people in the shelter which is easy because we can go to the community meetings, but the people who perhaps have been involved in Domestic Violence or victims trying to get their input on it and to answer your question, the perpetrater can access the single adult system as can the victim, however if they have children, neither one will be eligible for the adult system. And they will not be and the victim will not be able to go to the family system either. Sort of puts and they can go to the dv shelter, but those are full every night. So the victim i was thinking more of a shelter and services for protection and the perpetrater, you know, ways that person will be held accountable. And receive services to help with their behavior. And currently, they are denied services and they have the right to appeal it through the external and internal appeal process. I think that if depending on the shelter in my day job i work with them through that process. And so you know, it is some shelters that you can work it out with them and maybe they will be able to work out a dv plan to go to the Parenting Classes or counseling, but it depends on the shelter f they were sticking to the policy they will deny that Person Services all right. Supervisor tang. Thank you for your up date and it really great working with you, and some of the other city staff to trying to address this policy. Clearly i think that as you can hear from some of supervisor avalos questions, there is a clear gap, when the victim of Domestic Violence and it came up in one of the meetings that it causes many people to not want to report these, because then they will actually lose their place in that shelter. I think that is dangerous, and i was glad to hear that it was the beginning of october that this policy changed a little bit so that it went down from 30 days of denial of services to 15. I still think that that is not good. And i would like for us to figure out ways to get that even to the lower or figuring out a way that they can Access Service or shelter. In some of the other format, and i dont know why it was that we were able to reduce it down to 15 days. But not further. And so i do look forward to continuing working with all of you on the change in policy and seeing how we can help the potential victims. Because i do think that it is wrong that if you are potentially the victim that you are also denied services. Even if it is in the name of saying that you may be harming others, who are in the shelter, there are other ways that we can deal with that. I agree, 100 percent. And we definitely look forward to working with your office as well. Great, thank you. Supervisor cohen. What was your name, nick. A couple of questions for you. On the shelter Monitoring Committee, the hand out and the summary that you gave. On page 5, of ten, at the bottom, where it says united counciler mother brown, it says Third Quarter visits there is one and in the second column there are two visits and in the third, it says two, i just want to make sure that is a typo and it should be three. It is a typo it should be three. No problem, you turnover to page number 6, now, the number of complaints. The number of complaints, i take that a little bit with a grain of salt. Certainly, people complain about our offices and sure. And the council. But, next door it seems like there is 25 of them. Which compared to the other shelters that is, that number is extremely large. 23 of those, 23 of the 25 come from clients. Can you talk to me, a little bit about what the nature of these complaints are . And then the second half of my question is, then, it looks like the action item, is there are complaints that are forwarded to hsa and my follow up question is, what has hsa doing, what do they do once they get these complaints . So in terms of the next question, the nature of the complaints i dont know off the top of my head. But we have monthly reports where we go over each complaint and what it was about, but they were about, treatment or alleged disrespect by the staff since that is what the majority of the complaints are. If the majority of the complaints that are by your customers clients are making a staff person, do you track to see, which staff person is receiving the majority . And then is there an investigation, because there might actually be something there, if it is, and if you see and if you are able to establish and see a pattern. So yeah, if we get name, and the problem is that sometimes, people dont wear that i name badges and the staff will not disclose the name and sometimes they dont know the name that is in violation. Everyone should be wearing an id badge. Yes. What do do you to enforce the rules . The staff is not following the rules, how do you expect the clients to follow the rules . That is a great question, part of this complaint, process, and so it kind of makes a complaint if they are not satisfied with the response, we launch an investigation, and that is when we forward it to dph and that really, involves things like you know, facilities and the conditions of the shelter. But, the thing is, that is a great question, if the shelters are not following the standards of care, what sanctions are there . If you look in the legislation, really the ultimate sanction is to fine them and that is obviously, counter intuitive and sort of. Has it ever been, has anyone ever before . Not since i have been here. How many investigations have been launcher f launched in the last three years. Three years, investigations, probably like 15, or more than 15 probably. More than one should come on up. And shed a little light. So, the site visits and that may be due to the physical client complaint and part of the process is that there is a one and one interview done with the client and so part of it as you mentioned earlier is to try to see what is the validity of the complaint too. And if it appears that it looks further investigation, then what they will do is they will record it and also, notify the shelter provider and see what allow them to see the complaint. And do a response and so we try to get a date and a time and a staff. Also, it is forwarded over with hsa. To take a look at it. Once it gets to hsa then what happens . They will have to comment on that. What we are attempting to do, is in our dialogue with hsa and shelter monitoring in our department is to take a look at if there are certain trends or people. Right. We wi