Click on watch tvgov tv2. Members of the public please take this opportunity to silence your phones and other electronic devices. Public comment during the meeting is limited to 3 minutes per speaker unless otherwise established by the officer of the meeting. Completion of a speaker card, while ouptional, will help ensure proper spelling of speakers names in the minutes of the meet. Additionally there is a signin sheet for those who would like to be added to our mailing list. Stgovtv, can you please show the slide . And there it is. As is our new custom we begin and end each Small Business commission with a reminder that the office of Small Business is the only place to start your new business if San Francisco and the best place to get answers about doing business in San Francisco. The office of Small Business is the citys Central Point of information, assistance and referrals for entrepreneurs and Small Businesses in San Francisco. We provide free one on one assistance to help each client achieve their business goals and needs. Our Services Include a checklist of required registration, license and zoning requirements. We can connect you with Resource Partners who can connect you to access to legal, finance and Technical Support and other forms of assistance. The office of Small Business is here to support you through the many stages of your business. You can stop by our office here at city hall on the ground floor, room 110, monday through friday 8 00 to 5 00, call or better yet visit us online at business portal. Sfgov. Org. We provide services in english, chinese and spanish. So if you need assistance with Small Business, start here. All right, here we go. Okay, item no. 1, call to order and roll call. Commissioner steven adams, here. Commissioner kathleen dooley, here. Commissioner mark dwight, here, commissioner william cartagena, here. Commissioner toursarkissian, here. Commissioner irene riley, here. Commissioner zouzounis, here. Mr. President , you have a quorum. Great, item no. 2, general Public Comment. At this point we open it up for general Public Comment on anything that is not on our agenda today, if anybody has any comments on anything thats not on our ayen today please let us know. Scott. Scott, halpin insurance, i dont think this is directly on the agenda but you are going to be talking about Mission Street, the problems for the mer xhapbts extend well beyond Mission Street as you well know. Be it north street, be it geary, i think the time has come that i would like to see the commission advocate to get a Small Business neighborhood person on the mta and weve been talking about this and i think the time has come. Okay, thank you for that. Are there any other members of the public who would like to comment on anything not on our agenda today . Hello, welcome. Eileen bogan, resident of park district, i am requesting there be a informational hearing here at the commission by muni Forward Management on the proposed taravel rapid project. Ill stop there. Thank you. Thank you very much. Any other members of the public . Henry. Good afternoon, commissioners, henry canavitch, member of the merchant coalition. Eileen bogan theres been a lot of work done by mta including caravel, geary, columbus, polk, van ness, lombard, just all over the place. This has quite an impact on Small Business. One thing the mta seems to have neglected to do is an economic study on how its affecting Small Business. I think we need to bring them over here and listen to what they are planning to do because from what we can see from other folks here from mission will be telling you more about it, but it deficient flitly is affecting Small Business negatively. I think we should have somebody from Small Business on the mta commission, so i would urge you to please tell them that we need to have someone from Small Business to be on their committee. If were going to Small Business is affected by public transport. So once again will you please ask if we can have the Small Business speak for us Small Business. Thank you. Do we have any other members of the public who wish to speak on anything that is not on our agenda today . Hello. Good afternoon, commissioners, i actually just wanted to bring up one matter. I dont believe i brought it up to this board yet, i brought it up a couple of times to the mta board, but we have a real problem with lack of notice before any work is done, not only by the mta but dpw, planning is also they are also kind of wear of this. I just want to have it on the Public Record that i brought it up because its really negatively affecting the businesses. I have no way of knowing or preparing ahead of time when all of a sudden they come to work and, wow, theres no parking, they are taking down trees, you know, what happened here is what were getting. I walked up and down van ness pretty much the entire length on saturday and i talked to businesses on van ness and i noticed no notice whatsoever about all these major plans that are happening for van ness. So it just made me realize once again that this needs to be brought up before all the boards and all the commissions. We really need to be concerned about the lack of notice. Thank you. Okay, thank you. Do we have any other member s of the public that would like to comment on anything thats not on our agenda today . Seeing none, Public Comment is closed. On to the next item 3, please. Item no. 3, approval of the april 11, 2016 regular meeting minutes. We have a motion . I motion to approve the minutes from april 11. Second . I second. All right. All in favor . Aye. Any opposed . Okay, were good. On to item no. 4. Item no. 4, presentation and update on the San FranciscoSmall Business portal. The presenter will be jason hemerling, senior manager at sf business portal. Hi, jean. Good afternoon, commissioners, president dwight. I will just be doing a quick introduce and jason hemerling who has been working tirelessly on the business portal project in the last two years with me will do the rest of the presentation. So its been a while since weve been here to give you an update. The business portal is alive and well and we are very close to launching the next phase of new functionality on the business portal. So today we will take you back a little bit and remind you where we came from, show you a little bit about some of the new functionality, unfortunately we dont have a live demo so were going to show you some screen shots of whats to come and also tell you a little more about the next steps, where we are going within the next fiscal year and our eventual plans. I do want to quickly introduce jason. Hes been with the city for the last two years and again we call ourselves a very small team, we often work as if we were a start up within government because we have to wear so many hats. So over the last two years, we did have a third member of our team but weve been short staffed over the last 11 months so its just been the two of us and jason has really gone above and beyond and out of his way to produce and deliver this amazing product for Small Businesses. So he often doesnt get enough credit and i get to go out there and do all these fun and glamourous presentations so i wanted to bring him today to introduce him to all of you so you know hes the other face behind the business portal. Without further ado, jason will take over from here. Welcome, jason, welcome to the glamour of presentations. Thank you, thank you, glad to be here. Sfgtv, could you please queue up the presentation . I am of course jason hemerling and im going to go going over the things jane mentioned. This is sort of what tasked us for the business portal. All of these lines represent the crisscross lines and processes that go on within the city for registering your business and getting your license. So its important to look back on that and look and remind us its not just the technology were adding to this, its also solving the processes in the meantime. Here is a prior version of that. This actually came out of the research we had done with tomorrow partners and this sort of showed the journey of a Business Owner when starting a business or continuing with additional licenses. This customers journey you can see in the beginning and the end is very easy, very pleasant, those are the fun times when you are building your idea, but in the middle you hit that loop, thats where the difficulty really lies. Showcasing here, this is our home page. We have that on the carousel for those of you who have not been on the business portal. Thats casa sanchez and their delicious chips behind them. We have created a number of steps, even though this is a very nonlinear process weve bun everything we can to show the incremental steps required for most businesses. This here applies to roughly all businesses in San Francisco and the number of steps if you dont have to complete you still want to take a look at and see if they apply to your business. We have also set up treasurer and Tax Collector recently so you can register your business aupb lane and here is one of the more visited pages on the San Francisco business portal currently, i am sure it will stay that way in the future when the next releases. This is the permit locator. There are roughly 428 forms affiliated with this permit locator. As you can see on the left side there are a number of filters that apply to different business types so you can click those off and they will return the permits you need for specific business parts. If you scroll down you can see its also broken down by agency, as well as whether its city, state or federal. There are multiple ways to locate that through our permit locator here. So moving on id like to show what were going to be launching here in the very near feature. Were in the testing phase right now. Once thats completed if there are no changes we will be launching with the next couple slides im showing. The biggest change is the user authenticated profiles. These will allow you to come to the business portal, create a permit, access those at any time as well as submit those permits online. So the online permit form submission has been very minimal within most cities in america thus far and this is a huge step toward that so Business Owners wont have to go in the actual business, they can begin this process online at home. Id like to add too we are using salesforce dot com as the back end of this. Its a local company so you are likely familiar with that. This here shows what the my folder feature is. Once you have logged in you can see it says welcome, of course thats janes account right there for her future Small Business. There is the my folder where you can store the permits and licenses, as well as my files where you can store Additional Information thats required to go with the permits and licenses when they are submitted such as copies of a drivers license, your Business Registration certificate, perhaps plans you have drawn up for your business and just below that is the my checklist function. In this profile there are already two permits that are saved and the icons on the right show whether or not you can view them or delete them or upload them, aka submit online. Moving on to the next stage you can see there is actually a permit for housing submitted online. Everything was done on that page. They were able to upline the file then submit and it will tell you once its submited so you dont have duplicate submissions and you know when it was due to an email sent directly to your email address. Here is a really nice feature we thought through and got some feedback from users and this is where you can create your own checklist for starting your own Small Business. There are two ways to do this, either add additional line items or go back to uer starter kits which apply and import all the items from that and they come across as shorter and more usable lines. So you can actually keep track of the status for each one of those tasks. Moving into our analytics, we have almost 18,000 pages viewed per month and 4,000 users. We still are primarily a web application. I know that a lot of them are moving to mobile, but given the sort of important nature and how timeintensive it is to actually complete these activities its primarily done online. And the number of tablets is even smaller than that. Id like to point out down at the bottom the number of 465 for the office of Small Business. Those are the number of cases that have been established. One of the reasons we went with salesforce as the back end is so we can use crn as a functionality. This is augments an inperson portal. You can submit it and it immediately hits the salesforce account. These are some of the present awards. We were nominated for a webbie last year, we were recently entered in the white house start up in a day competition, which came with a 50,000 prize, of course including the Harvard CommunitySchool Center award. So the next steps. We of course are going to continue with profit streamlining as thats going to be what will allow us to realize greater efficiencies, not just stacking technologies that are broken. Technology enhancements we have coming up will be web forms, where you can fill out a limited amount of information and that information will populate all your online forms, as well as docusign and optimizing and maintaining the portal after the next fiscal year. Some other projects we are working on or advising on include the Mayors Office of housing portal which has very similar technology, the oebw portal, the films portal and advising on other projects within the city that are related. Heres a list of our supporters and with that id like to answer any questions. That is great. Commissioner adams. What a great job, jane, yourself, this is, weve seen this from the beginning here and i know a few of us kathleen and irene and william were all here at the very beginning of this. This is something that came out of this commission and its doing very well. Jane, i couldnt be more proud of you for what youve done here and your team. This is great. Especially the new online permits through the city treasurers office, people love that. Thats why its popular. Its their deadline now. Great job on that. Great job. So i gather now you will be going through a process of bringing a lot of these forms online and so how do you get the various departments to do that . That was a little bit of a challenge or more of a concern. Because weve been working with them for the process mapping for the controllers ofrs its been easier than we anticipated it was going to be because we already established that relationship. We are very plaintiffs exhibitible in exactly how that permit form, if they have some strict requirement about the signature, if its digital or wet, it can do either of those things. There are still a number of forms that cannot but were well over half. How many forms total do you think you have to get online to complete the process. Two hundred for the city. And how many have you done . 1 fortd. Commissioners, any other questions . Well open this up for Public Comment. Do we have any members of the public who would like to comment on this item . Scott howe, i want to he applaud you for doing this. I was on the commission about 30 years ago and thats when we started work on this project. Its good to see things are developing, it took00 while. They had to invent the internet, scott. Anyone else from the public . Henry. Hi, folks, henry. I think its marvelous what you are doing. We do have access to do the forms online. One for housing, apendages and so forth, you can also fill out online. Some forms from planning you can fill out online. This makes it so much more easy, the problem is you cant save them. You can print them but once you try to save them, it disappears. Not all of them, but otherwise its fabulous, lets get all of them done like that including building per mitds. Thanks, henry. Any other members of the public like to comment on this item . One more coming up. I just had one question for you. One of the issues that a lot of Small Businesses are dealing with is zoning and use issues and were particularly concerned with a lot of pdrs and at least explain what the use is in the zoning. Just as a point of clarification, your comments need to be addressed to the commission. Oh, im sorry. Thats okay. Follow up with a question to jason. That was my only question was whether or not there was any consideration of zoning or use changes. Were losing a lot of spaces. Thank you very much. Any other member s of the public like to comment on this item . Seeing none, Public Comment is closed. Commissioners, any other comments or questions . Yeah, i had a question about timeline of due dates for different permits or submitals, if he just search for whats relevant to your business will come up when they are due or if theres kind of a standard timeline for each permit when each thing is due. That actually varies by department. We have a section on the home page of the business portal that shows important dates and