>> yeah, this is difficult. >> hello, my name is michael mcmullin. i'm speaking to you on january 17th, inside of a plywood box here to relay my recollections of 9/11. i mean, obviously, it's very unresolved for me. [noise] >> i can see the damage done to people. they couldn't tell their own story in their own words. it was just plain, plain, plain -- building down, building down. there was absolutely no space for more complicated stories >>. >> it became absolutely clear that this really was a very shattered experience. with a lot of feeling okay, rei guess it's working. [noise] what the bleep was that? >> the trade center, the trade center. >> oh my god. oh my god. oh my god! >> so, my husband and i had decided that we were gonna take the morning to do some errands and have breakfast to gather. so, we dropped our daughter off to school. the stairs from the school and my husband was talking to a stranger. he had a page from a paperback novel in his hand. and the edges were burnt. and i said, what's that? >> he said look over there. [noise] [inaudible] >> my first thought was, is that the building that my son works at. [noise] because if that was his building, my son was in a lot of trouble. because the smoke was up high and my son worked on the 105th floor. >> jesus christ! >> i remember holy holding up my hand to the building. and trying somehow to count down the number of floors from the top of the building. and i said to myself, how can we get past that fire. [noise] >> it was just horrible. it was leading, the building was bleeding into the sky. i said to myself, this doesn't feel good, something is terribly wrong, there's people up there. [noise] >> i was on the 87th floor. and i didn't know what hit us. i mean we thought it was an earthquake, it shook so strong, the shake was so strong that we thought we were gonna tilt right over to the water beneath us. >> i heard something calming overhead. it sounded like a plane in distress. like it was in trouble. >> i said, steve, what is that smell. >> he said i don't know, it smells like gas, it smells like fuel maybe it was a plane. that's when i started to cry. i started to panic. what are we gonna do. $30...that's awesome. (mom) it's their best unlimited price ever. (woman) for $30 a line, i'm switching now. (vo) the network you want. the price you love. only from verizon. before we begin, i'd like to thank our sponsor, liberty mutual. they customize your car insurance, so you only pay for what you need. and by switching, you could even save $652. thank you, liberty mutual. now, contestants ready? go! why? why? only pay for what you need. ♪ liberty. liberty. liberty. liberty.♪ >> tech: when you have auto glass damage, only pay for what you need. let safelite come to you. ♪ pop rock music ♪ >> tech: my customer enjoys time with her family. so when her windshield got a crack... she scheduled with safelite in just a few clicks. we came to her house... ...replaced the windshield... and installed new wipers. that's service on her time. >> grandkid: here you go! >> tech: wow, thank you! >> customer and grandkids: bye! >> tech: bye! don't wait, schedule now. >> singers: ♪ safelite repair, safelite replace. ♪ my most important kitchen tool? my brain. so i choose neuriva plus. unlike some others, neuriva plus is a multitasker supporting 6 key indicators of brain health. to help keep me sharp. neuriva: think bigger. (dad) we have to tell everyone that we just switched to verizon's new welcome unlimited plan, for just $30. (daughter) i've already told everyone! (cool guy) $30...that's awesome. (mom) it's their best unlimited price ever. (woman) for $30 a line, i'm switching now. (vo) the network you want. the price you love. only from verizon. >> we have a breaking news story to tell you about. currently a plane has crashed into the world trade center here in new york city. >> my mother got on the phone, and she lives right across the street from the world trade center. come over here, did you put your tv on, and you know what's happening. i said, no, she said oh my god, she was crying hysterically. i said, mom, what's going on. my brother said, don't tyler, tell her to come here, now. [noise] >> let's go people. crossed the street. [noise] >> people say that it's chaos out there at the scene. i wish to say that the plane actually -- in the building. >> i can't even register. [inaudible] >> at this point i thought, oh, this is just a fire. not so bad. they'll be scaffolding for years, they'll fix it. but then i saw my dad. he turned around and he was crying. he was hysterical. and i never really saw my dad crying. [noise] and he said, elizabeth, oh my god they were just going to work like i go to work. they were just going to work today. i took off my shoes because everybody knows, i don't wear my shoes -- high heels all the time, i'm known for. at what i did i took off my shoes. and i rolled up my pants and i put my sweater around my waist and we all got together and we all crawled from the debris, smoke, but when you looked at the other side of the four, or -- all you saw was a black hole. >> police, what's the emergency? >> you're trapped and what floor of the hallway? >> hello, sir? hello? hello? >> realizing, that you're helpless, there's a terrible thing for apparent. i mean that's my son. my perfect son. maybe it'll go up to the roof, helicopters will save them. maybe he's already escaped. but he must have gone past that fire because he's alive, he's gonna come home to me. and it's a story that will tell to each other and to his children, my grandchildren in the future. >> hi, my name is lisa knapp and, today's september 10th, 2002. i basically spent the past 364 days trying to avoid what happened. [noise] >> just because i'm not ready, and i thought maybe this would be the best way to do it. so, this is kind of a therapy for me as much as it is a telling of my story. with all the debris falling, when the guys at my desk wrap me, let's go, let's get out of here. but then it dawned on me that my friend lindsey morehouse, one of my best friends from school was in the second tower. on the 89th floor. she's got a bk, she needs to be okay cause there's no way anything back ever happen to anybody i know. the second building! >> stupidly, i left my cell phone on my desk. and so, i didn't know how to get in touch with her. >> oh no. oh my god. >> 7:27. a second airplane right into the building. >> understanding that it was terrorism at that moment -- but i think i was just in such shock that i didn't feel and a pain. i didn't understand the significance. >> caught my camera. got my videotape. i cannot believe it. [inaudible] it's like the star wars movie when obi-wan kenobi heard the planet explode in the beginning and he thought something like, he heard the voices of 1 million people who perished. and that loud explosion, i really felt like the forces of all those lives. ♪ ♪ ♪ >> i kept saying over and over, i am scared. i am scared. >> i mean, i was born and raised in philadelphia and the ghetto. so, i thought i was a tough cookie. i really did. i thought i was a tough person. i thought i could handle anything. but i realized just how much i could not handle. >> in the air, you could feel the reality of it. it was just so very apparent that the world had changed. what shocks me now is that i could have lived 54 years and not understood how instantaneously things can change and how suddenly, just in an instant, life is gone and you go from a moment from just this extraordinary beauty to this extraordinary horror and terror and ugliness. >> it flipped me into a different sort of consciousness about where i was in the world. suddenly, i wasn't just in my apartment in new york city. suddenly, i was witnessing some colossal, terrifying process of being in the world. >> i guess maybe now getting this off my chest, i'm a little bit more willing to talk about things and to face what happened and to come to terms with lindsey's death. but i just can't get over the fact that she is gone because it is too much to think about. and what happened that day is still too much for me to think about. so, yeah. i guess it. >> this unfortunately is typical. it's only in the movies that you got the advanced warnings. >> i'm sorry to interrupt -- are you there? >> according to u.s. intelligence officials, katie, they have no early indications that anything of this nature could have -- >> it was my first day here at the pentagon. i had brought a few personal items with me that day. i brought my bible. i brought my palm pilot. i brought a novel to re-during lunchtime. i stopped at one of the -- >> i want to go meet my younger sister, patty. in the center of the pentagon. and we talked for a while. and we joked. and then, we also mentioned the young comfortableness of what was going on in new york that day. i remember thinking at one point, let's go shopping. let's go out of here. two realistic and to dedicate to our work to do that. >> pentagon officials are scrambling to determine what course of action, if any, the u.s. military would take. small prices for big dreams. ♪ wayfair you've got just what i need ♪ businesses have to find new ways to compete in order to thrive in an ever-changing market. the right relationship with a bank who understands your industry, as well as the local markets where you do business, can help lay a solid foundation for the future. pnc provides the resources of one of the nation's largest banks and local leaders with a focus on customized insights to help your business achieve its goals. that's how we make a difference. ♪♪ oh, that i can't believe i scored this price feeling! wayfair always delivers a difference. small prices for big dreams. ♪ wayfair you've got just what i need ♪ ♪ ♪ ♪ we are getting reports of the fbi investigating, possibly these two planes have been hijacked. you have to think if she is correct -- >> i said, it's the world trade center. if this is terrorism, they are going to hit the pentagon. >> staff sergeant, you are crazy. there's no way that will happen. not the pentagon. nobody can get to the pentagon. nobody knows how. it's not going to happen. [noise] everyone literally lost their mind. [noise] >> [inaudible] right, now we have a plane that crashed into the pentagon. >> get back! get back! >> we began to rush out. as i was going out, something in my mind, as clear as a bell, said, go back. >> i could feel the heat going in. all i had was a t-shirt, undershirt that i ripped off and threw around my face. >> we ran into the metal doors out there and broke the door down and went in as far as we could go in. >> you could hear the fire above, you crackling. you knew that the smoke was around you because you couldn't see. >> [inaudible] [noise] we are getting reports of people trapped. >> a burst of debris from the ceiling fell and landed on my hands. i shook my hands. and i got up out of my chair and i started to look around. [noise] everything around me was on fire. the smoke and the fumes just darted to take my breath away. i started to cough and to choke. and at that point, i just really believed that my life was going to end at that point and i cried out to jesus and i asked him to just help me, help me get out of this. [noise] and no sooner i spoke those words, there is a voice that i could hear through the smoke. is there anybody and hear? and i called back to him and i said, yes! we're here! >> he said, i can't hear you. i said, i can't see you either, but we are here. please, keep coming. and when i looked up and i could see the silhouette of a figure moving, so i reached out through the smoke and there is a hand reaching back and it grabbed me and it pulled me. it tried to help me. >> she explained how she played -- prayed to come out and i told her how i prayed to go in. dear lord, give me the strength to say this woman's life. and we answered each other's prayers. >> god called him to order and put him into action and he did not waver and he did not falter. he stood strong and brave and came forward. >> the army awarded me the purple heart soldiers metal, the highest medal for valor given during peacetime. i said i did not want the medals. she told me i was a guardian angel. >> god is an awesome -- it is and will forever be a miracle to me that i am still alive. ♪ ♪ ♪ [inaudible] >> my name is donald byrd. i am a choreographer, living here in new york city. what i was watching, what i thought was debris falling off the building, it crossed my mind that it was people. and that was unbelievable to me, that it might be people, people that were falling out are jumping out of the building. and so, i got a pair of binoculars to verify. and what i saw were people holding each other. and then, leaning forward and falling out of the building. and the thing that struck me was that they didn't struggle. [noise] ♪ ♪ ♪ >> i said to myself, this just can't be happening. i have to step back and i have to run and leap and bang my head into a wall to come out of the most horrific nightmare i have ever experienced. this can't be true. >> it was just too much. the sadness and the grief, and a very deep sense of sadness. and the mystery of it all. isa on a bunch and i just stopped for a while. >> i hated the people who had it -- they had forced people to make an impossible decision. either the fire or falling. [inaudible] >> evacuate the building, evacuate the building. [noise] >> i drove like a bat out of hell to get us -- to get to the daycare. i knew shelley would be there and get the kids out. and i pulled over and ran down there. i found the caves. and that was the happiest moment of my life, right there, because i knew that shelley would've been there if she could've. would've been there if she could've could've or this stadium! let's go, baby! get ready for thursday night football. deep downfield! got it! touchdown! legendary players, amazing matchups. let's go! a new era begins. thursday night football, only on prime video. so how many vaccines have you given to people? me? about 1000. walgreens...millions. ♪♪ i cannot miss her big debut. with your booster, i think you'll be there. for every twirl. i got a shot so my sister won't get sick. way to go, big bro! so while we're here... flu shot, as well? let's do it. when you need to talk vaccinations, our pharmacists are here ♪♪ - [narrator] technology transformed the way we talk. it's about time it changed the way we listen. this is lively. it's more than just a hearing aid. it's hearing tech that lets you transition easily from one soundscape to another and integrates with your smartphone for better hearing and bluetooth listening anywhere you go. with lively, better hearing doesn't have to start in a doctor's office. it starts with a free online hearing test you can take almost anywhere, so you can get lively hearing aids custom programmed for you and delivered in days. from there, you can fine tune your settings with your remote audiology team seven days a week, so your hearing aids work when it matters most. personal attention like this is how 95% of lively customers meet their hearing goals. lively hearing aids cost thousands less than you'd expect, so hearing well is easier than ever before. try lively risk-free for 100 days. visit listenlively.com. [noise] [inaudible] >> i kept telling people, look for patty, look for patty she's wearing a red dress -- i didn't want to show so much fear. so, i kept looking out for her. think positive you might find her. sometime this afternoon or this evening it's very, very confusing here. [inaudible] >> i was hoping i recognize her shape. because everybody was so bundled up that was coming out. when i was looking around there, i didn't see anything, i just felt like i would know when i'd hear her. i just kept going, kept looking. and the wind was blowing in my face and i thought of that letter from the civil war, -- where he tells his wife, if he dies in battle he'll come back and be the breeze against her cheek. and i remember talking to the breeze and telling shelley, if that's you, you go back and you wait, we're coming to get you. >> we're living through a day, the 11th of september, 2001, that will be dealing with for a good long time in our lives, and our children as well in their own lives. [inaudible] [noise] >> my headmaster said, this isn't a fire drill. and that it was a terrorist attack. we i mean, i never felt so scared in my entire life. and, during that day i was scared to a certain point, i wasn't scared that this might have happened when i was gonna die. i wasn't scared of me dying, i was scared of my parents dying. ♪ ♪ ♪ [inaudible] >> i remember seeing a boy on my way to the next class. he's one of the really popular boys, the one that you always expect to see smiling on their face, nothing is wrong. but that day he was crying hysterically. and all i wanted to do was go up to him and give a mug. so, i did. i had no idea what was wrong. all i know is that he needed someone, i was there for him on that day. [noise] [inaudible] >> at the top -- osama bin laden. >> the phone started ringing. my husband is a very prominent islamic scholar. and more muslims. and we realized -- our life. was about to change. because not only do we have to grieve for what's happened and feel the sorrow for all the victims. we now have to go on this defensive, to defend our faith. and this is a very big burden. but i feel this event is going to reshape the world. into a better place. you know, and we will gain something from it, we need to be patient. [noise] [inaudible] >> sorry, you gotta go, go. let's go. >> gentlemen, let's. go >> at this point, i looked at my mom and my family and i said, this is crazy, let's go out of here. i thought we should start walking away from the world trade center, what if it fell. and i said that, everybody started to calm down my neighbor said, oh honey don't get upset your pregnant, you're really close to your duty. no, it's not gonna fall. >> and i said, it is gonna fall. they're going to fall. (fisher investments) in this market, you'll find fisher investments is different than other money managers. (other money manager) different how? aren't we all just looking for the hottest stocks? (fisher investments) nope. we use diversified strategies to position our client's portfolios for their long-term goals. (other money manager) but you still sell investments that generate high commissions for you, right? (fisher investments) no, we don't sell commission products. we're a fiduciary, obligated to act in our client's best interest. (other money manager) so when do you make more money, only when your clients make more money? (fisher investments) yep. we do better when our clients do better. at fisher investments, we're clearly different. ever notice how stiff clothes can feel rough on your skin? for softer clothes that are gentle on your skin, try downy free & gentle downy will soften your clothes without dyes or perfumes. the towel washed with downy is softer, and gentler on your skin. try downy free & gentle. i think i changed my mind about these glasses. yeah, it happens. that's why visionworks gives you 100 days to change your mind. it's simple. anything else i can help you with? like what? visionworks. see the difference. my most important kitchen tool? my brain. so i choose neuriva plus. unlike some others, neuriva plus is a multitasker supporting 6 key indicators of brain health. to help keep me sharp. neuriva: think bigger. (dad) we have to tell everyone that we just switched to verizon's new welcome unlimited plan, for just $30. (daughter) i've already told everyone! (nurse) wait... did you say verizon for just $30? (mom) it's their best unlimited price ever. (cool guy) $30...that's awesome. (dad) yeah, and it's from the most reliable 5g network