>> yeah, this is difficult. >> hello, my name is michael mcmullin. i'm speaking to you on january 17th, inside of a plywood box here to relay my recollections of 9/11. i mean, obviously, it's very unresolved for me. [noise] >> i can see the damage done to people. they couldn't tell their own story in their own words. it was just plain, plain, plain -- building down, building down. there was absolutely no space for more complicated stories >>. >> it became absolutely clear that this really was a very shattered experience. with a lot of feeling okay, rei guess it's working. [noise] what the bleep was that? >> the trade center, the trade center. >> oh my god. oh my god. oh my god! >> so, my husband and i had decided that we were gonna take the morning to do some errands and have breakfast to gather. so, we dropped our daughter off to school. the stairs from the school and my husband was talking to a stranger. he had a page from a paperback novel in his hand. and the edges were burnt. and i said, what's that? >> he said look over there. [noise] [inaudible] >> my first thought was, is that the building that my son works at. [noise] because if that was his building, my son was in a lot of trouble. because the smoke was up high and my son worked on the 105th floor. >> jesus christ! >> i remember holy holding up my hand to the building. and trying somehow to count down the number of floors from the top of the building. and i said to myself, how can we get past that fire. [noise] >> it was just horrible. it was leading, the building was bleeding into the sky. i said to myself, this doesn't feel good, something is terribly wrong, there's people up there. [noise] >> i was on the 87th floor. and i didn't know what hit us. i mean we thought it was an earthquake, it shook so strong, the shake was so strong that we thought we were gonna tilt right over to the water beneath us. >> i heard something calming overhead. it sounded like a plane in distress. like it was in trouble. >> i said, steve, what is that smell. >> he said i don't know, it smells like gas, it smells like fuel maybe it was a plane. that's when i started to cry. i started to panic. what are we gonna do. $30...that's awesome. (mom) it's their best unlimited price ever. (woman) for $30 a line, i'm switching now. 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(dad) we have to tell everyone that we just switched to verizon's new welcome unlimited plan, for just $30. (daughter) i've already told everyone! (cool guy) $30...that's awesome. (mom) it's their best unlimited price ever. (woman) for $30 a line, i'm switching now. (vo) the network you want. the price you love. only from verizon. >> we have a breaking news story to tell you about. currently a plane has crashed into the world trade center here in new york city. >> my mother got on the phone, and she lives right across the street from the world trade center. come over here, did you put your tv on, and you know what's happening. i said, no, she said oh my god, she was crying hysterically. i said, mom, what's going on. my brother said, don't tyler, tell her to come here, now. [noise] >> let's go people. crossed the street. [noise] >> people say that it's chaos out there at the scene. i wish to say that the plane actually -- in the building. >> i can't even register. [inaudible] >> at this point i thought, oh, this is just a fire. not so bad. they'll be scaffolding for years, they'll fix it. but then i saw my dad. he turned around and he was crying. he was hysterical. and i never really saw my dad crying. [noise] and he said, elizabeth, oh my god they were just going to work like i go to work. they were just going to work today. i took off my shoes because everybody knows, i don't wear my shoes -- high heels all the time, i'm known for. at what i did i took off my shoes. and i rolled up my pants and i put my sweater around my waist and we all got together and we all crawled from the debris, smoke, but when you looked at the other side of the four, or -- all you saw was a black hole. >> police, what's the emergency? >> you're trapped and what floor of the hallway? >> hello, sir? hello? hello? >> realizing, that you're helpless, there's a terrible thing for apparent. i mean that's my son. my perfect son. maybe it'll go up to the roof, helicopters will save them. maybe he's already escaped. but he must have gone past that fire because he's alive, he's gonna come home to me. and it's a story that will tell to each other and to his children, my grandchildren in the future. >> hi, my name is lisa knapp and, today's september 10th, 2002. i basically spent the past 364 days trying to avoid what happened. [noise] >> just because i'm not ready, and i thought maybe this would be the best way to do it. so, this is kind of a therapy for me as much as it is a telling of my story. with all the debris falling, when the guys at my desk wrap me, let's go, let's get out of here. but then it dawned on me that my friend lindsey morehouse, one of my best friends from school was in the second tower. on the 89th floor. she's got a bk, she needs to be okay cause there's no way anything back ever happen to anybody i know. the second building! >> stupidly, i left my cell phone on my desk. and so, i didn't know how to get in touch with her. >> oh no. oh my god. >> 7:27. a second airplane right into the building. >> understanding that it was terrorism at that moment -- but i think i was just in such shock that i didn't feel and a pain. i didn't understand the significance. >> caught my camera. got my videotape. i cannot believe it. [inaudible] it's like the star wars movie when obi-wan kenobi heard the planet explode in the beginning and he thought something like, he heard the voices of 1 million people who perished. and that loud explosion, i really felt like the forces of all those lives. ♪ ♪ ♪ >> i kept saying over and over, i am scared. i am scared. >> i mean, i was born and raised in philadelphia and the ghetto. so, i thought i was a tough cookie. i really did. i thought i was a tough person. i thought i could handle anything. but i realized just how much i could not handle. >> in the air, you could feel the reality of it. it was just so very apparent that the world had changed. what shocks me now is that i could have lived 54 years and not understood how instantaneously things can change and how suddenly, just in an instant, life is gone and you go from a moment from just this extraordinary beauty to this extraordinary horror and terror and ugliness. >> it flipped me into a different sort of consciousness about where i was in the world. suddenly, i wasn't just in my apartment in new york city. suddenly, i was witnessing some colossal, terrifying process of being in the world. >> i guess maybe now getting this off my chest, i'm a little bit more willing to talk about things and to face what happened and to come to terms with lindsey's death. but i just can't get over the fact that she is gone because it is too much to think about. and what happened that day is still too much for me to think about. so, yeah. i guess it. >> this unfortunately is typical. it's only in the movies that you got the advanced warnings. >> i'm sorry to interrupt -- are you there? >> according to u.s. intelligence officials, katie, they have no early indications that anything of this nature could have -- >> it was my first day here at the pentagon. i had brought a few personal items with me that day. i brought my bible. i brought my palm pilot. i brought a novel to re-during lunchtime. i stopped at one of the -- >> i want to go meet my younger sister, patty. in the center of the pentagon. and we talked for a while. and we joked. and then, we also mentioned the young comfortableness of what was going on in new york that day. i remember thinking at one point, let's go shopping. let's go out of here. two realistic and to dedicate to our work to do that. >> pentagon officials are scrambling to determine what course of action, if any, the u.s. military would take. small prices for big dreams. ♪ wayfair you've got just what i need ♪ businesses have to find new ways to compete in order to thrive in an ever-changing market. the right relationship with a bank who understands your industry, as well as the local markets where you do business, can help lay a solid foundation for the future. pnc provides the resources of one of the nation's largest banks and local leaders with a focus on customized insights to help your business achieve its goals. that's how we make a difference. ♪♪ oh, that i can't believe i scored this price feeling! wayfair always delivers a difference. small prices for big dreams. ♪ wayfair you've got just what i need ♪ ♪ ♪ ♪ we are getting reports of the fbi investigating, possibly these two planes have been hijacked. you have to think if she is correct -- >> i said, it's the world trade center. if this is terrorism, they are going to hit the pentagon. >> staff sergeant, you are crazy. there's no way that will happen. not the pentagon. nobody can get to the pentagon. nobody knows how. it's not going to happen. [noise] everyone literally lost their mind. [noise] >> [inaudible] right, now we have a plane that crashed into the pentagon. >> get back! get back! >> we began to rush out. as i was going out, something in my mind, as clear as a bell, said, go back. >> i could feel the heat going in. all i had was a t-shirt, undershirt that i ripped off and threw around my face. >> we ran into the metal doors out there and broke the door down and went in as far as we could go in. >> you could hear the fire above, you crackling. you knew that the smoke was around you because you couldn't see. >> [inaudible] [noise] we are getting reports of people trapped. >> a burst of debris from the ceiling fell and landed on my hands. i shook my hands. and i got up out of my chair and i started to look around. [noise] everything around me was on fire. the smoke and the fumes just darted to take my breath away. i started to cough and to choke. and at that point, i just really believed that my life was going to end at that point and i cried out to jesus and i asked him to just help me, help me get out of this. [noise] and no sooner i spoke those words, there is a voice that i could hear through the smoke. is there anybody and hear? and i called back to him and i said, yes! we're here! >> he said, i can't hear you. i said, i can't see you either, but we are here. please, keep coming. and when i looked up and i could see the silhouette of a figure moving, so i reached out through the smoke and there is a hand reaching back and it grabbed me and it pulled me. it tried to help me. >> she explained how she played -- prayed to come out and i told her how i prayed to go in. dear lord, give me the strength to say this woman's life. and we answered each other's prayers. >> god called him to order and put him into action and he did not waver and he did not falter. he stood strong and brave and came forward. >> the army awarded me the purple heart soldiers metal, the highest medal for valor given during peacetime. i said i did not want the medals. she told me i was a guardian angel. >> god is an awesome -- it is and will forever be a miracle to me that i am still alive. ♪ ♪ ♪ [inaudible] >> my name is donald byrd. i am a choreographer, living here in new york city. what i was watching, what i thought was debris falling off the building, it crossed my mind that it was people. and that was unbelievable to me, that it might be people, people that were falling out are jumping out of the building. and so, i got a pair of binoculars to verify. and what i saw were people holding each other. and then, leaning forward and falling out of the building. and the thing that struck me was that they didn't struggle. [noise] ♪ ♪ ♪ >> i said to myself, this just can't be happening. i have to step back and i have to run and leap and bang my head into a wall to come out of the most horrific nightmare i have ever experienced. this can't be true. >> it was just too much. the sadness and the grief, and a very deep sense of sadness. and the mystery of it all. isa on a bunch and i just stopped for a while. >> i hated the people who had it -- they had forced people to make an impossible decision. either the fire or falling. [inaudible] >> evacuate the building, evacuate the building. [noise] >> i drove like a bat out of hell to get us -- to get to the daycare. i knew shelley would be there and get the kids out. and i pulled over and ran down there. i found the caves. and that was the happiest moment of my life, right there, because i knew that shelley would've been there if she could've. would've been there if she could've could've or this stadium! let's go, baby! get ready for thursday night football. deep downfield! got it! touchdown! legendary players, amazing matchups. let's go! a new era begins. thursday night football, only on prime video. so how many vaccines have you given to people? me? about 1000. walgreens...millions. ♪♪ i cannot miss her big debut. with your booster, i think you'll be there. for every twirl. i got a shot so my sister won't get sick. way to go, big bro! so while we're here... flu shot, as well? let's do it. when you need to talk vaccinations, our pharmacists are here ♪♪ - [narrator] technology transformed the way we talk. it's about time it changed the way we listen. this is lively. it's more than just a hearing aid. it's hearing tech that lets you transition easily from one soundscape to another and integrates with your smartphone for better hearing and bluetooth listening anywhere you go. with lively, better hearing doesn't have to start in a doctor's office. it starts with a free online hearing test you can take almost anywhere, so you can get lively hearing aids custom programmed for you and delivered in days. from there, you can fine tune your settings with your remote audiology team seven days a week, so your hearing aids work when it matters most. personal attention like this is how 95% of lively customers meet their hearing goals. lively hearing aids cost thousands less than you'd expect, so hearing well is easier than ever before. try lively risk-free for 100 days. visit listenlively.com. [noise] [inaudible] >> i kept telling people, look for patty, look for patty she's wearing a red dress -- i didn't want to show so much fear. so, i kept looking out for her. think positive you might find her. sometime this afternoon or this evening it's very, very confusing here. [inaudible] >> i was hoping i recognize her shape. because everybody was so bundled up that was coming out. when i was looking around there, i didn't see anything, i just felt like i would know when i'd hear her. i just kept going, kept looking. and the wind was blowing in my face and i thought of that letter from the civil war, -- where he tells his wife, if he dies in battle he'll come back and be the breeze against her cheek. and i remember talking to the breeze and telling shelley, if that's you, you go back and you wait, we're coming to get you. >> we're living through a day, the 11th of september, 2001, that will be dealing with for a good long time in our lives, and our children as well in their own lives. [inaudible] [noise] >> my headmaster said, this isn't a fire drill. and that it was a terrorist attack. we i mean, i never felt so scared in my entire life. and, during that day i was scared to a certain point, i wasn't scared that this might have happened when i was gonna die. i wasn't scared of me dying, i was scared of my parents dying. ♪ ♪ ♪ [inaudible] >> i remember seeing a boy on my way to the next class. he's one of the really popular boys, the one that you always expect to see smiling on their face, nothing is wrong. but that day he was crying hysterically. and all i wanted to do was go up to him and give a mug. so, i did. i had no idea what was wrong. all i know is that he needed someone, i was there for him on that day. [noise] [inaudible] >> at the top -- osama bin laden. >> the phone started ringing. my husband is a very prominent islamic scholar. and more muslims. and we realized -- our life. was about to change. because not only do we have to grieve for what's happened and feel the sorrow for all the victims. we now have to go on this defensive, to defend our faith. and this is a very big burden. but i feel this event is going to reshape the world. into a better place. you know, and we will gain something from it, we need to be patient. [noise] [inaudible] >> sorry, you gotta go, go. let's go. >> gentlemen, let's. go >> at this point, i looked at my mom and my family and i said, this is crazy, let's go out of here. i thought we should start walking away from the world trade center, what if it fell. and i said that, everybody started to calm down my neighbor said, oh honey don't get upset your pregnant, you're really close to your duty. no, it's not gonna fall. >> and i said, it is gonna fall. they're going to fall. (fisher investments) in this market, you'll find fisher investments is different than other money managers. (other money manager) different how? aren't we all just looking for the hottest stocks? (fisher investments) nope. we use diversified strategies to position our client's portfolios for their long-term goals. (other money manager) but you still sell investments that generate high commissions for you, right? 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[noise] >> i was so pregnant i was hot, panicked. i couldn't put her on a floor, give me a second. i can actually feel something, something jumping inside my body to make me run. 65, 35, 20, you saw the fireman coming up on the left. you saw the fear in their faces. ♪ ♪ ♪ all of a sudden i saw the light. i was like, wow, there is a light. and i was like, there i go, i'm going out. and as i go out a cop gravelly and says, miss you can't go out. there and i was like, no, i gotta go and i fainted on the spot. because what i saw was devastation, all the jumpers, all the people. ♪ ♪ ♪ at that point, the cop pick-me-up and he carried bay. [noise] [inaudible] [inaudible] >> it's not safe here. >> keep moving, you cannot stay here. [noise] [noise] [inaudible] [inaudible] [noise] [noise] >> i ran to the corner. me and i drove onto a car, i dove under the car. a priest was with me, he starts saying hail mary full of grace. ♪ ♪ ♪ >> holy good lord, dear god help us. i just said, i'm sorry for everything i never got to do, i'm sorry for all i never was for the things i didn't work on. for the evil in me that i didn't hear. and i left my life. and i'm sorry, i won't save my baby. [noise] [inaudible] >> how many, jesus. >> you heard people screaming, you heard the debris hitting the car. and all of a sudden you didn't hear a thing. >> all of our passionate sentiments goes out to the residents who will face no normalcy for the rest, nevertheless, we must not stress, completing the quest speaking complex rhymes until infinity. mesmerized by the eyes of the piece to come. in my heart is the song, in my soul is the trump, and in the families of the entangled -- >> i got down on my knees, i prayed in spanish. [speaking non-english] please, take care of my family. take care of my wife. -- >> memories of the people of, my prayers, hopes and dreams are with you, at a time like this this is the only thing that is true. make it love, once rest and haven't, because we're always gonna be remembered, the day that there was nothing us to -- the day that we saw nothing but -- >> i took a few deep breaths, blurted out as loud as i could. if you guys can hear my voice, that means i'm still alive. what you need to do every monitor face undershirt now, do it, do it. >> true spirits, rising from the earth what i feel though i wish cannot be reversed, may the terrorists know that they never could defeat themselves. the piece we share, and the people that we love. >> thank you. [noise] >> we try to talk to some of these guys. >> this is the scene in lower manhattan where the upper floors of the world trade center tower wine apparently have completely collapsed. >> claps from the world trade center, can you tell me what you saw in what you heard are you all right? [noise] [inaudible] [noise] [speaking non-english] [noise] >> after the first building foul, i saw these two women sitting next to each other, all disheveled and they look like they were in shock. and they weren't saying anything, they look like they needed help so i walked over to them and i told them, you know, i could take them to my parents home and i can give them close, a shower, and they can call their families. -- but they didn't answer. then some other people kind of started coming around, i saw that these people obviously look like they knew a lot more about helping than i did. so, i started backing away and then i got this gut feeling to take a picture. ♪ ♪ ♪ >> there was a nice orthodox boy, he saw me in the street. he wanted to take me home to his mom, let me call my family. and i really, really appreciate that. >> she told me that i changed your life, i saved her day, and these things. i felt silly, i didn't do anything really. i just took a few pictures. ♪ ♪ ♪ >> i do consider myself so lucky. they were people stuck up there. you know? my father, started to call me lucky, instead of jojo. lucky, instead of jojo. 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[noise] >> is there any identifiable pieces of the plane? >> there is nothing but debris, small pieces of metal and aluminum whatever the case may be. >> [inaudible] >> i cannot compete what i was seeing. i just didn't seem real. [inaudible] i wanted to know what happened, how it could've happened, why it happened. specifically because i am an airline pyatt, i fly 737-800's. i would put myself in that cockpit, replay the different scenarios in my mind. and it was kind of a frightening experience, because based on how we've been trained, we're always supposed to de-escalate the situation. to try not to -- if not possible. i'm sure the pilots did not have a chance, they did not know what was happening, and we didn't know what was coming. and i'm sure they were executed. [noise] >> this is a massively well coordinated attack, it's nothing short of a declaration of war on this country. >> and then another issue is i'm also in the military. i'm in the navy reserves. so, i'm not sure at the moment, am i gonna be called up to fight or not. am i gonna have to help protect our country. [noise] [noise] [inaudible] >> the rescue workers -- immediately stretcher barriers. so, iran and picked up a stretcher and headed further -- i found myself looking at the door, that lead down the corridor to shelley's office. and there was smoke coming out and things were still burning. [noise] >> that i stayed. i didn't have a choice. i knew she was a marriage he was alive, she was expecting me to come get her. [noise] >> you pull people out of smoke, carry the wounded, i don't think oliver forget that pounding on a door, the scream from somebody that couldn't get to you. [noise] >> -- [inaudible] >> right there, i realized how important starting -- serving my country is. i have a son, at anytime i'm called to duty, to go fight, in any country. i will give my life for him. [noise] >> i kept going, i just can't believe this. this cannot be happening. please -- patty. she was the catalyst for our family. she was the one who would bring all of us together. in my down days i need to thank she's there washing, pushing me to keep going, keep going. i miss her so much. i cannot thank you for this opportunity. [noise] >> apparently the pilot who flew the plane back on, it was a -- couple of years. how could he be in our culture, walk amongst us, eat with us, i'm not fall in love with any of us. i mean it's beyond my mentality. >> this other billing may come down. they've evacuated that whole area as a result of the crash of one world trade center. i'm told is concerned about the second one collapsing as well. frankly, there's an enormous amount of -- >> my name is mary adams, and today is august 16th, 2002 -- >> i want to be up now, the main -- >> i talked a lot out of september 11th, about september 11th. but not so much about my brother, charlie. murphy, he was on the 105th floor. and worked for cantor. [noise] -- >> very clap says. >> those poor people, oh god. >> on the north tower foul, i couldn't believe it, i felt the same time just by my knees. at that moment i felt i knew, that charlie was gone. you know a minute later, i began to really believe that he was still alive. and we just one into fault mall, default mode of trying to find charlie. where he could be. ♪ ♪ ♪ and, then i heard there was a bunch of guys who risked their life underground, and they contacted people. and i grabbed onto that like, okay, this is definitely true. we were there for three days, and calling on looking and following every possible lead. my parents are like the heroes of our family. they're just big, full of life guy, who has really come into his own, and he was very happy to be married. so, my husband had been working down at ground zero. and i will number we had the air conditioning on, and i had put the kids and bet, and we sat in the living room, and i cracked a beer, you know, having slept, you know, just a few hours here and there, we just sat down in this cold room, and with a cold beer. and he said, mary, you know, they're not gonna find anybody alive. you know, he said, i saw it, there is nobody, he said, charlie is dead. but i said a prayer with him you know, and it felt so good to finally have some kind of answer but. you know, not everybody knows this but what a tremendous loss of so many, you know great, great people. how foolish! ♪ ♪ ♪ >> you should see new york city under smoke. my prayers and thoughts go out to all the paper there and everyone else. we are looking down the east coast -- >> one of the darkest days in america, even nine, more than nine hours after this disaster began, officials do not know how many people were killed, how many still are trapped in all the rubble -- >> at 6:00, they just announced this, they said, look, bill guard is gonna come down from fort myers and take over the stretch of duties from here on. and, i was stuck well in the country, should i stay there and try and get inside and find shelling, and possibly, die, or go home, be with tickets, and be there? i still don't know if i made the right choice. but i went home i figured they needed one parent at their side. they were confused. they didn't know it was going on. so, i i went home. i i went home. businesses have to find new ways to compete in order to thrive in an ever-changing market. the right relationship with a bank who understands your industry, as well as the local markets where you do business, can help lay a solid foundation for the future. pnc provides the resources of one of the nation's largest banks and local leaders with a focus on customized insights to help your business achieve its goals. that's how we make a difference. ♪♪ as someone with hearing loss i know what a confusing and frustrating experience getting hearing aids can be. that's why i founded lively. affordable, high-quality hearing aids with all of the features you need, and none of the hassle. i use lively hearing aids and it's been wonderful. it's so light and so small but it's a fraction of the cost of the other devices. they cost thousands less. it's insanely user friendly. you take the hearing test online, the doctor programs in the settings. you don't even need to go into an office. they're delivered to your door in a few days and you're up and running in no time. it connects via bluetooth to my phone. you can stream music and you can answer phone calls. the audiologist was so incredible she's full of all kinds of little helpful hints i love it. they're a game changer for me. i feel like i can take on anything. it feels great to be in control of my hearing. better hearing has never been this easy. try lively risk-free for 100 days. visit listenlively.com every search you make, every click you take, every move you make, every step you take, i'll be watching you. the internet doesn't have to be duckduckgo is a free all in one privacy app with a built in search engine, web browser, one click data clearing and more stop companies like google from watching you, by downloading the app today. ♪ ♪ ♪ duckduckgo: privacy, simplified. >> welcome to today on this wednesday morning, a morning people waking up in disbelief with heavy hearts, especially those who have lost loved ones, or who are uncertain where their loved ones are. >> on the morning of the 12, two of my paramedics went over to ground zero. we were hoping, beyond hope that we would see someone that we would be able to save. but it was a ghost town. the most surreal thing i have ever seen in my life. there were body parts everywhere. there was clothing in the trees. and was somewhat nauseating, i had smelted before at the more, but this was overwhelming. what was most heartening where the volunteers, just thousands of people, they would say, i'm from cincinnati, i'm from miami, i'm from maine. firemen, police, they were just rounds of applause for these people who came from everywhere for our great country to help with the rescue. i remember talking to a construction guy, and i said that who are you? and why are you here? he said, i am at american. i have to do this. ♪ ♪ ♪ ♪ ♪ ♪ [noise] ♪ ♪ ♪ >> and there was no day, and there was no night, and there was no time for us to leave, and we just stayed there and helped. in this war zone. people would walk by total strangers, and just touch each other, because you needed to feel life. >> i would just do loops, you know, just go in and out of blocks, with big cups of coffee, sugar, and milk. it got to a point where i realized, the guys were waiting for us, you know. they were like so grateful. >> i used to be an amt. i wanted to help in any way i could. i climbed through holes and grab this is. all over free can hell, and there was so many weird things. burger king s'more it was a triage center, it was full to the bathroom, it was a massage tent. and then, i carried parts of bodies, whatever, and i felt so helpless. >> these guys, you know, they would come in, and they would sit down, and they would just tell you these stories of what they've been through that day, what they had seen. >> the buckets or the things that i couldn't stand. they would fill the buckets with body parts and leave them at our station. >> you had to hold it together because they were in there to talk to you, and they were in there because they just needed somebody to talk to, to listen to them. >> [noise] ♪ ♪ ♪ >> what they found of my son what they call the remains of my son, is a bone fragment, three inches by an inch and a half, by a half inch. so, we have some think of him to bury. so, it's not enough, but it's something. ♪ ♪ ♪ it's a torture that stays with you, and there are people that can get out from underneath that, god bless them. i know i can't. >> i always believed that every day should be treasured and that everybody deserves a chance, and everybody is equal. i didn't use the word hate. i now use it with every fiber of my meat, and i hate that i do. >> on september 21st, i gave birth to reagan, and it wasn't anything like i had planned, because it was so close to this tragedy. it was totally different, and i feel in certain aspects, we're quite ruined. >> i write an account that a man gave about losing his son to a mountain climbing accident, and he said that one of the biggest changes for him was that he no longer actively looks for happiness. but if it comes to him, unsolicited, he embraces it. and i think that's what's happened to us but. >> it was in october, the city was having a service, and it was a very upsetting day. but as we were leaving, we saw these therapy dogs. >> here it is, now it's working. >> and we just sat in the middle of the street, and started to bet them. >> actually, i was putting my dog. she started to cry, and she looked at me, and she told me that she had lost a son in the world trade center. >> matthew, we always likened him to a golden retriever puppy. we said he kind of had the same loyalty, the same -- >> sloppiness. >> the same table manners. but he just loved dogs. >> my heart just went out to her, and i said that i'd like to name my new dog after her son matthew. >> it was our moment of joy, unsolicited, a perfect tribute to him. and we are very grateful. >> in the last 90 days the nation has been consumed by grief, especially those directly affected by the attacks. becky -- >> and at the beginning of october, i was at fema, it was a one stop shop relief center, and we could come, and get food stands, employment, childcare, education, you name it. one afternoon, christmas time, the waiting room was stuffed, and everyone was so worried about money and the holidays coming up, and the sense, they pointed to a sense of loss. and one client i was talking to, she said, i'm a singer, and i've lost all these gigs, and i don't have any money. and i said, would you like to sing for us? and she said, sure. what do you want me to sing? ♪ ♪ ♪ >> and she stood up, and sang, new york state of mind. and i've never felt the center so hushed and focused and together, it was this amazing moment of resiliency and just the sense of, you know, somehow, we are gonna get to a different place. ♪ ♪ ♪ ♪ ♪ ♪ >> [noise] ♪ ♪ ♪ ♪ ♪ ♪ >> [inaudible] >> okay, thank you. ♪ ♪ ♪ ♪ ♪ ♪ >> are we good? ♪ ♪ ♪ >> my name is lisa red. it's tuesday, april 27th, 2021. april 27th, 2021 make your home totally you. i did with wayfair. sometimes i'm a homebody. can never have too many pillows. sometimes i'm all business. wooo! i'm a momma 24/7. seriously with the marker? i'm a bit of a foodie. perfect. but not much of a chef. yes! ♪ wayfair you've got just what i need. ♪ this is john. he hasn't worked this hard to only get this far with his cholesterol. taken with a statin, leqvio can lower bad cholesterol and keep it low with two doses a year. side effects were injection site reaction, joint pain, urinary tract infection, diarrhea, chest cold, pain in legs or arms, and shortness of breath. with leqvio, lowering cholesterol becomes just one more thing life throws your way. ask your doctor about leqvio. lower. longer. leqvio. >> it's very surreal to be back here, and to be talking about everything that has happened and changed since then, and also, specifically, the experience of recording that video in this booth. >> i, my name is lisa. and today's september 10th, 2002. >> it was 364 days after september 11th that i went in and recorded that video. and i know that in those 364 days, i didn't like a deal with my feelings about lindsey or even the day, september 11th itself. i have avoided talking to my friends, talking to my family, talking to coworkers about everything that happened, just because i'm not ready. >> i mean, the worst thing i've ever seen, the worst thing i hope to see. ♪ ♪ ♪ >> for years, it was too hard to even see a picture of, you know, that image that was, like, everywhere. i mean, just the idea of going back, and trying to process all of that, honestly, felt impossible. ♪ ♪ ♪ >> but then, i went to a memorial. the way that the water moves, all of those names around it, it is just a transformative experience. i was then, like, so much more at peace with sharing my feelings with my kids. and they hear stories about her all the time. i don't know, i wonder if it will help them one day, like when they would lose somebody who they love, they won't be able to remember that, like, i had a friend, too, i loved and i lost, and it's okay to be sad. it's okay to grieve. because you can also live your life, and you can love your life, and you can be happy, too. >> mary adams, and today's april 30th, 2021. it wasn't easy for me to mourn my brother. you know, i wasn't good at it. and so, i remember walking back into work, probably about two weeks later, i was a social worker by trade for girls that couldn't live at home. gradually throughout the day, one by one, they would come in and check in, say hello. and maybe, give me a hug, not at me. for these girls, a brother being randomly killed on a beautiful tuesday wasn't unusual. many of them have lost brothers, siblings, cousins, parents. they got it. they understood. they knew i wasn't fixed or healed in two weeks time. they knew where i was. and in turn, they showed me a path and they did get up and go to school, had some rough times, they hailed our joy, and so, i learned that you'll never gonna get full of joy and all laughter. so, we have to aspect of the heart ache, and find a way to integrate it, and live with it, and still, move forward. you know, it's still really at my heart. and he will be, i ride my bike every way to work by ground zero, and it breaks my heart. you know, now, i don't hate watching that video, bringing me back so close to 2001. it feels almost good, feels as if i'm just closer to charlie. almost as if he can be right there. ♪ ♪ ♪ >> perfect, and cale! perfect, thank you! ♪ ♪ ♪ >> it was heartbreaking, absolutely heartbreaking. i mean, thinking about the people that died and, you know, it just stayed with me. particularly, in particular, that people jumping from the building. >> my name is donald byrd. i am a choreographer living here in new york city. ♪ ♪ ♪ >> i made a dance that was kind of directly related to how i felt. and not just that it's haunted me, but also, this idea of those people, being at peace. once i was able to get that out, that kind of work that i did changed. i started to think about my artistic purpose differently. i started making work that come to address issues of social justice, race. i mean, it could no longer be for me, it needed to be of service to the community. and that that is what i wanted to do. and that was a direct result, i think, of what happened on 9/11, which was a kind of an eye opener about high i wanted to live. and i think, now, i live in a space that's not about despair, but about hope. this is live ly. it's more than just a hearing aid. it's hearing tech that lets you transition easily from one soundscape to another and integrates with your smartphone for better hearing and bluetooth listening anywhere you go. with lively, better hearing doesn't have to start in a doctor's office. it starts with a free online hearing test you can take almost anywhere, so you can get lively hearing aids custom programmed for you and delivered in days. from there, you can fine tune your settings with your remote audiology team seven days a week, so your hearing aids work when it matters most. personal attention like this is how 95% of lively customers meet their hearing goals. lively hearing aids cost thousands less than you'd expect, so hearing well is easier than ever before. try lively risk-free for 100 days. visit listenlively.com. when tired, achy feet make your whole body want to stop, it's dr. scholl's time. our insoles are designed with unique massaging gel waves, for all-day comfort and energy. find your relief in store or online. for decades, i've worked at the intersection of domestic violence and homelessness. find your relief so when prop 27 promised solutions to homelessness, i took a good, hard look. it's not a solution. 90% of the money goes to the out-of-state corporations who wrote it. very little is left for the homeless. don't let corporations exploit homelessness to pad their profits. vote no on 27. >> there are moments when i cannot believe i'm alive. i touch my skin just to feel my blood flow. i don't think that, you know, sometimes i don't think that i made it. >> after the 9/11 attacks, when i went home, everything really settled in, and i was in shock. i mean, the first two years were really rough for me. i just suffered a lot at the beginning, really, really, really bad. i saw a lot of people die, and i saw a lot of people jump, and i saw a lot -- for a long time i struggled with my purpose. i mean, i was mentally messed up in the head. why did god leave me? ♪ ♪ ♪ >> a few weeks ago, some new yorkers put together a photography exhibit. they asked people to send in a picture they had taken on september 11th. >> that was this art gallery called harris new york, democracy of photographs. i remember standing outside the art gallery with my friends, albany, my coworker. and it started to snow out. we were eating and drinking, and we're looking at the tv screen, looking at the photos that were inside. >> every wall of the store, even the ceiling is aligned with pictures. hundreds and hundreds of picture, many of them too powerful to explain, even for the people who were there. >> and i said, oh my god, that is us! when i found that picture, it actually changed my life. it just gave me a lot of closure, that's the word i'm looking for. give me a lot of closure, and i was able to move on with my life because it just made me feel better. ♪ ♪ ♪ >> this is part of my history. he caught me and the worst moment of my life, but that worst moment of my life brought me to the best moment of my life. ♪ ♪ ♪ >> ready, daddy? >> losing a spouse was a horrible place to be. i mean, when i opened that booth door, it was almost literally looking out in the darkness, and wondering what was coming next. i didn't know. i didn't know how things were gonna shake out. we moved to shepherdstown, west virginia. i wanted to get the kids out of d.c. because i was afraid that, there could be another attack. i lived in pretty constant fear of that. so, we have been there for about a month, and i was trying to be a full-time dad. i felt the kids needed that. but obviously, it was not always easy. then, one day, i was cleaning out the family car, and we i didn't do that very often, because i found a little notepad under one of the seats. and it was, there was this note that, and it had a bunch of, you know, grocery lists, and things like that. but it also had some words that he wrote down. and they were, we have only a finite number of days on this earth, make them extraordinary and fill them with passion. ♪ ♪ ♪ and i have sort of taken that as my guidance from her. >> how long did it take, people? >> to approach life with purpose and make a positive difference. >> i remember the school in shepherdstown had this excellent kindergarten teacher, but it just so happened, her name was mrs. on it. she was a lovely woman. they went to kindergarten teachers, and there was nothing wrong with the other one. but i pulled the principal, i said, you know, i really like the kids to go through miss ahmed's class, because all their life, they're gonna hear that muslims called their mother, and that's just not true. i mean, he -- in human scum killed their mother, they hijacked a religion to do it. so, the principal agreed, and the kids both went through miss ahmad's kindergarten. >> then you have to clap like this. >> and now, we have got, you know, when graduating from harvard. we've got another one going glass cool, so, bravo, miss ahmed! and bravo, shelley. i mean, she is a remarkable woman and everything that's happened since 9/11 has bore her touch one way or the other. >> my name is aj divine. and i'm in the navy reserves. so, now, the issue is, am i gonna be called up to fight or not? >> you know, the question for us, what do you mean you have to go to afghanistan for a year? that doesn't make any sense. you are 43 years old. questlove is the poetry of stillness. a thundering drumbeat. discovering the virtues of a wandering mind. conflict and climate change. a new black dream. the hidden melodies of trains. the sacred spell of words. this art was looted. the power of a dinner table. a country on the brink. carving a path through the heart of philadelphia. a story of love and obsession. affirmations, etched in vinyl. [ it's funny how the universe works. ] oh, that i can't believe i scored this price feeling! wayfair always delivers small prices for big dreams. ♪ wayfair you've got just what i need ♪ health insurance commercial. take 1. cut! cut! one more, i got this. cut! take 37. cut! i don't actually play tennis. i'm just an actor in a commercial. most insurance companies don't know me. but humana does. when i was diagnosed with copd, they helped me to manage it and keep my medication costs low. even got me playing harmonica to help my lungs. motorcycle scene. take 1. i can't ride this thing either. better care begins with listening. humana. a more human way to healthcare. >> it was in early 2012, when i finally shipped out. i absolutely went in with a preconceived notion that i was gonna get beheaded. i was going to be maybe under a great deal of danger all the time because they don't like americans, and they don't like christians. >> u.s. afghan relations are at a low point in an already difficult relationship, one that relies on cooperation. and this is -- >> so, my whole philosophy was, okay, i'm just going to do the absolute minimum, keep myself out of harm's way. let's just work. but, you know, that meant, i mean, to travel outside of the base, outside of protection, on our own, just with our weapons and our flank jackets, and our helmet, our gear, travel two miles to kabul city streets to get to the ministry of defense, where at the afghan air force were based. so, i come in in the morning, with extraordinary anxiety. all right, let's get to work, let's start working on these numbers, and maintenance numbers, and how we're gonna get these aircraft up and find. and they would be like, slow down, slow down, take it easy, take it easy. how is your family doing? how's your family doing? how are your kids? are they healthy? you know, i'm like, yeah, yeah, yeah, their health. let's get to work. slow down, slow down. and we would not get any work done until we talked about each other's families. and i started learning that. i thought that was cool. that's not something -- i mean, we all have families, but they make a certain emphasis on it. ♪ ♪ ♪ >> regardless of whether we should have been in afghanistan or we shouldn't have been in afghanistan, we had a personal connection with each other. and i started realizing our common humanists. humanness. the tape, were not so different from each other. ♪ ♪ ♪ i mean, i became so immersed in it that i changed my complete perspective. i was like, i'm not leaving here without having done something positive and something good, because i felt like i'm working for my brothers. and i could tell they felt the same way about me. >> when i sit back and i reflect on the reality that 20 years ago, someone actually tried to murder me, i could be very bitter about that. >> i hat burns to my face. i had second and third degree burns to my hands and to the back of my arms. >> but just as -- for gave me, i also have to forgive the people who carried out the act. i have granddaughters, and i had to make sure that i didn't let that bitter root grow in me. i don't want them growing up with prejudice and bitterness and hatred. you know, i don't want them to say, oh, well, this group of people try to cool my grandmother. so, i don't like them. that is showing unconditional love. >> if you want to just point to it -- >> i don't know what this will be. if you've used this or not, but god has an awesome sense of humor, because our oldest son's wife is from egypt, and she was raised most time -- how would it be? you know, i would i be if i held that in my heart? and here, my son brings home this woman who he says he loves, and he was to marry. and i'm like, you're not gonna mandate marry her, because she is one of them. well, no, of course, i'm gonna love her, hug her, embrace her. and they're about to give us our first ransom. it's awesome. ♪ ♪ ♪ >> usa! >> [noise] [inaudible] >> are we recording, right? all we can do now is try to, try to correct the wrong thinking of people, so that future things like this do not happen. >> because of 9/11, american public was so concerned and fearful about is lamb and muslims, and al-qaeda, and, you know, the enemy from within, that i, as an architectural designer had to step up. i wanted to be part of the renewal, the healing of america, healing my faith. and so, about ten years ago, we proposed a community center. it was called the islamic community cultural center in lower manhattan. a beautiful place that would be for all. >> go somewhere else! >> but then, people began to attack us. >> i think, they're laughing at us. >> and it really hurt me when they said, not you, not now, and not here. i started receiving hate letters, after hate letters, but i also started receiving love letters. ♪ ♪ ♪ and these letters always remind me, to this day, that there are indeed our two americas. >> [noise] ♪ ♪ ♪ >> i am feeling sad about america right now. i am feeling sad because this was a nation at that was a beacon of hope for many people. >> [noise] [inaudible] >> and over the years, post 9/11, we've come apart. ♪ ♪ ♪ >> let's talk about a tale of two cities, and america september 12th, 2001, and america on whatever day it is, 2021. i'm a survivor. and i'm proud of it. everybody was together, great. coeds, college kids, bringing us peanut butter and jelly in lacks paper on the site, like, i mean, america was probably as unified as it could ever be. >> there was no bipartisan divide. >> he just said, i'm an america, and have to do this. >> everybody was one. >> the people that were down there, and that i shared this with, we still keep in touch. >> i met people there that i won't be friends with for the rest of my life. >> diane and kim and sal, like these people, they have a part of me now. >> -- kind of summed it up, even after 20 years. it, it has an emotional part to it. ♪ ♪ ♪ >> what's that? what's that? >> here we are. 20 -- years later. >> 20 years later. >> wow! wow i think i changed my mind about these glasses. yeah, it happens. that's why visionworks gives you 100 days to change your mind. it's simple. anything else i can help you with? like what? visionworks. see the difference. as someone with hearing loss i know what a confusing and frustrating experience getting hearing aids can be. that's why i founded lively. affordable, high-quality hearing aids with all of the features you need, and none of the hassle. i use lively hearing aids and it's been wonderful. it's so light and so small but it's a fraction of the cost of the other devices. they cost thousands less. it's insanely user friendly. you take the hearing test online, the doctor programs in the settings. you don't even need to go into an office. they're delivered to your door in a few days and you're up and running in no time. it connects via bluetooth to my phone. you can stream music and you can answer phone calls. the audiologist was so incredible she's full of all kinds of little helpful hints i love it. they're a game changer for me. i feel like i can take on anything. it feels great to be in control of my hearing. better hearing has never been this easy. try lively risk-free for 100 days. visit listenlively.com every search you make, every click you take, every move you make, every step you take, i'll be watching you. the internet doesn't have to be duckduckgo is a free all in one privacy app with a built in search engine, web browser, one click data clearing and more stop companies like google from watching you, by downloading the app today. duckduckgo: privacy, simplified. you are a very happy baby, like so happy. you smiled all the time, and we felt so fortunate that we had to you, because we were able to just focus on you, and either there was so much death around us at that time, you just brought so much hope to everybody. but then, your grandfather was quickly diagnosed with cancer is relating to 9/11 toxins. >> yes. >> so, you were dealing with that throughout your life. >> i think people underestimate, you know, the power i behind tragedy. i mean, it's something that's a constant reminder that life is really -- really beautiful and a special thing. and family is so, so important. >> it's everything. ♪ ♪ ♪ >> daddy, this is from me to you. >> oh, boy. >> i remember, i took chandler when she was about four, i took her to the dress shop down, and the kids really loved the owner of the dress shop, miss heather. so, the next day when i pick the kids up from school, they asked if they could go see miss heather again. and i said, yeah, sure, miss heather was very pretty. and i didn't mind. so, it took about six months before i got the nerve to ask her out on a date, and the rest is history. >> that, look what i got from heather? >> i remarried in 2007. >> isn't that nice? >> it wasn't easy to move on like that. but a taught me a lesson that the heart can expand. and that love is a precious thing, and we shouldn't ignore it. ♪ ♪ ♪ >> being a 9/11 survivor, it's something that you never forget. you have to be able to persevere, and i try my best every single day to overcome my fears. i try every single day. i -- i think i do okay. there are days that i think too much, and there are days that, okay, i am good, let us do this. ♪ ♪ ♪ >> [speaking non-english] how are you? >> hey. >> how are you doing, buddy? >> i guess, i guess the struggle, i don't to be crazy about it, but they struggle to survive is it's like a really powerful part of being a human being. we had this incredible resiliency. we can survive all kinds of things. wars, famines, and all kinds of hardships, things that go through. >> it doesn't matter. >> you can just find a spot wherever you like. >> and then, once we are surviving, you know, we struggle to, you know, be happy. that's something else. ♪ ♪ ♪ it's just learning to be okay with the not okay, learning to kind of embrace that this comfort, and being okay with discomfort. and until, until it passes. ♪ ♪ ♪ >> i think that's about it. >> thank you. >> it feels good. ♪ ♪ ♪ >> so i just exit? all right. ♪ ♪ ♪ >> that'll do it. ♪ ♪ ♪ ♪ ♪ ♪ >> over decades of british royal pomp and circumstance, one clean oversaw all. the family matriarch, who had reigned since 1952. >> she's the boss. she runs the firm. >> if we lived 1000 years, we would never see it quite like it again. >> whether it be long or short, shall be devoted to your service. >> she said to insiders, we need to be seen to be believed. >> queen elizabeth was living history. >> everything from 1952, right through today,

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