officers. >> we were able to locate a 14-year-old female getting dressed in that changing room. preliminarily we believe that round was an officer's round. >> reporter: the suspect in the officer's shot that prompted the shooting, 24-year-old daniel lopez, was also killed. chief michael moore saying in a statement that he is profoundly sorry and said, quote, this chaotic incident resulting in the death of an innocent child is devastating for everyone involved. this comes as the department faces scrutiny for firing multiple rounds in a crowded store. experts say it's too early to know exactly what went wrong. >> what is the protocol for police who are pursuing a suspect who may be armed in a crowded place like a store? >> the official has the responsibility to make sure you keep everyone safe. you want to be able to place your shot in the right place. unfortunately, that may not always happen.