the reward. the facebook campaign. the flyers. the detective paul kept michele's family busy and hopeful that had ultimately been unproductive. they were nowhere. and it was just at that point when mark class stepped into the light for the le family >> i met the family in the dingy motel on the side of the freeway in hayward california at about 11:00 in the morning. and they were all huddled inside this little room >> the le family class was like the calgary. >> we were all in our pajamas. we were shoveled, all together in our lifetimes. tried to end it press releases. trying to organize all the interviews. and, reading the news, trying to talk to the police. and i looked around and i said the first thing that you people need to do is get out of this room. >> dark and depressing. >> it was horrible. and they were so down frighten.