plaza, and he arrived in washington, d.c., on tuesday at a time when american catholics are feeling positive about the pope and the church. according to a cbs news/"new york times" poll out today, 53% of american catholics say the church is in touch with the needs of catholics, the highest that figure has been since the question was first asked in 1987. 63% view pope francis favorably. 79% approve of the direction he's taking the church. we begin tonight with allen pizzey in havana. >> reporter: the arrival for mass was classic pope francis, as close to the crowd as possible, blessing and kissing children. the overall tone to cuba so far has been a little less exuberant. in his homily, the pope urged cubans to serve people, not ideas. church policy seems to be to avoid controversy and win more religious freedom by capitalizing on goodwill from the vatican's role in softening relations between havana and washington. how well it's working was highlighted by the pope personally giving first communion to ten youngsters, but several dissidents were reported detained in advance of this visit and not everyone here approves of the tactic of engaging rather than confronting the authorities. that wasn't evident in the crowd the came to mass, however. 109-year-old emilia alphonsa traveled more than 200 miles. "we are very happy we came," she said. "there are a lot of people and i feel so great." the constant theme here was praise for improved cuban-u.s. relations. "things have been changing," juan said. "we respect pope francis because of cuba's involvement with the u.s. after the mass, pope francis met privately with fidel castro. a vatican spokesman said they discussed protecting the environment and the great problems of the contemporary world. a public meeting between francis and president rauúl castro was a photo op. his private talk is where any real business, if any, was done. francis' american debut on tuesday will be much more up front and potentially controversial. his speech to a joint meeting of congress will almost certainly be geared to apply pressure on those who oppose the lifting of the trade embargo against cuba and the key religious moment, the canonization of a controversial 18th century spanish missionary, has angered some native americans. today the vatican issued a video message saying how much the pope is looking forward to a visit to philadelphia. >> i will be there because you will be there. seeing you in philadelphia. >> reporter: but he's still got two more stops to make in cuba. that means two more masses and a full plate of meetings and speeches. not bad for a 78-year-old. jeff? >> glor: allen pizzey, thank you. secretary of state john kerry said today the u.s. will increase the number of refugees it accepts and resettles to 85,000 next year, up from 70,000 this year. in 2017, the u.s. plans to accept 100,000 refugees. meanwhile, migrants fleeing violence in the middle east continue to flow into europe. officials in croatia say about 27,000 have entered the country in the past few days. mark phillips is there. >> reporter: when there's no plan and there's no information, there's chaos. this group had been stuck at a train station in croatia when a train arrived that they hoped would take them further into europe, they weren't going to wait for an invitation. police tried to control access, but the situation here and elsewhere is out of control. and the weather has turned cold and wet. these have become the huddled masses. they may be yearning to be free of the war on poverty they left behind and yearning to get out of the balkan countries, which don't want them and haven't the resources to care for them, but most are going nowhere fast. for those who have made it across croatia, their trek stops again at the next border. croatia on this side, slovenia and the route to us a tree ja, germany, where most of these people want to go through here, but right now for this group, it's this far and no further. it's people on the move who are forcing the hands of governments that just don't want them. the slovenians at first tried to shut their border completely, but then they relented and promised buses to take the may dwrans further on. few buses have come. mohammed from syria has been here two days. have you been told how long you will have to stay here until you can move on? >> they say it's a matter of hours, but as you can see, it's a matter of days. >> reporter: when a bus finally did show up at another border crossing, the crowd surged forward. tempers flared. lists had been prepared, families with children were called first. some became separated. even when it works, it works badly. wherever they go, this is austria, the intent is to move them on, yet even germany, the most welcoming country so far, now says it can't manage the burden alone. european leaders are scheduled to meet this coming week to try to come up with a unified plan to distribute the refugees, but europe is not united. if anything, seth, it is bitterly divided on this crisis. >> glor: mark phillips, thank you very much. in greece today, alexis tsipras was elected back into power, the left-wing leader first elected in january on an anti-bailout platform. he resigned seven months later after reversing that position. his government now has to enforce unpopular reforms tied to that bailout. houthi rebels in yemen released several hostages today, among them two americans, including 45-year-old scott darden, who was in the country as a contractor. a third american is still being held. the iranian-backed houthi are locked in a vicious civil war in yemen. u.s.-backed forces bombed them in march, but they currently control yemen's capital. today hillary clinton made her first sunday show appearance in four years as a guest on "face the nation." as julianna goldman reports, it was all about getting real. >> give us three words that is the real hillary clinton. >> reporter: hillary clinton said she's more than a few words. >> just three? i can't possibly do that. i mean, look, i am a real person with all the pluses and minuses that go along with being that. >> reporter: clinton has struggled to overcome a perception that she's not authentic urge which has helped open the door to a potential run by vice president joe biden. during her "face the nation" interview, she played down the threat. >> are you doing anything to prepare for joe biden potentially entering the race? is your campaign doing anything? >> no, we're not, because this is such a personal decision, and the vice president has to sort this out. >> reporter: clinton also weighed in on republican front-runner donald trump, saying he's bringing out the worst in people. >> he is fueling a level of paranoia and prejudice against all kinds of people, and when you light those fires, you better recognize that they can get out of control. >> we have a problem in this country. it's called muslims. we know our current president is one. you know he's not even an american. >> reporter: since last week trump has been on the defensive for not pushing back against a supporter who said president obama is a muslim and not a u.s. citizen. on sunday trump said he did nothing wrong. >> he's very capable of defending himself. believe me. i got in hot water over not saying anything. first time it's ever happened to me. >> reporter: but with polls showing voters looking for non-politicians like trump, clinton explained why she's still an outsider. >> i cannot imagine anyone being more of an outsider than first woman president. >> reporter: clinton was also asked about her chief rival for the democratic nomination, senator bernie sanders, and whether she would promise not to run any negative ads against him as he has promised. she hedged and said she has no interest in that. >> glor: thank you. a seaside fire in monterey has claimed a life and two homes. residents of another town are returning home to take stock of what they've lost. here's ben tracy. >> reporter: this weekend hundreds of evacuees took a long and painful journey back to middletown, the community they last saw in flames now in ruins. >> i know several friends that have lost everything in a matter of minutes. >> 76 years of memories gone. report fletcher thornton says he and so many others here are focused. >> we'll all rebuild and give each other a hug and cry a little bit, and then we'll get busy building. >> reporter: before they rebuild, everything too badly burned must come down. since breaking out last week, the fire, which includes middletown, has destroyed nearly 900 homes. it's now the sixth most destructive fire in california history. >> it's going to feel like a ghost town i think for a little while. >> reporter: but valerie hawkins is hopeful. >> it will come back to the small, family town it once was. >> reporter: ben tracy, cbs news, los angeles. >> glor: police in phoenix are standing by the investigation that led to a suspect in the n a string of recent highway shootings. investigators say they traced the gun in four of the shootings to 21-year-old landscaper leslie, jr., after he took the gun to a pawn shop. merritt claimed in court the gun had been there for months, but the gun had not been pawned before the shooting. according to government data just out, the average american household brought in $53,000 last year. adjusted for inflation, that's 6.5% less than in 2007 where the start of the recession. income is now 7% lower than it was in 2000. here to explain, cbs news business analyst jill schlesinger. jill, why have wages been so stagnant for so long? >> reporter: this has been going on for two and a half decades. it's a combination of factors. we know that globalization has pushed jobs overseas and the competition with wages has been really fierce. technology has eliminated a lot of jobs, so a lot of people who are making really solid middle-class incomes, those jobs may not even exist anymore. and then, of course, we've got this very strange thing that has happened over the last 20 years or so. as companies are making more money, they started shifting their profits more toward their shareholders than their workers. so it's great if you have a 401(k), it's good for your stocks, but you kind of would like that wage increase. >> glor: the fed made news by putting off interest rates. is the wage issue part of what they factor in? >> it's part of what they factor in, but the reason they didn't raise rates is because of events overseas, the slowdown in china, market ripple effects. in fact, janet yellen described the job gains as solid. she anticipates we'll see wage gains toward the end of the year that economic growth will improve, but we're going to wait until these other events kind of dissipate and then i think they're on track to raise rates at least one time before the end of the year. >> glor: jill, thanks very much. >> reporter: great to be with you. >> glor: her life was as intriguing as her books. we look back at the life and career of jackie collins. and how the people aboard this burning boat got out alive when the "cbs evening news" continues. echarge with nutritious energy and strength. i'll take that. yeeeeeah! new ensure active high protein. 16 grams of protein and 23 vitamins and minerals. ensure. take life in. ugh! heartburn! no one burns on my watch! try alka-seltzer heartburn reliefchews. they work fast and don't taste chalky. mmm...amazing. i have heartburn. alka-seltzer heartburn reliefchews. enjoy the relief. i accept i'm not the rower i used to be.. i even accept i have a higher risk of stroke due to afib, a type of irregular heartbeat not caused by a heart valve problem. but i won't accept is getting out there with less than my best. so if i can go for something better than warfarin, i will. eliquis. eliquis reduced the risk of stroke better than warfarin, plus it had significantly less major bleeding than warfarin. eliquis had both. that really mattered to me. don't stop taking eliquis unless your doctor tells you to, as stopping increases your risk of having a stroke. eliquis can cause serious and in rare cases fatal bleeding. don't take eliquis if you have an artificial heart valve or abnormal bleeding. while taking eliquis, you may bruise more easily and it may take longer than usual for any bleeding to stop. seek immediate medical care for sudden signs of bleeding, like unusual bruising. eliquis may increase your bleeding risk if you take certain medicines. tell your doctor about all planned medical or dental procedures. i accept i don't have to set records. but i'm still going for my personal best. and for eliquis. reduced risk of stroke plus less major bleeding. ask your doctor if switching to eliquis is right for you. daddy! lets play! sorry kids. feeling dead on your feet? i've been on my feet all day. dr. scholl's massaging gel insoles have a unique gel wave design for outrageous comfort that helps you feel more energized. dr. scholl's. feel the energy! >> reporter: but the reaction even among some other female writers was less than adoring. romance novelist barbara cartland called her work nasty, filthy and disgusting. collins followed that book up with others full of sex and powerful people doing bad things. but in 1983, when hollywood wives, the novel about the rapacious affairs of actors and tycoons hit book stands, a literary star was born. the book was on "the new york times" bestsellers list. a tv miniseries quickly followed. born in england, jackie collins was thrown out of her all-girls boarding scoot at the age of 15. while visiting her sister actress joan collins in hollywood later that year, collins said she had a brief affair with marlon brando. he was twice her age. >> yeah, that was a very short thing. he was my favorite movie star. >> reporter: more than 500 million of her 32 novels have been sold around the world. diagnosed with breast cancer six years ago, collins only told her three daughters until recently, preferring to keep her battle private. the grand dam of trash was presented the order of the british empire by queen elizabeth in 2013 for her contributions to fiction and charity. don dahler, cbs news, new york. >> glor: a new contemporary art museum opened to the public today in los angeles. the broad museum has nearly 2,000 works of art inside a building which is itself a striking work of art. admission is free. up next, a dog in danger and emergency workers to the rescue. and analytical capabilities s that make edward jones one of the biggest financial services firms in the country? 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>> are you kidding me? i haven't slept for two nights. >> you're going to need to do what i say, and we'll get along fine. >> reporter: jan williams takes care of crowd control, and she's also a close friend of the instructor. >> mr. jimmy is one of the kindest southern gentlemen who speaks what he thinks, stands up for what he believes in. >> good morning, everybody. >> good morning. >> all right. i see you're wide awake. >> reporter: president jimmy carter has been teaching sunday school here for 35 years. but since he announced his diagnosis, the crowds have been bigger than ever. while carter has canceled appearances, he hasn't canceled this. >> i have four treatments of what they call immunotherapy. >> reporter: mr. carter begins with an update on his health. this sunday he taught about timothy to some less-than-true believers. >> what do you know about timthy, anything? you know his name, right? [laughter] >> reporter: timothy, he said, is about the importance love. the former president challenged the group with questions, particularly striking coming from man near the end of his own life. >> do you have anywhere in your mind against whom you have a grievance that might be resented by you, that you haven't forgiven? >> he knows that every sunday that he teaches he has a very good possibility of making a tremendous difference in somebody's life. and their future afterlife. >> reporter: he seems rejuvenated by this crowd of people. would you say that? would you agree with me? >> oh, yes. i don't think once you're a politician you ever get over being a politician. he loves the crowds. >> reporter: that's why each lesson ends with a photo session. >> my doctors have recommended that instead of standing up, i sit down. so i'm kind of embarrassed by sitting down, but anyway... >> reporter: some in the pews for faithful. some were there to see carter before time runs out, like ken and jan bryant. >> i said, oh, we can't miss out on that opportunity. that's something we have to do. it's a once-in-a-lifetime thing. >> thank you for coming this morning. >> reporter: a last chance to learn about life and faith from an extraordinary teacher. >> i hope you'll all come back. >> reporter: michelle miller, cbs news, georgia. >> glor: that is the "cbs evening news" tonight. later on cbs, "60 minutes." and first thing tomorrow, "cbs this morning." i'm jeff glor in new york. good night. captioning sponsored by cbs captioned by media access group at wgbh access.wgbh.org >> ♪ >> i'm natasha brown. next on "eyewitness news," pope francis releases a personal message to philadelphia ahead of his visit. we'll break down parking bans that have just taken effect around the city. justin. >> then temperatures will be cooling down as we head into the fall season this week. i'll have the details. "eyewitness news" z everyone is saying, "hey! you gotta get fios!" but why? well, fios is a 100 percent fiber optic network, so you can get 100% out of all your devices. so whatever speed you need, fios has it with the fastest internet and wi-fi available, from 50 to 500 mbps. but the main reason to get fios? we're rated number 1 in customer satisfaction. ultimately, that's why. get 50 meg fios internet, tv & phone starting at $79.99 a month. plus get $300 back with a two year agreement. get out of the past. get fios. >> ♪ >> from the cbs broadcast center in philadelphia, this is cbs3 "eyewitness news." >> see you in philadelphia. >> well, you heard it from pope francis himself. he'll be here very soon. the papal visit is now less than a week away. good evening everyone, i'm natasha brown. thanks for joining us. that greeting that you just saw there was released by the world meeting of families as