an apartment. this is not the place." john marshal reached out to 13 action news after our report on the lack of hot water. "we had the hot water off for 8 days." "took to some old habits and just used baby whips." the property managers and southwest gas resolved that issue - but john invited 13 action news back to reveal even more. "it's unsafe." telling us that a man who was once arrested for opening fire in his own unit - has been allowed back. "gentlemen two doors down decided to shoot of 42 rounds i believe from a 9 millimeters." i counted twenty three bullet holes - almost the same number of roaches that another tenant says she's killed in her unit. "it's disgusting when you're cooking and you see these we're not used to that." the tenant says maintenance men have fumigated the unit 5 times and the list goes on and on. "they take forever to do it." "right here is a a nice size nail from right here in the carpet. it went through my foot. it took them about a month to come and repair it. when we went to the front office to ask them why... "people are telling us that you're not responding to their complaints." . police say the driver of the car is a female in her late 20, was the only person in the car when this happened. they say she was heading eastbound when she hit the median, crossed over into the westbound lanes, and hit the bus stop. a man in a wheelchair was waiting at the bus stop. he was taken the the hospital but did not survive. one man who rides the bus here often was not surprised by what happened here this afternoon. sot louis westry takes the bus here 14.18.50 it could have been me or my kids at that bus stop 51 i used to work down the their house suddenly went up in flames this morning. this cellphone video shows the flames near pecos and gowan. 3 people were inside at the time. we spoke with a man who did everything he could to save his family. junior rivera, fire victim 4:20:37-4:20:44 "i was thinking gotta get my grandfather out of this house and not worry about my stuff. they're more important." butt with 4:22:08-4:22:14 "it's saddening that the house burned cause we lived here all our life and we've really got no where to go." unfortunately.. one of the family's dogs couldn't escape the fire. the family is now getting new at -6- tonight... a new, supposedly.... state-of-the-art system goes down. despite a recent... multi-million-dollar upgrade... metro's 9-1-1 system had an hours- long outage tuesday... leading to delays.... dropped calls.... and busy signals!!! for one -30- to -50- minute window... no one could get through.... to 9-1-1 at all. contact 13.... chief investigator.... darcy spears has been looking into 9-1-1 problems... and... continues the hunt for answers.... to tuesday's critical system crash. darcy standup: though the 9-1-1 system is now stable and metro says calls are being taken without any issues, they still don't know exactly what happened. their service provider, airbus ds communications, says there are several areas being investigated as the probable cause, but they don't have a firm conclusion yet. and probably won't until the middle of next week. airbus says 9-1-1 networks are complicated and any downtime is often an isolated issue unique to the system. metro has stepped up monitoring call center to immediately trouble-shoot should anything else go wrong. metro remains very concerned about that 30 to 50-minute window where no calls were going through before they started re-routing to north las vegas and henderson. that, too, is under investigation. they had hoped to have a back-up system in place at the beginning of this year so calls wouldn't have to be re-routed in the case of a system outage, but the backup is delayed until spring. what happened tuesday is just the latest in a string of issues contact 13 has uncovered with 9-1-1. 1:43 debbie: and i said, oh my god i'll go call 911! and i went to the land line in the bedroom and i called and it said... it said... "911, if this is an emergency, please hold." and i thought no! that can't be right! darcy stand-up: 9-1-1 is often answered not by a live person, but a recording. we've discovered callers in a state of emergency on hold for up to six minutes. our upcoming special report type of system failure that devastated a local family. please join me for this important story tonight at 11. darcy spears, 13 action news. 13-action news is following some new weather developments tonight. live look outside right now at what has been a clear afternoon across the valley.. but the temperatures are falling again. let's go to chief meteorologist bryan scofield with the latest on how low we'll go tonight.. and when we'll see a warmup. bryan? high pressure will slowly take over the weather on the west coast keeping the skies clear and allowing temperatures to warm into next week. tonight lows will bottom out in the upper 30s with a few areas in the valley getting as low as 33, but overall warmer than the last couple days. friday will be a little warmer with highs peaking around 60 with just a few overhead. there could be a few moderate gusts out of the north on friday but nothing more than 15-20mph. officer shot in the bronx officer shot in the bronx new at -6-... tonight.... new video is released showing the moments leading up to the where you can see a truck driver pulling out a gun on a motorcylcist. 13 action news reporter.... gina lazara breaks down.... the new video for us now. gina? in studio: hundreds of thousands have seen it already. the video recorded on a motorcyclists's go-pro that shows a heated confrontation between a biker and a truck driver -- involving a gun. but now -- after lots of criticism about what led up to this moment -- the biker decided to release the first half of the video. track: this is the video that got everyone talking. nats of original video of heated part the biker is releasing this video to prove the point that no one in the motorcycle gang instigated this whole thing. nats of new video you can see the group of bikers riding together....switching lanes periodically.... one of them doing a couple wheelies in the first. but it doesn't appear any of them went up to the red truck first. nats of new video in fact, truck driver starts talking driver was the one provoking the incident. the biker says he heard the driver say he had a gun in his truck! nats look live tag: we reached out to the driver of against neither the truck driver not the biker. reporting in the studio gina lazara 13 action news. the woman accused in that horrific crash on the las vegas strip was scheduled to appear in court today. lakeisha holloway wasn't in the room.. but she still made her presence known. holloway's screams could be heard in the courtroom.. after she was put in a holding cell. the decision was made after officials determined it wasn't safe for her to appear in the crowded courtroom. breaking news right now on the las vegas strip. chopper 13 is hovering over mandalay bay.. where animal activists are holding a rally to protest trophy hunting. they're holding it at the resort.. because mandalay is hosting a massive gaming convention. scientists and animal activists with the humane society researched states with mountain lions. nevada doesn't have many of the big cats... that's still a problem. the activists claim mountain lions are moving to other habitats.. such as neighborhoods.. feeding on livestock.. and pets. that's the latest from the breaking news center. "the welcome to las vegas sign" will be going red tomorrow..... for women's national wear red day. it's all in an effort.... to raise awareness and support for heart disease.... among women. county commissioners.... alongside members of "the american heart association" and "dignity health"..... will flip the switch at 10 a.m..... tomorrow morning. a frightening situation for a 4 year old at a valley daycare. avery morrison, 4 years old left behind at preschool "i got left outside and i was so scared" up next.. why the school is still forcing her mother pay-up.. even after the incident.. as action news digs deeper into the daycare's past. and... caught on camera... a veteran springs into action.... to take down a crook! how it all started... just ahead. a florida man.. already considered a hero for kick off a super big weekend with some super big fun comedian sinbad and superbowl winner mike flannagan are live in studio plus former mayor oscar goodman with his big game pick friday at 2 on valley view live. today on valley view live -being cheered again for taking-on an armed robber. surveillance video shows the moment a gunman stormed into a brevard county gas station demanding money. you can see the vet go to the register with the man pointing the gun at his back. but when the gunman moves beside him.. the vet quickly grabbed him.. landed some punches. the robber took off. a story you'll only see.... on action news tonight!! a valley mom is feuding with a pre- school.... after they leave.... her - 4- year-old daughter behind... on the schools playground. action news anchor..... lesley marin is live from centennial hills..... where she spent the day learning more.... about the schools history. lesley.... it was here at creative kids learning center where 4 year old avery's first day-- included being left behind by her teacher, the teacher being fired and now the parents out of money-- avery morrison, 4 years old left behind at preschool "i got left outside and i was so scared" since the situation-- the school has fired the teacher responsible. but just how many times does this happened at the creative kids learning center? we checked into the location here at centennial hills-- and according to the day care licensing board-- the school has no history of complaints.. action news-- they have received many compliments for the preschool. but despite the facts-- this mother says this was her worst nightmare shannon morrison, mother 14 secs "i have toured other schools but now i'm terrified" "because this is what happened to her still when we driver by there she says it's the school that left me behind...it breaks my heart" according to the licensing board-- the preschool did file this incident when it happened. as for the money the mother feels she is owed-- she'll have to file a complain with the better business bureau. live in centennial hills, lesley marin, 13 action news a preliminary hearing has been reset to april 6th for deangelo matthews. mathews is charged with killing a man last may in the valet parking lot at the paris on the same night as the mayweather-pacquiao fight. mathews is already serving 7 to 12 years in prison for a separate robbery conviction. the nevada state contractors board has cited.... nearly -2- dozen unlicensed contractors. during -2- separate undercover sting operations last month... investigators cited the suspects.... for contracting without a license.... or... illegally advertising construction services. at least.... -2- of the suspects have criminal records and... at least -1- has been previously cited... by the contractors board. a big cleanup is underway across the southeast after another day of severe weather.. including several tornadoes. in tennessee.. a surveillance camera at a high school shows the moment an ef-1 slashed across the building. and at fort stewart, georgia.. another tornado came through the base.. terrifying parents and children. nats "abandon your vehicles and trailers " oh my god it's taking the roof off houses. are we going to die? the military had to move 50 people to new housing. destroyed. high pressure will slowly take over the weather on the west coast keeping the skies clear warm into next week. tonight lows will bottom out in the upper 30s with a few areas in the valley getting as low as 33, but overall warmer than the last couple days. friday will be a little warmer with highs peaking around 60 with just a few passing high thin clouds overhead. there could be a few moderate gusts out of the north on friday but nothing more than 15-20mph. saturday will be even warmer with clear sunny skies and the winds will start to die down as temperatures warm. highs will be in the low to mid 60s with mid to upper 60s sunday and upper 60s to low 70s coming monday. temperatures stay nice and warm through the middle of next week as high pressure sits directly overhead and will allow for some simply wonderful weather to make up for the cold we've seen later in the week some high clouds may push over the city which could cool temperatures by a few degrees, but long range models don't have any kind of significant weather change in the works for the next 7-10 days. a las vegas company is planning a -1- hundred -25-room hotel.... by the las vegas motor the hotel would be.... a "starwood hotels-branded development". construction is expected to begin... in july... and... take about a year to complete. once finished... the hotel will be operated.... by crescent hotel management. it's expected to create.... nearly - 30- permanent jobs. police still need help tonight in the desperate search for a teenager. what the family is now doing.... to entice more people in the search! they say the manager of this wendy's received a call from someone claiming to be with the fire department.. telling them to immediately break out a window of the restaurant. when that activated the restaurant's fire system.. explosion.. so employees did exactly that. police are now trying to determine the source of the call. right now... deputies need your help.... finding this girl. they say.... skye damrau ran away from her in january. her family hasn't heard from her.... since. she's only -13- years old. an update on the search for a utah teenager.. missing now for 5-months. the family is now offering a 10 thousand dollar reward for information leading to location of 17- year old macin smith. he was last seen at his home in st. george. there have been no confirmed sightings since then.. but people did report seeing a teenager trying to hitch hike to las vegas around that time. if you have any information on where he might be.. call metro right away. next on action news.... live at 6:30.. jet noise.... at all hours of the day and night.. it's upsetting some residents close to nellis... up next... you'll hear what has them so bothered. and.. we'll have details on an intense chase involving metro and nhp.. that ended with a man being taken into custody at gunpoint. congress doesn't regulate wall street... wall street regulates congress. it's a rigged economy that sends most new wealth to the top 1%. and it's held in p by a corrupt political system where wall street banks and billionaires buy elections. my campaign is funded by over two and a half million small contributions. people who know you can't level the playing field by taking more money from wall street. i'm bernie sanders, and i approve this message. tropicana & maryland pkwy building fire we're continuing to follow