The opportunity that were trying to create for them. How can we over these next few years, do an even better job creating ton for our people. On can we embarrass environmental sustainability in new ways and make a bigger difference in these are the thing were working on today. Rose Time Magazines person of the year and walmarts challenge when we continue. captioning sponsored by Rose Communications from our studios in new york city, this is charlie rose. Rose today Time Magazine unveiled its choice for 2014s person of the year. Since 1927, the magazines editors have recognized the person or persons who in their words, quote, most affected the news and our lives for good or ill, and embodied what was mportant about the year. This year, it is a group of people, the ebola fighters. They are the doctors, scientists and felt workers battling a disease that has already taken more 6,000 lives. To talk about this and the heroism of its subjects, im pleased to have nancy gibbs back at this table. Welcome. Thank you charlie. Rose let me read what you said. Not that the weapons fights thes heart fights the fight. It is true of the war that is waged with bleach and a prayer. First responders refuse to cry wolf even as the danger grew but the people in the field, the special forces of Doctors Without Borders medicines frontier of the christian medical relief workers and many its from all over the world who fought side by side with local doctors and nurses, ambulance drivers and teams. There you go. Those are the heroes youre talking about. They are. And the kind of courage it took for them to fight the fight and the risk to each of them individually and to their families was extraordinary. Ebola is an especially dangerous disease. Anyone who treats the victim becomes one. Weve seen a number of doctors and nurses, more than 300 have died of it fighting it. Rose does it seem to make the choice obvious and easy. In a way. This year the more we thought about it, we sort of decided a couple months ago this was the way we were going to go. It became clearer and claireer as we talked to these people, heard their stories and watched what they were doing. In the context of a Global Health sils tell that did not perform very well and thats the crucial part of it. On one hand you have extraordinary heroism and courage which was all the more important because theyre protecting the rest of us. It is not as though in a globalized world, a pandemic is not able tongfaster than ever b. And so if our disease surveillance is tell dont work, if the alarm arent heeded, then the entire world is at risk. These are the people who basically bought us time. Rose with that time what are we doing. Finally whats extraordinary in march and april the frontline workers, the doctor and people yelling and screaming this is different, this is really serious. And they were basically being brushed off. They were accused of crying wolf it took dr. Kept brantly and te doctor to be flown back to emery for the world to really wake up. After a week after dr. Brantlys evacuation the bank allocated a Million Dollars to the fight, the World Health Organization declared it a health emergency. But it was months after the alarms started sounding at that time this thing was spreading. Rose why were they late to the fire. They lost a certain amount of funding in the years. Par a of it is bar accurate ig battles. They are gel else of their privacy. The local office told the cdc go away weve got this. You haveqvktco a headquarters in geneva who cant control whats cloarg to the ground and more and more people are getting infected. Rose where are they in term of the progress. There are scientists who have literally been working on this disease for decades. There are vaccines being fast tracked. Off yesly tragically weve learned a lot about this disease and what works in treating it. Rose gives you a mirror into the disease. It does. And whats remarkable,qj ree of the five people we feature are themselves survivors and are in many cases survivors are donate knowledge their plasma help victims beit helps confer some kind of extra immunity. Rose well come back to the ebola fires. Number two u at least among those others considered were the ferguson protesters. What was the argument for them and what was the argument that said not now . 2qni well, certainly what stad in targetson and has since spread all across the country and gathered even more momentum with the case of rice in cleveland and garner here in new york, with a have restarted the long standing conversation in this country about race and justice and accountability. And it was those pro, it was not as though Michael Brown was the first black man to be killed by a police officer, and yet in this case, it became the center of a debate about police and the militarization of police and how these interactions go that has continued ever since that day in august. So we looked very hard. Its too soon to say in a way what the long term impact of those protest is going to be but i think what the protesters themselves say isnpeople pay ato something thats been a source of enormous pain within these communities for a long time. Obvious the year started in sochi with this huge coming out party and then the next thing hes basically redrawing the map of eastern europe. And reassert russian nationalism in a way we have not seen in the post cold war e raw and what people thought were settled and forcing the rest of europe and the rest of the world to really think what do we do with this guy and how do we draw the line and how do we enforce the lawns that are drawn. Rose why isnt isis isnt in this mess. Is this a force trying to create a state thats engaged in hoe receiving violence. It is. And the vehicle for telling that story and addressing that we choose is barzani the leader of the iraq kurds who arguably hole the future of iraq if not much of the region in his hands. Hesa o rose into three pat could find some defining centralization. He has 350 mile long line fighting against isis. And how this plays out and the future of iraq is going to have an awful lot to do. Rose did you have a hard time putting isis on the cover as the person of the year . I would have a hard time doing that. Rose would you have a hard time of somebody who had americans the way he does or the organization does. When it comes to setting the priority ill go back to where we ended up which is that as much as the individual acts of the ebola fighters mattered enormously. Theyre looking forward at what we faced as a Global Community and what we learned this year. Look at the conversations we had as a result of the Ebola Outbreak in this country. Ha is allowed to order someone to be quarantined, who is allowed to post a guard outside your door. Topeoples temperature at the airport. When Chris Christie quarantines casey him caulk its who has authority. This is a disease as horrible it its not nearly as infectious as an airborne pathogen would be. And so as a test run, about our ability to face a threat like this, we learned a lot from this. If we didnt learn, if we dont apply those lessons then we would have missed an enormous opportunity at the cost of a great many lives. Rose the also reminds us or reminds me of a death like this five nights a week. It reminds me they are out thee in the rill many of Global Health dressed like ebola we havent come to pressure. Thats right much the same globalization that makes it easier for us to unite in fighting a threat like this also makes the threat greater so it can travel rose threats we dont even appreciate. Just beginning to understand the power to multiply. Ebola has been around 40 years but its never behaved in this way. Its behaving in ways weve never seen before and thats where it posed an extraordinary danger. Rose so why jack the alibaba was the largest in history. Well see but he is in a powks to remake Global Commerce in a way that i think were going to be paying a lot of attention in years to come. Ua you take an enormous market and in his case you link Small Businesses and merchants and suppliers in a very frictionless way. I think that is going to be, its a very different model in a way than other e commerce like amazon. Im sure you will be him here at the table. Rose he does represent that kind of stuff. Why not taylor swift. We had her on the cover a few weeks ago not only as the biggest pop star in the world, she, shes bigger than anyone, i bigger than lady gaga, bigger than bayonce. But shes a business woman where shes become a spokesperson for the value of content. When she pulled her music from spotify and says i think the contempt needs to be valued and artists need to be paid for their work. Thats a debate thats happening across all different areas of media and she really put a flag in the ground. And i think its going to be fascinating to seat impact of that Going Forward. Rose who was the last entertainer who was the person of the year . I would say depends on how you count this, but and i think in 2004, we made bill and Melinda Gates and bono the person of the year. Rose thats bought of their you can say was it bono because of the wayjhis powers ar a new kind of philanthropy. Rose can i show these pictures. Absolutely. Rose this is jerry brown. Both of her parents died in a single week. They ran a medical clinic. She is a nurse who counsels ebola patients. Shes a survivor herself so shes able to go into the Treatment Centers and essentially give patients hope. Because she says i got it, i survived it, you can too. That just the possibility of hope has enormous power with these patients. This is el law watson striker who is a Health Educator for Doctors Without Borders. Shes on the ground from the very beginning in guinea and elsewhere trying to educate the community about how ebola spreads and get the word out because you have to be able to contain it, keep from infecting each other. This is an ambulance driver, runs an ambulance team. Also a you are survivor. He contracted it when he was helping a little boy. He said i will try to save others. Because it has benefit to issues a. And finally kent brantly who was at the same hospital of dr. Jerry brown. He too contracted the disease and wasog brought back to emory for treatment. Rose thank you. Glad to have you here. Thank you. Rose back in a moment. Stay with us. Rose tonight a conversation with walmart ceo doug mcmillon. Consumers with find low prices online all the time. Walmart is determined to catch up with the transformation in retail and with amazon. Experimenting with delivery and store format. Since taking over mcmillon has investment in e commerce and hes the youngest ceo since sam walton founded the company in 1962. He rose quickly through the ranks. He led the International Unit and we spoke with himvy at a buy walmart at washington d. C. Last week and here is that conversation. We just went through one part of the holiday season. What did we learn. I think one of the things we learned from black friday and thanks i gooding weekend is just how retail is changing so quickly. Some of themes that have been talked about are really starting to become important. Rose you even said its a transformation of the Retail Business. It is, no doubt. The internet has changed all kinds of businesses. When you put internet together with mobile, it is going to be revolutionize retail even more and faster than maybe retail might have changed in the past. If you go back and look at history, retailers km and go. You could list them. Go back a hundred years in this country and retailers have groan and whatever reason they have declined. In some cases unique reasons. In our case, were now 52 years old. Weve done a good job for opening and operating stores for customers and fulfill our purpose. We have to today learn new skills, many of which are digital. Some of which are based on data and technology and put them together in a way our supply chain is efficient and serve customers in a way they want to be served. Otherthly ultimately the winner is the customer. You have ag cess through your phone or cab let or website an incredible number of items, incredible number of retailers. You also have more transparency that relates the a price that an item cost. You can come to a store and get, you can go by and pick it up which were seeing tremendous growth people coming to the stores and picking items up and you can have it delivered to your home. Rose when you look at the past holiday thanksgiving, friday and then cyber monday, sales were down on black friday and up on cyber monday. Relative to our plan, sales did bounce around. If you look at all of november, some of the efforts retailers made to ved the business out did start to take hold and i believd the internetting related stphaoeufplt they can buy earlier. They can buy early, late. We had events online thursday morning when you might have been preparing the meal and cyber monday and cyber evening. But the store were really cranking during thursday and friday. We on thursday had over 22 million visitors to the walmart stores. People downloaded 25 million times. We are seeing customers increasingly online and mobile device in increasing ways. Thats what im referring to describing a transform agent. Mobile for example which has been increase in importance, surprised me over the black friday weekend that 730 of the orders we received digitally came from mobile device rather than from the website. Rose that surprised you. Its higher than i would have guessed. Rose how do you explain it . Simply people are more familiar with digital or more mobile and become aware how they can crew it and second they can take it to the store and see something and order it right now. People are smart and adopting new tools and technology very quickly. We have for example this too many called saving catcher. On our app you can download this part of our app thats got scanner receipt and well go out and look at local competition and let you know if we found lower prices and give you that amount on at< gift card. The customer option is everybody wants some form of price insurance and we are the low price leader so it made sense for us to do that. Thats an example of customers adopting technology very quickly. Rose you mention the fact people now order online and come pick it up themselves. Whats behind that and whats the psychology at work. People are working and moving around and they dont want to eight at home. They can also save freight in some cases. The uk is the best example i could give you. Weve been delivering groceries to home for 15 years in the uk. Thats something in this country and other countries people are interested in and they think its going to be more important in the future. In the uk, we still have over 90 our sales down in store. And the last few years our team has been adding a pick up capability on the parking law, drivethroughs ands to even taking a truck and parking it at a tube station so they can meet people home from work. Customers dont want to break stroyed. If theyre going home from work, lee dont want to miss stride,. We want capability however a customer wants to shop. Rose what does this mean for the size of the store youre building. Great question. If you look atjsnft united stato over 2,000 square feet. We started adjusting Super Centers down to a smaller size. 150, 180, ranges like that. Rose you did that because you didnt need those end do of stores because people are shopping online, you didnt need the space. We found out how big was too big and some customers dont want to walk all that far. So theres kind of a natural adjustment thats taking place over time. As i look forward, i am very confident that great stores will still be important to the customers. They will get smaller and continue to have the fastest turning goods. Other items you might order online and stick up at the store a little later. Rose what do we know about shoppers. Have we seen a decline on impulse shoppers because now they have more access to information and they can plan more. I think thats a interesting point. Some people do say Online Shopping doesnt enable spontaneous shopping. And i just dont think thats true. You can surf online. People still are people and they want to find a new item, something thats exciting. Theyre interested in self gratification. Sometimes theyll be in the store or browse rose is thee changing in terms of who come to walmart and who shops online versus who doesnt. Does it have to do whether they pay cash or not, that kind. So the u. S. Demographic is basically what the walmart customer in the United States is. We look very much like that in the statistics in every i with a. We do have a little bit of a lower income level, mid lower income is a sweet spot but middle income shoppers and basically everybody who is value conscious which includes wealthy people shop at walmart for some things and sometimes. Rose does it change your product. Looking at the profile has your Product Offering changed because of the profile of your shoppers. For example you have more high priced items. Think about the ability online to fill a broader assortment. In the beginning when the internet was taking hold it wasnt about average income consumer but thats passed. Rose where is walmart going. For example, im told youre getting involved in selling gasoline. You cant sell gasoline online. You cant ship gasoline to somebody so theyve got to come to the store to pick it up. Whats the market for that and why is walmart interested in that. We operate some fuel stations in some on our locations. Some of our sams clubs andwal. Were able to show the customer value. We love to put a low price on a gallon of fuel on the street and let people know were the low price leader. We try to do that with the soft drink machines at the pin stores well. Traffic matters, fuel, pharmacy, fresh food, categories like that bring people to the store so those important. Rose who is your competition. Seems like everybody today. Rose costco and. Yes, and brick and mortar, puree tom. Its very competitive i the person who is going to win is the customer. And the sharper we have to be. Going backer to sam walton. Part of our dna was interest in learning from others. Learn good ideas. Dont be so proud you cant implement a good idea. Rose when you talk about walmart you talk about amazon. Ever