operators mistakenly logged the call as a suspicious incident instead of a shooting, and the supervisor didn't catch the error. the lead investigator calling it a catastrophic failure after an internal investigation revealed at the most critical time when the incident occurred, a movie was playing at her workstation, streaming flicks instead o responding to calls has gotten the supervisor suspended. >> we're not perfect, and obviously we made mistakes, and this day we made one. >> reporter: and tonight coral springs says this mistake has now prompted a major change in their policy, saying streaming services of any kind while on the clock is now forbidden. lester >> morgan, thank you up next for us tonight, a life-saving twist and a heartwarming proposal.