second painful phone call. >> she said, i just want to check in with you and let you know that your mother's doing fine, that she doesn't have a temperature. i said, that's [ bleep ]. my mom died at 3:30 this morning. and she was -- oh, my god, you know, that wasn't in the chart. >> just an awful story. let's get to matt gutman, who joins us from california tonight, from san francisco. back to the breaking news on the cruise ship. those test results coming back positive. 21 of them, at least for now. the question is, how are you going to get immediate help to the patients who tested positive while also protecting those 2,400 passengers? >> reporter: i just got off the phone with federal officials. they say they are working on those plans right now. now, here's what we do know. the 1,100 crew members aboard that ship are going the stay on that ship for testing and possible quarantine. the 2,400 passengers are going to be disembarked at some point in the near future at a noncommercial port.

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