100,000 people in the city who tried to get out time and time again but the russians showed the evacuation. >> and the red cross has been trying to get in and try to make agreements with both sides. they say we have buses and we are neutral and pro- humanity and we just want people to get out who want to get out to safety and we want them to get the aid they need but in their way of responding without placing any blame, red cross is saying we are unable to do that at this time so many people are stuck in the city suffering and they literally can't get out even if they wanted to, they don't have food or water, they are chopping down trees and burning them to stay warm, heartbreaking. jon: jeff paul live from lviv and ukraine, thank you. we will have more on this