Fate. Everybody pauses and everybody begins reassessing and examining not only fellow passengers on that plane but now the guys piloting it. Thats why this story still grips because oos about a lot more than a crash in the alps. To aviation expert seth kaplan analyst charlie ohka. You say the Airline Industry is still okay but know that there are these caveats and incidents that happen, but we shouldnt obsess too much why . I think the Airline Industry has really its magical to most consumers. Being able to get up in an airplane, fly somewhere and in a couple of hours you are in a totally different country or totally different part of the usa i think is still amazing to people. Thats part of the fascination we have with Something Like an airline crash. Flying on airlines is far safer than hopping in the car and driving around the corner. Neil you are definitely right about that. Particularly with a pilot we reassess things, the big reason why Airline Stocks are pounded this week this idea that wait a minute, weve got a repiratize our worries here . Exactly. Oil prices have something to do with this also. If we put ourselves back in that post9 11 mindset you know people asking why is the door so hard to penetrate . Well, back then the presumption was the bad guys are outside the cockpit, right . Its about making the cockpit as secure as possible. And neil hard to optimize for everything. If youre going to do that youre making it yeah harder also for the good guy when he happens to be outside the cockpit in the rare incidences. Having said that, neil if we think back to the egypt air pilot murdersuicide, that was in 1999 before 9 11. It wasnt as if the doors were easy to penetrate. Hard to get it all right. Neil you know obviously, this turns out this is what happened. I think, charlie to your point, the man trumps all. Theres a great demand for travel particularly in asia and europe. A great demand to fly anywhere everywhere. Im wondering if we start reassessing the costs here and start saying we need to beef up security in the planes. Might mean higher ticket prices. What do you think happens . I dont think its going necessarily mean higher ticket prices. Here in the United States, we have very specific rules in terms of cockpits. Everybody, theres always at least two people who have access to a cockpit. If a captain has to leave or first officer leaves, Flight Attendant can go into the cockpit of pit and take their place. Neil were going to get into, this what good does it do if a Flight Attendant gets in, there he or she is not going to be able to fly the plane . In this case they could have gotten the door open. Neil unless the crazy person doesnt kill the person. Absolutely. There are lots of scenarios to make up. I think that the system we have in the United States right now is quite good, and we havent had a problem, and its something which i think that we should focus on and say look, everythings been going fairly well for us in the usa, and i think that the European Airlines are moving to a u. S. System now. Neil watch that closely. Seth, what do you think this means . I mean obviously, maybe given 9 11 we obsess about planes and know the bad guys obsess about planes whether they are terrorists or crazy pilots. We know that remains an obsession, why do you think that is . Yeah, and to charlies point. Its remarkable how quickly we learn. All of a sudden, we are a day after we learned what happened and already most of the European Airlines are doing things more likely in the u. S. As for just the broader obsession with airlines a lot of things you said, and i sometimes ask myself this myself, most people we use our cell phones all day long. Shop for groceries few times a week. Most people fly maybe once or twice a year and think more about airlines than Cell Phone Company or the supermarket, and yeah, part of it is that neil the cell phone or the supermarket wont kill you, right . You are right. Its beyond that flee. Is part of emotional attachment. And some of the best and worst moments of peoples lives can involve airlines. You go on honeymoon, you get on airplane, you went unfortunately to the funeral and the airline was canceled or delayed or what have you. The extreme circumstances, as charlie said before amazing what the industry does accomplish. Yeah, those bad extremes are so much more visible as you said than what happens with your cell phone or at a supermarket. Neil thank you, both to charlies point, airlines overseas arent the only ones not following pilot protocol. Trying to get everybody on board with this, but theyre not required to have two people in the cockpit. We dont necessarily always follow that to the letter safety expert says we need to crack down on that. Even though this does exist in the United States, two people have to be in the cockpit, the captain or the copilot goes out to the rest room. Are we not always honoring this . Ive been on flights where it hasnt been honored. A Flight Attendant will stand they put a beverage cart in front of the bathroom and the Flight Attendant will stand between the beverage cart and the cockpit door so at that point in time, there is only one person in the cockpit. I think there is much more that the Aviation Industry can do. First off, video. Why is there not video in the cockpits. Neil how would the video have helped in this case . I dont know if it helped in this case. You have a psychopath a criminal act. It does serve as deterrent. I get videoed you get videoed walking down the street. The Airline Pilots association is against video, but i see no reason why the cockpits shouldnt require and have video because it would give us more clues than just the cockpit voice recorder. The cockpit voice recorder was great 30 yoeshgs technology has changed. Neil you mentioned the protocols, i got into a heap of trouble with pilots and Flight Attendants emails after i mentioned what you did ive seen the case where the pilot will step out or the copilot and a Flight Attendant doesnt go into the cockpit of pit but he or she is right outside the door guarded by the nefarious snack cart. My issue is ive seen it myself. They said no no no there was obviously a third pilot you didnt see. And im telling you, ive seen it. Ive seen it as well. Neil now im wondering, they are very protective. They honor that to the letter. Im sure many do. Ive flown many times and seen many who have not. Do you think were going to button down that and honor it . Absolutely. Just because its regulation doesnt mean though the airlines shouldnt follow it day in and day out. In the aviation cases im involved in, i cannot tell you how many times pilots violate the sterile cockpit rule, their failure to adhere to that rule. Neil what is nonpertinent communication. The game last night . Certain points of the flight, the pilots must only talk about flight operations. Ive been involved in cases where they talk about babysitting, what they did the night before, and all of that led to distraction which caused them to make a mistake. Just because its a regulation though the airline should be following it repeatedly over and over, unfortunately ive seen it youve seen, it they dont do it. Neil i know were going to get emails as we speak over that. Thank you very much. Youre welcome. Neil back to the copilot. What if he had a medical issue, just fainted . We hear a medical history, a doctors note certificate. What could that mean . To dr. Rosy you cant rule anything out. What gets in the way of that doctor, indication that he, in this case the copilot deliberately locked the door that he had the wherewithal to do that. So much we dont know. Youre saying we have to explore anything and everything. Yes of course, there is very specific issues around the copilotss health and talking about the global issues what to do when someone is not well. I dont think we can make any diagnosis when we know very little. Suppositions. He had been ill in 2009. He was 21 years old. Neil at time. At the time. Hes 27 now. Hes around 21 years old at the time, when he reportedly had a major depressive disorder which resulted in him taking more than several months off his flight school. That should have been information. He took time off from flight school. Must have known why he took time off. Neil im far from an expert. I assume that psychological tests were updated on a regular basis, every year two years. No they are not. Neil in most cases they are not. Very important to obtain that. Neil what would you look for . Lets say we do these every year. Psychological testing is done in this particular airlines case that the psychological testing is done when theyre hired but not repeated throughout the training. Neil what would you do a year or two years later . There is this issue about privacy and confidential neil youre asking about relationships or financial loss. You have to ask about Early Morning awakening and sleeping and eating disorder. Neil they could lie about that. There are things that could give you indication. Neil can you see through a liar . Can you see someone trying to hide something . Its subjective, you can tell whos lying or not. The bottom line is he took several months off flight school, all right . Someone apparently loved flying. Someone doesnt do that unless theres a major issue, that should have been honed on and record psychological assessments. Neil someone brought in to peoples attention, and he was aggressively questioned about that when he returned. We dont know what aggressive means. We dont know that. Neil what we know is that he was cleared to fly afterwards. The point is major depressive disorder is not a minor depressive illness it recurs, can recur and lot of cases it does. Neil in the first leg of the journey from barcelona, he did it in the second leg . Thats too small a time. It would have been a gradual ongoing issue. Neil could someone preplan that . No. In major depressive disorder he could have had dilutions or the medications could have made him more suicidal. I know there was no note indicating suicide he didnt have religious or political issues making him do this from all accounts. Neil really quickly someone who seems suicidal why take everyone out with him. Delusions, resume nations that are clear in depression. Neil scary stuff. Doctor thank you very much. Do you ever wonder if steve jobs could only see apple now . Rocketing to a trillion dollar behemoth, would jobs believe it . The book that leaves me thinking he might have predicted it. What the tech . Another side of the Thomas Edison of our times that might just change every jobs notion you had. The real question that needs to be asked is what is it that we can do that is impactful . What the cloud enables is computing to empower cancer researchers. It used to take two weeks to sequence and analyze a genome; with the microsoft cloud we can analyze 100 per day. Whatever i can do to help compute a cure for cancer, thats what id like to do. Neil well, two weeks from today, you can place your order, at the biggest apple marketing gamble since the death of steve jobs will be on. Lets say the clock will be ticking. How many iwatches does apple sell . What if its not 10 million in the first year . Are expectations so extreme that 8 million will be deemed extreme disappointment . Thats the thing about being a category killer you get killed if you dont kill it all the time. And it all started with steve jobs who set in motion a company that choreographed success and single handedly made drama out of a simple product announcement. Tim cook, this apple watch is his baby. His steve jobs moment. His becoming steve jobs moment full. The book that finally unlocks the riddle in the conundrum weve always called steve jobs putting in perspective the evolution of irrasible even moody genius into a cooler, calmer peaceful visionary with, me the author of this stunning book, brent chandler. On what they learned on the greatest technology minds. I came across im going clean up my language i said Something Else during the break. He comes across whether its your book or isaacsons book. He had a lot of jerk qualities. Hes kind of obnoxious, didnt mind it he was a genius what do you think . If you were outside his close circle of friends or the close group of colleagues he worked with at apple, he really didnt care what you thought of him. Deeply, deeply didnt care. You know, you might be youve been very nice us to and said hello, and weve never met before. Steve wouldnt necessarily be like that. He didnt really manners were not as porn to him as they might be to you and me. Neil i get that i get when he wanted to make the apple headquarters, the whole idea was to get everyone so they could talk, yet he didnt believe in it himself. It wasnt that he wasnt a social animal. He was an extremely social animal and highly skilled. He had highly attune eq, emotional quotient. He could perceive especially weakness, but he could perceive a lot of things almost instantly. He had very sharp social skills. He just didnt choose to use them for social implications. Neil the niceties that we all sort of do. He wouldnt build a better product. They used to talk about sugar coating and sugar coating is just vanity. Its only because you want somebody to like you. Thats why do you it. And they were like, its better to deliver the bad news straight up. Neil johnny ives with his designers . Pretty clear about what works and doesnt work. Neil the perfectionist and all, that you address more the Wilderness Years between the first firing at apple and returning as the savior, and that included the next period the pixar period, im not saying he got nicer, but he seemed to be more at peace and resolve to what he wanted to be . He learned a lot both from the failure which turned into a small success but more importantly from the failures at pixar that led to a giant success. It taught him about a business that relied upon all sorts of creative people contributing to make something that he didnt even understand how it went together. Neil how did you get him to talk to you as often as you did . We were both curious about similar things, and so i think like he liked a lot of the questions i asked. He seemed to like some of the things i wrote. Neil was it tough to juggle the personal relationship that you developed versus being the journalist at heart . Not at all. When you see somebody with great frequency, when i say great frequency, i mean every month or six weeks for a long for decades. Id see him at home at the office. Not always for a story, and so we have this other just friendly relationship where we were just we like to talk to each other, and so that changes. Neil you saw another s him. Yeah, its an interview, but its always a conversation. Neil now ive interviewed him many times over the years with the various products, and he was a great salesman but never wanted critical questions. He would turn you on fast, he was possessive that way. You also got to tim cook. Cook was not a fan of that book, sxiem wondering why . Because that was the sanctioned condoned biography. Well we were surprised during our interview with cook about how forthright he was about that and you know he told us in the interview, he did not like the depiction in that book i think that you know, everybody has a right to their opinion about all of us. Neil what did cook say about the depiction of he and jobs in this book . Cook, i dont think, has come out and said anything. Neil he had the liver story. He told us the story about his liver. Amazing interview. Apple didnt talk to us for two years during our reporting. When we signed this book up, they wanted nothing to do with it. They cooperated with one book they were done. Neil they felt burned on that book. And they were done. Two years later were told okay, were going to work with you. Three weeks after that, we have our interviews. Neil you both have very good reputations, but the one thing i want to talk about, referring to the genius that was jobs, there are two different competing views on this where you talk about steve wozniak, and the idea was that woz was an engineering genius steves a great enabler of genius. That was very revealing. What did you mean by that . The way to think about steve jobs rather than a technological genius, he was an impresario. A lot of people equated him with pt barnum. He could marshall resources and drum up enthusiasm and articulate a goal for a team of people and to put a show on that demonstrates why what the people did is exciting and you want it. Neil you get to a lot of exciting stories. Bill gates where they both were together in 91. A lot of behind the scenes stuff a geek or not a geek. It is a must read, great job on that. And i think i came away that he was a brilliant jerk, but still had jerkish qualities. That doesnt mean you cant be a genius means you can be an irrasible one. You know what apples got coming, have you heard what carls jr. Got . Carls jr. You can eat. If youre taking multiple medications does your mouth often feel dry . A dry mouth can be a side effect of many medications. But it can also lead to tooth decay and bad breath. Thats why theres biotene available as an oral rinse toothpaste, spray or gel. Biotene can provide soothing relief and it helps keep your mouth healthy too. Remember, while your medication is doing you good a dry mouth isnt biotene, for people who suffer from a dry mouth. [ male announcer ] legalzoom has helped start over 1 million businesses. If you have a business idea, we have a personalized legal solution thats right for you. With easy stepbystep guidance, were here to help you turn your dream into a reality. Start your Business Today with legalzoom. Neil ive always held the belief, if you have something good to sell, people will buy. What could the president of the United States learn from essentially a fast food guy . How about this . If it dont look good or sound good, it aint going to taste good. All right . That is why he pours so much into the look and feel of mouth watering burgers, the fact he uses incredibly hot models eating them reinforces the fact that people of america want to try them, too. I raise this point and comparison to raise a simple point and comparison andy knows hes got something good. I dont think its dawned on the president yet that he does not bear with me no matter how much the commander in chief pushes free college and free internet, it doe