Interviewed talked about not sharing the information because they did not know where to start. They felt that maybe they would be opening pandoras box, and maybe there would be questions later on that they could not answer. Rehabilitation, retribution has loomed large in our reasons for punishment and over the werse of the prison boom have really shifted our motivations for incarceration from rehabilitation, to sense that these are somehow deeply immoral actors that we want to submit to the harshest possible conditions. I think were now seeing the consequences of these strategies, that where somehow expecting for the 2 million individuals we currently have in we can expose them to psychologically and physically brutal conditions and then release them into the streets, we will somehow have a policy for success and strategies to reduce crowding. Theese remarks from atlantic magazine recent conference on the criminal justice and race. See more of that tonight starting at 8 00 eastern here on cspan. Q a,sunday night on Michael Ramirez on his career and recent book of satirical cartoons. I have this figure that is a extremists,on of israeli settlers, and a palestinian figure who if you butce, hes on a prayer rug he has his shoes on. Both these figures are sort of utilizing a false religion for political purpose. It proves that once again i am an equal opportunity offender. Sunday night at 8 00 eastern and pacific on cspans q a. An earlyks from innovator in civic technology. He spoke recently at the city club of cleveland about new technology and disruptive trends reshaping cities across the globe trade plus, the future of the labor force for millennials. This is about an hour. [bell] it is official. Good afternoon and welcome to the city club of cleveland. I am the executive and proud member. It is my pleasure to introduce you to dustin heisler. In recent years, we have heard about how technology can improve citizen engagement. I spent an earlier part of my career mining that vein. I spend an evening last week with a little City Council Committee on new modes of digital engagement. Platforms now exist that let citizens report potholes, follow previously inaccessible public meetings, contribute ideas to community developed lands, and Fund Community project. When it comes to technology, the stories we most often hear about are like uber and airbnb. For those who want to change how local government works, the question is not about whether there is Disruptive Technology, but the question is which Disruptive Technology to employ. Our speaker today has built a track record and early innovator in civic tech. A chief information officer, he launched a website that allows people to use Quick Response codes. Q r stands for something. Crowdsourcing and gamification. In 2010, while a chief innovation officer for texas, he launched a manner lapse, allowing residents to sit at submit their own ideas and vote for others up or down. The positive ones went to city review for possible if limitation. Mr. Hazlitt was appointed chief innovation officer of the republican 2014. In this role, he helped shape the companys products, services, and future direction. Primarily, he leads the market connector to lead and skilled technology within the Public Sector. He was named a Technology Top 25 do work, dreamer, and driver in 2009. His work has been featured on the wall street journal and on the today show. He was also giving speeches on disrupting government and others on disrupting education. Ladies and gentlemen, members and friends, please join me in welcoming dustin haisler. [applause] dustin its an honor to be here. It is an opportunity to share my ideas to on how to disrupt government. I want to go back and talk about my story. I was a recovering banker and recruited by a city to be their First Finance director. They had to woo me over there, we will say. As a tightwad financial guy, one of the things i realized with 34 employees and 8000 residents at the time that was expected to hit 20,000 within 12 months, it was a very stressful time to be in City Government. I had to find creative ways to leverage our population and technology to get things done. With 34 employees, you can only do so much. My story really began with trying to find ways to leverage that community, trying to find ways to leverage our ecosystem and our partners, and local universities to do big things in government. We actually did not get any response from local universities while i was there and i went to stanford and i said, i have this idea. I want to launch a portal that allows us to collect ideas from residents and allow us to implement them. They said, we will partner with you. It was great to have that logo and partnership system. The great story behind manner was that all the technology and innovation that came out of it can be transplanted anywhere. And it was. So when i left and went elsewhere, my job was really to transplant technology and try to take technology and innovation in the Public Sector and skilled scale them to cities of these of all sizes. What i realized during that process is that cities are really a platform for innovation. Innovation starts in cities. There is this concept of innovation rolls downhill, but it actually goes uphill. Just like water flows underground and does weird things, innovation rolls uphill and cities are the basis and starting point for that. Cities also have a significant amount of challenge. Look it City Government today and we have aging infrastructure. We have many cities that are very small that are tried to keep up with all the same Transportation Technologies and trying to retrofit solutions. There is a lot of challenge with doing that. We also have a problem with employment. We have a vast number of employees in the City Government that are looking at retiring. This has also been nicknamed the silver tsunami because we have a good portion of retirees that are looking at exiting the workforce. Another interesting stat is that by 2025, 70 5 of the Global Workforce will be made up of millennials. So the challenge is how do we get them to come to government . How do we recruit them and get them to stay in government . And of course, there is no money. There is no money in government, especially at the local level. It is very difficult. Many of the cities are still trying to recover. When you look at some of the recent staff that we have pulled, only 33 of cities across the country have recovered to prerecession levels. That is astonishing. We have a growing population base that will be coming home to all kinds of new people in our country, but we have no basis or no economics to be able to support them. So this creates all kinds of new challenges. And that is where, just like you mentioned, we have uber and all these Business Models coming in that are challenging and disrupting the way that cities can keep up with these new technologies. Enter airbnb and we have the same types of challenges. How do we regulate these new constructs in a system that was designed for hotels . Now everybody is a hotel, and everybody can share their excess capacity. One of my favorite examples with the site that allows you to rent drones, which is another controversial technology. This is coming to cities as well. A number of cities like go2net i was in vegas a few weeks back, and there were a few drones flying overhead. That would be a problem in texas because we have shotguns, but in vegas, that was an issue. Now that they have reached a point where you can rent them, it is now within the reach of anybody. We have new challenges of how we keep up with these types of technologies and their other Disruptive Technologies on the site as well. Everything you see on the screen, these are all companies were people have shared this excess capacity, whether devices in the home, whether it is the car, whether is the room in their house, whatever it may be, people are finding interesting ways to monetize their excess capacity. These are average consumers. Thats probably the single most disruptive thing we are seeing within government right now. We are not outsourcing labor to other markets. These are residents driving around and earning extra income and then they are reinvesting in the local economy. It is very difficult with how you regulate these in the existing contracts. I want to talk about what is fueling the trend behind them. There are three fundamental trends that are fueling the disruption across the globe and we will start with the first 1 hyper connectivity. What this means is we going to a public restaurant, what is the first thing we look for . Wifi. We are all walking hotspots. Wifi has connected us and connected a number of devices. In fact, the population right now of the earth the 7. 19 billion people. There are 7. 2 2 billion devices on this planet. We now have more devices than people. This has created an hyper connected network where we all have the ability to jump online and do really interesting things. That brings me to the next disruptive trend, Critical Mass. Across the world, 41 of the globe is connected to the internet. There are Companies Like facebook and google that are looking to bridging that divide by investing in German CompaniesDrone Companies and Satellite Companies and taking the internet and bring it to third world countries. Closer to home, we have 87 of the United States connected to the internet. We still have a gap and the Digital Divide that we have to bridge, but we are making strides against that device. Yesterday, i thought this was timely, but the white house announced they are offering Free Internet two 200,000 people in over 20 cities across the country. Google made a similar announcement, saying that anyone in a google fiber city with Public Housing has access to google fiber, for free. These are big strides at trying to take that Digital Divide and try to shrink it. That is fueling some really interesting behavior online. One of the single most disruptive trends we are seeing is what people do online. This is what happens every 60 seconds online. Over 3 million facebook likes, that is a lot of likes. We get a lot of activity happening online. But i want you to rewind 10 years ago, to when the internet was just starting to creep into our homes, and we are starting to use it more. If we wanted to build a website, we had to read a book this thick and had to learn html in 14 days. I still have that book. I never read it. That is a big challenge we had and the big challenge of the time was that the barrier for creating something and introducing it into the market was too great. But now, look at today. People are creating things that rival anything 15 years ago in seconds. Theyre doing it from their phone. They can take a picture, put a nice filter on it, and upload it to instagram in seconds. That is technology that wouldve rivaled everything we couldve created no matter how much html books we read. The barrier of creating have been removed. This is the single most disruptive thing for government that there are no barriers. Anybody can introduce anything into the market. And what we have seen is that technology has unlocked people. Everything on the screen has been crowdfunding. For those of you not familiar with crowdfunding, you can basically take any idea, any concept, any radical thing you want to have implement it and you can put it online to a global marketplace. If someone likes your idea, they can best money behind it. Pretty fascinating technology. Kickstarter is a great example. I want you to look at the watch at the very bottom. It is the have a lot. I want you to look at the watch at the very bottom. It is the have a lot. At the time, pebble want to banks in Venture Capital firms and said, we want to raise money to build this watch that connects your phone. They were told that there was no market by ability for that. This was all before the apple watch and every thing else. Then they went to a website called kickstarter and said, lets raise 100,000 in 30 days and we will have people pledge money. 150 for a watch. They were looking to raise 100,000. 30 days later, they raise 10 million. People validated there was a market need for that technology. They were able to leapfrog the market. It was not about who they knew, they were able to introduce new technology to the market. Fast forward today, they announced a pebble time watch, which is a competitor to the apple watch. They were looking to raise 500,000, and they raised 20 million and 30 days. The market has validated the solutions. It has not been by who you know, but it has been by a Global Network of interconnected people that have the ability to influence change in the market using their wallets. This is very crazy technology. When you look at what that is doing worldwide, we see very disrupt things like the arab spring, like occupy wall street, and my favorite example, anybody remember this . Bank of america. Bank of america came out a few years ago and so they were going to charge five dollars a month for having a debit card and we saw how well people responded to that. They did not respond very well. And very quickly, bank of america went backwards and said, we hurt you. They listen to the crowd and they listen to the crowd influence and they were able to change the decision. This is really powerful because the technology that unlocks people has allowed them to create new organizational structures online. People can self organize on the internet. Whether it is on facebook or on instagram, even if the platform does not have the ability to form groups, m. I. T. Has done research to prove that people still form hierarchical structures online. And that you still structures to influence change within the market. There are able to influence businesses decisions and disruptive actions. It now a lot of their sites in france our government, because it is a big focus area for the workers that are coming in. When you look at how change was done in government and the past, the community which had ended his new concepts and influence change on the outside. Most of it was deflected and only a little bit would make it through. Fastforward to today and we have a very different landscape, where changes rapidly, to government whether they are able to embrace or not. People are able to influence change in the Community UsingDisruptive Technology outside of the regular control of government. You look at airbnb and other the examples ive showed you. Now we look at what people are doing with this technology. The first one this is now up work. People are building new ways to work. 53 million americans freelance online. That is 34 of our working class. 53 million americans. That is a lot of people who are freelancing online. Basically what that means, they are 1099 employees. The have gone to a website and said im really good at marketing and these activities and businesses have met them and hire them to do those specialized actions we have distributed work. Its like ebay for jobs. People can go and get work done that way. Businesses can go have logos designed very cheaply, but this is also change the way that millennials look to the labor market in the future as well that 53 million americans staff is going to go to 74 million americans within the next five years. That is 50 of the workforce. That is a staggering statistic. As we look at the future of work in these new models of work that are embracing technology, the future is distributed. It is decentralized, and workers are engaged. Meaning that your best employees in the Public Sector may not actually work for you they may be contractors. They may fall into a model similar like weaver for a planet where they fall into a Specialized Task for you and are able to do it very cheaply and the government is able to save money. Or highly engaged because they are doing something that passionate about. Its a mutual transaction. It is very controversial, but we are starting to see it on the consumer side that is working its way into Government Back when i had 34 employees, the model like this would be the only way i could up for care employees outside of the system base. These models will be very disruptive for the government in the future. They are finding new ways to diffuse innovation into the market. This is kickstarter. A sickly the way we create and adopt technology in the market has changed. It used require hundreds of millions of dollars of r d and now we can leapfrog that by introducing the concept online. Anyone can do it and you introduce a market change. And it has led by the edge of the network. It does not matter who you know or what your role is. You can introduce something that will create change. When you look at the applications of that on government, there is a site called citizen investor that was to take Civic Projects and put them on live and crowd from the crowd fund them. Lets say you go to a zoning meeting and want to put it playground in the neighborhood and they say, no, you cannot do that. You can go to a website and go to a neighborhood and you can crowd funded and do it with your neighbors yourself. We are seeing Technology Change online as people are crowdfunding improvements that they want. Ive not seen anyone put in a water line yet, but i have seen dog parks and other technologies that have been done through this. Lets talk about something closer to home that is a new passion of mine and that is a new type of company. One of the most staggering things that we have seen in our research at the republic is that we have a new breed of startups targeting the Public Sector. These are startups that are solely focus