promises to speed up the process by which families can identify the remains of lost loved ones. >> going forward, we will have regular briefings in order to update you about what our progress is to get that number of unaccounted for individuals to zero, that is our goal to connect each and every one of those names with a loved one to make sure that we have reconciled that process. >> there are some signs, some signs that process is improving tonight. yet not enough or fast enough for many of the affected families. brian todd is live in joplin tonight, and brian, early on, once the list was finally, finally made public, already you found some discrepancies, some mistakes? >> reporter: we did, john, almost no sooner than we got this list than we found that one of the key people who we have been profiling this week with he and his family, he was reported missing, he was on this list, but we found him on this list twice. his name is lansz hare, we interviewed his mother when the tornado struck. this is the list of people officially reported missing by their families, t232, you can se under lantz's last name, it says hare, then it says caylee. his middle name is caylee. you flip the page, you see it here where i have the mark. now it's listed as kaylee lance. same address, same age. so clearly he's on this list twice, we have asked officials why that mistake was made, we have tried to get that answer, we have not gotten any response yet, john, and we do have some sad news to report that since this list came out, not more than a couple of hours later, i spoke with lance's mother michelle, just to ask her about the discrepancy here and she had some even more sad news to report, they did get a positive identification of lantz from local law enforcement and he is deceased. >> in that conversation, and this is tough, i was there for a couple of days. when you talk to these families, of course they want to find their loved ones alive, they're looking for miracles, but many of them, when it gets to be four or five days later, their hopes have been dashed and they're trying to get a sense of closure. is that where some people are? >> reporter: the hares and other families, know that their loved ones are deceased, they still can't get to the bodies, to start to plan emmoral services and things like that. there was another family, they were with their son in the hospital when he passed away. and the authorities took the body and put it in this temporary morgue or somewhere elsewhere they're keeping some of the bodies, they can't recover that body either. that's a frustration as well. people have to have some closure, they have to plan memorial services, but because of this process, local and state officials trying to get their arms around finding the missing, identifying the bodies, they haven't been able to release all the bodies yet. you have to feel for the officials, they're trying to make everything accurate and there's another person on the list that we know of. james williamson. i talked to his daughter, tonight, we profiled her yesterday, she told me he's alive. and that he was out volunteering somewhere and they just didn't know where he was. he's on the list. they have got to try to update this list. they have to move faster, i think they know that. >> and to that point, there's the biggest issue here is compassion and the search for these hurt families. but there is as you get in today, an accountability question, there's no question the officials were overwhelmed, there's no question that the state and federal authorities were trying to re-enforce them in the last 24 hours or so. but when you find discrepancies and they don't get back to you. they are running into a credibility question, not just with us, but as we have been in the community the last few days, with their own citizens. >> reporter: they certainly are. and it's a huge problem, they have got to straighten this out, they have got to get the information out there. they did say today they're going to start holding regular, daily briefings, i guess the sense that it will be streamlined, that they'll be getting it out faster. you saw the chaotic nature of what's going on here and they're just trying to get their arms around the accounting of people, finding people that may still be alive, if thatted with's got closed yet, i which may be. they're getting inundated with calls, people pulling them aside, give me this, give me that information. it's tough for them in a small town like this for them to get their arms around it. now they're getting help from state and federal officials and we hope it gets a little more streamlined. i flew back from joplin just this morning and if you were here with us last night, you might remember that i spent some time with a couple who'sa neighbors said their son was taken away in an ambulance. >> how long is it going to be before anybody tells us anything about any of the bodies? is it going to be days before anybody knows? there's people sitting down there that whatever you guys are hiding them, their bodies are just -- >> i can assure you -- >> we wanted to check back and see if there's any progress today. joining us now from john lynn, missouri a couple, tammy and tony neederhelman are frustrated because they are unable to account for their son zack five days after the tornado. tammy, i want to start with you first, the government says he's sending in more state troopers, we're told that federal officials will be more involve, i belie essentially the state and federal government taking a more active role in identifying the bodies or finding the missing. are you in more hopeful today than when i was with you yesterday. >> no, not at all. every time the phone rings, i pray that number might be some information, and every time it's a letdown. i don't have a lot of confidence bimt built up after all we have been through this week, i did see this morning, there is a list that zachary is finally on a list. not, you know, maybe a little bit of comfort at least we know they actually put something in the system. but -- >> tony, i want you to listen, this is don bloom, he's from the federal mortuary operation's response team, the federal government saying they're going to take more leadership role, local officials maybe were too overwhelmed here. listen to how mr. bloom explains the delays and the frustration. >> but we have to be 100% accurate. so as much pressure is put on us to speed up the process, the process has to take its time. we have to be 100% accurate. and our people are dedicated at not being pushed into making rash decisions or speeding things up. that is why the process on our side takes a little bit longer than you feel it needs to. >> that an acceptable explanation to you tony, or do you think that's a cop out? >> i think it's more of a cop out. yeah, i do understand they have to be 100% sure of who they are processing, but it doesn't take that long. i mean the way science and technology is today, you know, it should be -- i mean they should be able to take care, you know, process the body within two hours and have, you know, a phone call made to where somebody can finally get some closure. >> and that's the sad part here and i want to remind our viewers if they weren't with us last night. one of your neighbor s told you that they saw zack's body being taken away in an ambulance. but your presumption is you've lost your son. how do you think state and local officials should let you go forward here? >> well, i have asked if i could actually come in and, you know, look. i understand that there's a lot of people in there, there's children, i know there can't be everybody in there is not children that are between 12 to 14 years old and they're all male, i know that. so i know they don't want to put people through seeing bodies, but at least let us look. like i have told them, zachary, we were told his face was not harmed, we would be easy to recognize. he has very disinstinct scarring, i understand bodies that are hurt would be a little bit harder to identify. and i don't -- i want my zachary laid to rest, but i also want everybody else to have closure. i mean i know there's so many people out here hurting. and it's just so hard to see everybody suffer. >> and as you go through this, tony, help somebody explain who might not quite understand what it's like every day to get in that line, every day to fill out more paper work, every day when you're looking for, as tammy poignantly describes as at least the beginning of some process of closure, to be told almost that you're the problem. >> it's real frustrating. and it just feels as though the officials that orchestrated this whole deal, they really care less. it seems to me that they want to get on to cleanup and maybe start building or whatever. but there's a lot of families need closure out here. last count i seen was 125 in the morgue and that's unacceptable. i moean we're five days into ths now, andi inas far as i know, there's been no phone calls made. >> we tried to go in with you to that meeting where you were asking questions. at the very beginning the microphone was still on you and it picked up some of the conversation where you said why doesn't anybody in here have a heart? is that how you feel about this process? >> yes, because i feel like they all are quickly stop you when you're trying to say something and stop you in the middle of the center, and say this is the way it needs to work. i know that if one of those federal officials or the jasper county coroner, one of them had a loved one in that morgue, you can bet they would have been identified and he would be laid to rest. i just feel like we're being treated as a number and we're all individuals out here. >> tammy and tony niederhelman. we promise you if there's anything we can do along the way to help, we'll keep trying. >> we appreciate it. >> thank you both very much. we taped that interview this afternoon, a little more than an hour ago tammy called us to say that she had finally received a phone call from the morgue and they were told to come down to the morgue and they were shown a piece of paper with zack's name on it confirming he was deceased. we asked tammy if she thought that the coverage on cnn helped speed her case along, she said absolutely. she said finally they are doing something and maybe the same thing will happen for everyone, even in her grief, voicing hope that the other families can be helped dealing with this problem in joplin, missouri. our thoughts and prayers with tony and tammy tonight of course as they begin what s-- will thoe families with missing and unaccounted for finally get help? governor jay nixon joins us next. ♪ [ male announcer ] in 2011, at&t is at work, building up our wireless network all across america. we're adding new cell sites... increasing network capacity, and investing billions of dollars to improve your wireless network experience. from a single phone call to the most advanced data download, we're covering more people in more places than ever before in an effort to give you the best network possible. at&t. rethink possible. 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[ male announcer ] helping people achieve without limits. at the hartford it's what we do... and why we're the founding partner of the u.s. paralympic team. show your support at facebook.com/thehartford. of the u.s. paralympic team. what are you looking at? logistics. ben? the ups guy? no, you see ben, i see logistics. logistics? think--ben is new markets. ben is global access-- china and beyond. ben is a smarter supply chain. ben is higher margins. happier customers... everybody wins. logistics. exactly. see you guys tomorrow. this is the list we talked about at the top of the program, 232 names, the official list of the missing from tuesday night's tornado in joplin, missouri. we took the names and the addresses and we put them in on the map. this is joplin here, i want to come in a little bit and look into the community here in joplin. if you look closely here, there are new satellite images, many of the pinpoints where people are listed as missing, i was just there for a few days, it numbs you to walk through these streets and see the power. in the swathe of destruction, you see there's so many among the missing tonight. we were just talking to todd and tammy niederhelman, these are particularly devastated houses just swept off the foundation, their name was one name of 232 on this list. come back out to the missing, you see them, they come along the swathe, and tonight finally there's a official list of the missing. the question is now that there's a list, will the families get a quicker resolution? joining us now from joplin is the missouri governor jay nixon. i want to start with this. i'm holding up the list that came out today, 232 names on it. how confident are you in this list, after several days of confusion, conflicting information and that confusion causing a lot of pain and anguish for the families involve, how confident are you now that this list is an accurate list of the missing? >> yesterday morning we brought in a state team that had about 60 people working all night last night working on the various sources that came in from across the country. i'm very confident that the list we have this morning were skon fi confirmed unaccounted folks. we have been working on that list, i am confident that the hard work of those 60 professional over the last 30 hours has yielded the accurate list that we can now work with families to connect. >> and what conclusion should we draw, governor, you and i had a conversation about the fact that you had to bring in this state team. is it fair to say that part of the pain and anguish that the families are feeling is the fact that the local officials were simply overwhelmed, some of the families would even say not quite competent? >> a response was starting and calls were literally coming in from all across the country, they just began trying to make a record of those contacts. as time moved on and we moved through that first list, it was clear that there were a lot of data points coming in that needed to be put together. so yesterday morning seeing the way that that was, we decided to take over that part of the operation, bring our folks from drug and crime control, bring troopers off the road to make sure we manage that and make sure we put a hard list out there that's accurate that we'll work with over the next few days to move that 232 number of unaccounted for people down to zero, that are our goal to get to zero. >> this is tammy niederhelman, she said a neighbor saw her son's body taken away. she got in line, sometimes she was told go away, we'll call you. other times she was told to fill out more paper work. i want you to listen to her. >> i want my zachary laid to rest, but i also want everyone else to have closure, i mean i know there's so many people out here hurting and it's just so hard to see everybody suffer. >> governor just a short time ago, that couple did get a call from the morgue and they have been able to identify the body of their son. they think that the process was sped up because of the attention they received and they're worried other families who don't find a tv camera might not get help as quickly. what about the other families? how long will it take? >> well, as the other families are there, all of the families that are on that accounted list have been contacted or are currently being talked to individually through that area. our folks worked to move that unaccounted number down and then work across with the folks at the morgue and the folks that are doing the other identification to make sure that there was some folks here that were not only badly injured, but you know, this tornado of this magnitude does very, very heinous things to a human body and making sure that we get accurate counseling as well as accurate identification is very important and i think the additional effort we took over yesterday will speed up the process, but it will not slow down the accuracy, we're going to make sure these difficult discussions are had so tonight all of those families that have been on that list are going to be contacted for sessions in which we go through, the officials go through where they are, what the process is so that they'll know full well what's going on. >> there was some tension and it's inevitable tension, i don't mean to make too big a deal out of it, but there's some tension from those who came in to do search and rescue and officials saying that it's time to bring in bulldozers and for search and recovery. could there possibly still be survivors in that rubble or is it time to move on? >> it has been warm and there is still -- we'll keep those search families throughout and those dogs out there until they're fully assured that the areas have all been cleared of that likelihood. but i did sign an executive order this afternoon putting our national guard in charge of beginning that process of moving debris out, beginning the process of cleaning that huge swathe of space so that we can begin the rebuilding process, clearly we're moving forward in the next phase, we're out there in pockets where there still may be folks that are living and we're not lessening our efforts in those areas, but the areas that have been cleared, we'll begin the process of getting the debris out of the way and getting joplin rebuilt. >> i want to ask you, sir, because you're the governor, there has been a lot of complaints and there will be complaints, some of them are legitimate, some of them are born of emotion and grief, and we need to understand that, but grade the process, especially the early days, especially of someone who has heard all the complaints and someone who took the step to say we need to bring in more people from the state. >> i think that we were focussed in those first few days by backing up the local police and others to make sure that we had a coordinated search for the saving of folks and a few people were saved, people that otherwise would be on the wrong list here are on the list to recovery. that's an important fist phase. as you move into the next one, there's going to be a lot of grief for this entire area, i think a collective sense of what's lost here. thousands of homes gone, thousands of businesses gone, folks that are lost and families separated, but my sense is this is a community, we're going to have a memorial service on sunday, when i spoke to the pastors, they were unified in that. this is a strong community and we'll work to recover. >> let me try asking it this way in closing, are there important lessons that the governor of missouri has learned that when you get past the most painful part of joplin and you're on the path to rebuilding and recovery, are there lessons that you will make sure that god forbid anything like this happen in your state, that first 72 hours won't go like the first 72 hours there? >> we had hundreds of firefighters from all across the region who saved lives and covered the effort. when i see the local folks strained beyond their limits, we move n that was yesterday morning when we brought these folks in. i think they did solid work last night. families are having tough discussions with folks as we speak about the difficulty of the challenges they have in their lives to come in the future. now is not the time to point fingers, my sense is this region ask working together to recover and i'll look forward to mourning with those who have lost. the mourning here is not over. that mourning and that feeling of sadness will go far beyond, your you know, some of the initial challenges, we're going to be cal