organic and less planned than it turned out to be. we'll talk about that more in the next days as well. i'm going to lighten things up in the next segment by sharing an obituary. i promise it won't bum you out. you'll meet the author of the snarky and star-studded sendoff for a woman you probably never heard of but won't forget, and that's his mom. andy oren is here to tell us about the tribute that reads more like a celebrity roast, next. we envisioned at times that we would lose one of our facilities. breaking news. but we never envisioned even in a pandemic that we might lose them all. our engineers and operations team worked with cisco