get them help. lieutenant jeff locke went through the crisis intervention training. on this night, we joined him on a fairly quiet patrol. so before there was cip, before officers were specifically trained to deal with mentally ill, how did they deal with snem >> confrontational. grab them, arrest them, handcuff them, put them on a gurney, and ship them off to a receiving facility. >> reporter: he says cip officers are taught to take a step back, to deescalate the situation. >> we're not showing up in that macho level to where i'm here, i'm going to take you here and do this. it's more of we are here to help you. what can i do for you? what do you need? really try to become their friend. >> reporter: the judge says more than 3900 officers are trained and on the team. keeping those suffering from