order numbers and arrival dates all tracked with precision. >> pretty much the first thing in the morning is really checking the backlog in the warehouse. >> reporter: boxes of toys at the well-known factory is stuck in warehouses in china waiting for a ride. >> we still have about 25, 30 containers which are just missing, which will not be here. >> reporter: that's 30% of their holiday product, just one of many companies dealing with a supply chain night mare. work congestion, containers shipped in may are just arriving to the u.s. warehouse in atlanta, five months behind schedule. >> we have seen such a surge in the last 90 days. >> reporter: angela higgs runs the freight forwarding company for the company, tasked with seching the toys and getting them to retailers as quickly as possible. >> it's been one delay after another, and we of course have been pushing and pushing and