spirit, even if you're flying next week, make sure you're still on time and if you can change your flight, try to book on a more reliable airline. and even when spirit cancels your flight, you don't have to fly spirit whenever they can get you back home. they will refund you and take a little while. if you have the ability, cancel the flight, fly another airline if you really actually want to get to where you're going. >> ouch. and we all saw the wild scene on board the frontier flight where they used duct tape to restrain a man. this is unbelievable video. just shows you how volatile it is on these flights these days. man was accused of punching and groping flight attendants. as someone who travels as much as you, brian, have you ever seen anything like this? >> you know, it's really bad and i think it's about 4,000 cases since january 1st and the faa is not playing around. people, you'll get kicked off the airline for life. we're seeing fines up to $20,000.