patients and staffers stay safe during this terrifying ordeal? >> well, hi, fredericka, we're hearing some of the disturbing firsthand accounts of people who were actually inside the planned parenthood when this all unfolded. people who actually heard the gun shots, saw the gunman and ultimately hid in some of the officers and medical facilities inside the building. but before ultimately being rescued by s.w.a.t. team officers. one search person is 22-year-old latonya, there with her boyfriend. she was getting an ultrasound. she had the procedure done, everything was fine, she was getting ready to leave and then she heard the gun shots. she saw what was going on in the parking lot. she saw the gunman who was holding that assault-style weapon. and then, she darted back inside and she hid for several hours before being rescued by those police officers. this is how she described the situation. take a look. >> did you immediately recognize those as gun shots? >> no, i didn't.