rudimentary way. you can't hire somebody and put them in charge of a jetliner. >> clive irving thank you. up next gathering the clues and then putting the pieces back together. we'll take you to a crash lab to show you some potential clues there. plus the mayor of surabaya makes a surprising remark about what she's telling families is her message, the right one. that's coming up. (vo) nourished. rescued. protected. given new hope. during the subaru "share the love" event, subaru owners feel it, too. because when you take home a new subaru we donate 250 dollars to helping those in need. we'll have given 50 million dollars over seven years. love. it's what makes a subaru a subaru.