returns, as well. i couldn't believe how high the numbers are. not just the spending but the returns. >> reporter: yes, that is a huge issue. the national federation of retailers said that last year retailers lost $264 billion from returns. so a lot of stores have loosened up their policies for returns, you have 30 days. but we found a list of stores where the time is unlimited. but check the list, the stores we found that had unlimited returns, bloomingdales, macy's, and consumers are being tracked. there is a company called agile one, and i got in touch with their ceo. he said there are different types of consumers and they track them. there are the ones that do returns, and then there are consumers that find the same sweaters in three different sizes, and then returns two of them. so what he does is try to advise the stores to give them