the capacity of our network immediately preceding christmas so shipments were delayed. to give you a sense of how many packages u.p.s. handled they projected to deliver over 132 millioning abouts just last week. that's their peak week. the delays will impact at least that many consumers and here are how some of them are reacting >> i can't tell you how many countless hours we have spent on the phone dealing with this issue with people in memphis. and they're still blaming it on the ice storm, which was 2 1/2 weeks ago. it's terribly disappointing. we ordered they things december 1st. they can't find them because there's a thousand packages on pallets in there and they can't find our package. >> we got to the front of the line after wait aghour. they said it hasn't been processed yet. >> it's been here since. >> cnn spoke with a u.p.s. spokes pern said the period between thanksgiving and christmas was short they are