then 3 1/2 years later, they received this e-mail, appearing to be from klear gear, stating they would be fined $3,500 if the negative review wasn't taken down in 72 hours. >> it's ridiculous that anybody would turn around and try to extort us like this, especially for doing something as simple as posting a review online. >> reporter: klear gear told the palmers they sign add way their freedom in a nondisclosure clause, forbidding them from taking any action that negatively impacts kleargear.com. they tried to take the review down, but couldn't. klear gear then reported the $3,500 bill unpaid to a collections company. >> it was bad enough that when we went to get a second car, it took a month to find a bank that was willing to finance us because of the huge ding this puts on our credit. >> reporter: they tried to reach out to settle this amicably, but