earrings and he said she can't go without her earring. he can't fully confront his grief. so he becomes fixated on one small object. those who saw charles come out of the room said that he was like a different man. he was completely grief-stricken. >> crowds are gathered outside the princess's london home, kensington palace, and outside buckingham palace. >> all these people had come instinctively, they had gravitated to buckingham palace as the focal point of their grief. and there wasn't a candle in a window. there wasn't a piper playing a lament. there was nothing to acknowledge the sense of loss that people were feeling. and i can remember thinking, hmm, that's not a good sign. >> the public needed and wanted