>> diana had considered really giving a whole open story to newspapers. i said, you'll be playing into their hands if you actually show an explosive, apparent lack of control. and that's when the concept of doing it by book came up. >> she was going behind the backs of the royal family, breaking an unwritten rule of silence, that you never talk to the press. >> i first met andrew morton when he first came to st. thomas' where i worked at that time. >> he said, let's set up an interview. i said, andrew, you can't drew -- interview diana. how in the hell can you do that? you can't go near her. and there was james sitting there, and i said, but you can. >> i would take a little cheap tape recorder, and then i was initially going to ask the questions. and she just snatched the paper