tand that's what we're doings to chat xfinity.rself, we are challenging ourselves to improve every aspect of your experience. and this includes our commitment to being on time. every time. that's why if we're ever late for an appointment, we'll credit your account $20. it's our promise to you. we're doing everything we can to give you the best experience possible. because we should fit into your life. not the other way around. new this morning, dramatic new video of a raid involving u.s. commandos to free 70 hostages from an isis-controlled prison in iraq. you can see in this video kind of the chaos going on.